Black Country Metal Works Avis 

I was looking for a replacement brass knocker for a Victorian front door . After reading very good reviews I rang and spoke to Holly Copeland who was very helpful and put my order in! So nice to actually speak to a person as I’m elderly and finding it hard having to order so many things on line . Hopefully I will be equally pleased when it is delivered next week . Also great to hear about the traditional company .

Recently bought a hand blown glass Poppy bird feeder via Etsy for a gift.
It is absolutely beautiful, very well made and such a quick turnaround.
It was easy to order and communication is great!
Thank you so much!

Beautiful well made individual robins made out of cutlery. Amazing quality, I bought one and loved it so much bought myself one. Super quick delivery arrived day after I ordered it. Would highly recommend

Bought a gorgeous Mary Poppins hanging basket holder. It’s so beautiful and such craftsmanship. Rhiannon was very helpful too. A very special gift for a very special person. Thank you so much 😊

I bought two decorative shelf brackets. The brackets arrived quickly, are well made and represent good value.
I will certainly be looking on your website for other purchases. Well done!

What a quality product, so well made, well packaged and sent promptly. Always worried when buying unseen online, often disappointing but this delivery was beyond all expectations, the standard of workmanship was exceptional and the materials all quality. I'll be back.

I have purchased several items. All arrived very quickly and are excellent quality and very reasonably priced. The customer service is superb and I would highly recommend this company.

Very helpful and friendly service, Holly sorted everything we need

Brilliant quality item . Fast delivery. I Received a lovely message thanking me for the feed back 😀

Like an idiot I lost the key to my post box that I bought a little while ago.
I spoke to Holly at customer services, she was very well informed and took me through my options. I have a new lock coming which is more economical than having to try and get a new key cut.

Excellent service

Many thanks

Roger

I’ve bought a couple of items from this maker on Etsy. I love the fact that it’s a small business in the UK. The quality of the handmade products are excellent. And they are a perfect gift for someone who will appreciate the hard work and thought and effort that has gone into it at such a reasonable price. Communication is great. Postage was very quick and it was very well packaged. In fact, I gifted it in the box that it arrived in and just wrapped it in nice wrapping paper. I’ve bought two items from this company one for my dad and one for my husband and both the presents went down really well. I’d also like to thank Rhiannon at Etsy customer service for such a great job. I can highly recommend this seller for buying really quirky well-made gifts for others or yourself.

Purchased the Tin Man garden ornament for my husband for our 10th (tin) wedding anniversary. Very pleased with the service and quality he loved it

I bought 2 rustic hooks and absolutely love them, I use them for hanging up bags and dog leads in my utility room. They look fab and were such good value. Speedy delivery too, highly recommended!

Yet another 100% score for customer service.
Sue was very informative, jolly and efficient.
Your team and company seem to have the edge on many others.
Congratulations 🥳

Ben makes such beautiful and timeless pieces, I have purchased a few of the Tin men and have loved the craftsmanship in everyone. Rhiannon has helped in the process brilliantly. Would definitely recommend as everyone should own at least one piece of his work. The delivery is fast and each item is carefully packaged to arrive in perfect condition.

Dealt with Sue over the phone as I needed a large item urgently and she made the whole process super easy, and fun! Plus it even arrived ahead of schedule. Not my first time buying from them and won't be the last - thanks again for the smooth experience

I am giving this product a 5star review as I am extremely pleased with the beautiful glass paperweight. Exactly what I was looking for as a present for my sister who collects sea themed paper weights. It is perfect for her. Excellent quality and remarkable workmanship. You can see how much time and skill has gone into making this delightful product.
Communication with the seller was prompt and helpful.
Delivery was as explained and with no problems. All in all a very happy experience in dealing with this seller.
A special shout out to Rhiannon Etsy customer service manager
Many thanks.

I have recently ordered and have now received a bespoke silhouette. The response to my initial enquiry was immediate and very positive. The subsequent design and production were highly efficient and quick. The end product was superb. Would thoroughly recommend Black Country Metal Works.

Super fast delivery, well packaged, very well made. bought 2 robins for the garden. My mum loves her gift.
Would definitely recommend this company.

Great robin ornament. Beautifully made. Very good customer service, thanks Rhiannon! Product arrived very quickly. Im very happy with my purchase!