Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
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Lisez les avis des autres
Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
L'entreprise a répondu
We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... Voir plus
L'entreprise a répondu
Bought a few items today at the Basingstoke store and really appreciated the genuine help and useful advice provided by Nion and Imy. They were both keen to understand our needs before offering valuab... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Basingstoke
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Royaume-Uni
- 01256 636561
4,9
Excellent
1 k avis
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Genuinely outstanding service!
Bought a few items today at the Basingstoke store and really appreciated the genuine help and useful advice provided by Nion and Imy. They were both keen to understand our needs before offering valuable and personal advice. Rare to get such genuine interest and advice in stores these days and coupled with very strong product knowledge too! Thanks both - much appreciated.
24 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Amazing service from Imy
Amazing service from Imy. She helped me come to a decision between some shoes. Very knowledgeable and approachable, thanks so much!
24 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Superb customer service
I was served by Dan who was an extremely knowledgeable chap and gave me really detailed advice on the waterproof rating for each of the rain coats in the store. This allowed me to make an informed choice and I am really happy with my purchase.
22 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
New coat
I recently visited Blacks to buy a new coat, and I had a great experience thanks to Paige and Julie they was really helpful and knowledgeable, making the whole shopping experience smooth and enjoyable
18 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Dan was polite
Dan was polite, knowledgeable and helpful with sorting me some new trainers. Thank you!
19 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Nion was fantastic and went over and…
Nion was fantastic and went over and above with suggestions to help me buy a new backpack. John was also really helpful and friendly
16 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Amazing service and knowledge
Amazing service and knowledge. Thank you to Jack who was exceptional kitting out two teenagers for DoE, an adult for hiking across Norway and a Forest school leader.
13 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Above and beyond
Honestly … transformed my opinion of shopping. The staff at Basingstoke Blacks were welcoming, friendly, knowledgeable and a joy to be around. Thank you Nion, Dan and Jack and the lovely girl who greeted us and gave us just the help we needed without our even asking.
Above and beyond. I hope the management treasure staff like you because you rarely come across this treatment these days.
10 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Recently visited the Basingstoke branch…
Recently visited the Basingstoke branch where Nion kindly helped me pick a pair of walking boots. I really valued being able to try on the right fitting pair in store whilst getting sound advice on waterproofing. Really swift, friendly and diligent service. Many thanks to Nion and his colleagues!
10 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Summer Hikes
Dan, working shop floor was an absolute legend. Choosing the right bag is essential.
10 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great Sales Experience
John new the products, proactive Sales Rep, walked out exactly with what I wanted.
28 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Réponse de Blacks - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Had a great experience at Blacks
Had a great experience at Blacks, I was looking for some new boots and John was really helpful and patient. There was also a great selection of waterproofs and other hiking equipment.
1 août 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Fabulous service !
Kerri was so very patient and knowledgable when I was on the hunt for a waterproof, wide walking shoe. She made it a very relaxing experience (even with 3 children in tow!).
30 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Increíble la atención de Dan
Increíble la atención de Dan, sin duda Blacks es la marca top para todos los amantes de la alta montaña y la aventura, no hay manera de escatimar en lo que es tu seguridad y tranquilidad en medio de la nada, felicidades por semejante tienda
29 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Jack and Paige was super helpful in…
Jack and Paige was super helpful in getting us all the things we needed for our festival. They helped us pick the perfect tent, airbed and pump. Thank you guys for all of your help!
29 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Jack was very knowledgeable and helpful
Jack was very knowledgeable and helpful
29 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I had an online buy that didn't fit
I had an online buy that didn't fit. I took it back to Black's in Basingstoke and Jack dealt with it swiftly. Dan found me the correct size which I tried on and purchased. In and out in minutes!
29 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Super helpful and warm welcoming staff
Super helpful and warm welcoming staff, especially Dan and Paige, really kind and super knowledgeable. Definitely be back again! Thanks guys
29 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Dan helped fit a rucksack for my…
Dan helped fit a rucksack for my daughter. Friendly and very informative.
29 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
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