Blacks - Basingstoke Avis 

Found what I was looking for really quickly, & in the right size. Great service as well.

I needed a new pair of walking boots. We were served by Jack, who was very helpful. I chose a pair of Berghaus boots (a brand that I like) but as usual I thought the insoles lacked sufficient cushioning. Jack was very patient and helped me try out three different insoles - I finally settled on a pair of Grangers insoles. When it came to payment I was disappointed that Blacks no longer offer a discount for National Trust members. However, Jack was able to get me a better deal by matching to the online price, so I ended up very happy. Walking boots need to be comfortable so I won’t buy online.

Nion was very helpful, we have got nice things quickly and much cheaper. Thanks

We visited the Basingstoke store today to look for walking boots and a waterproof jacket for our sons trip to Costa Rica … Nion was very helpful, and was a joy to share the shopping experience with :-)

Very helpful. Tried 2-3 pairs boots to get a comfortable fit.

Nion was really helpful. Great service.

Excellent service. I wanted some hiking boots and the sales assistant was very knowledgeable about things to look out for regarding fit. Great price too.

Took my autistic son in to get some new hike shoes. He suffers with sensory issues and was tired from searching all afternoon.
Imy was amazing..she was patient and polite.
Nothing was an issue and was calm and reassuring when he wasn’t sure.
They chatted and we managed to find some shoes that he liked the look of, and that fitted well as he was in between sizes.
A very pleasant experience.
Thank you Imy.

Noir was very helpful & friendly! Helped me buying stuff when I was a bit clueless :) Jack was also helpful in providing me with a duck of Edinburgh award check list.

Purchasing walking boots for an upcoming trip to Iceland. Nion was very informative and knowledgeable and helped us to choose an appropriate pair of boots. Great customer service.

Jack was really helpful and knowledgable about the product .

Visited with my daughter to find an expedition backpack. John came over and asked how he could help, showed us the backpacks, asked if we had a budget and showed us reasonably priced ones. Helped fit one perfectly, adjusting as necessary sharing this information too. On asking about weights to help the fit, he provided and put weight in the back to enable comfortable fitting, adjusting as necessary. Felt very at ease and happy that he was able to help. Asked if we wanted anything else, and offered to bring out sandals in my size which I was able to take my time fitting and selecting. Also shared his knowledge on hiking poles, how to adjust to fit an individual. Absolutely fantastic service, an asset to your company. Will definately visit again, and came from Portsmouth too. Thank you for making a shopping trip less stressful.

Many thanks to John in the Basingstoke store who was very knowledgeable and incredibly patient whilst I was buying new walking shoes today. His time and assistance is greatly appreciated.

Knowledgeable staff, this is what we miss from online shopping.

A spacious, well stocked shop. John provided all the information necessary to make an informed decision and ensured that I left with the best fitting walking shoes which are perfect for my requirements. He was exceptionally helpful and displayed unparalleled patience.

imogen was very helpful and knowledgeable and helped me choose my coat - thank you🙂

Fantastic service from Julie, very helpful.

I was looking for a jacket to walk in the Alps. Jack offered his help and ran me through the features of all the applicable jackets. He then left me plenty of time to try the different jackets on. Got a really good jacket for my trip and appreciated Jack’s experience and helpful manner.

John served us in store today and was he was extremely helpful and knowledgeable about the footwear we were buying. Excellent service

Popped in to Basingstoke store to buy a pair of walking boots for my son. Was exceptionally impressed with the knowledge and professionalism of Dan. He was a credit to the store and the brand as a whole and frankly there are numerous retailers that could learn from Dan!