Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
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Lisez les avis des autres
Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
L'entreprise a répondu
We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... Voir plus
L'entreprise a répondu
Bought a few items today at the Basingstoke store and really appreciated the genuine help and useful advice provided by Nion and Imy. They were both keen to understand our needs before offering valuab... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Basingstoke
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Royaume-Uni
- 01256 636561
4,9
Excellent
1 k avis
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Excellent customer service!
The assistant Jam was extremely helpful, friendly and happy. I tried on 5 pairs of walking boots before finding the right pair for me and he was patient the whole time, giving good advice and being attentive while at the same time avoiding being overbearing or pushy! Very happy with my purchase and the whole experience!
27 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Nion was patient
Nion was patient, polite, and professional.
He took the time to understand what I was looking for and showed me a range of jackets that suited my needs. He was helpful and kind throughout, great customer service.
27 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Réponse de Blacks - Basingstoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Réponse de Blacks - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Dan the man
Dan was extremely knowledgeable, helpful and patient. He gave real insight into the various walking boots, and was supportive in the selection process. A great example of customer service backed with real experience. We were even happy to pay slightly more for the product, despite it being cheaper online, because of the service Dan provided.
20 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Today we were served by Imogen in…
Today we were served by Imogen in Basingstoke and she was outstanding. It was the end of a hot and humid shopping day and she was so patient with my son in helping him choose shoes. He is slightly on the spectrum and show shopping is always stressful but she was calm, patient and suggested options we hadn’t even contemplated. She was also attentive to my daughter even though she wasn’t buying anything. We were with her for nearly 40mins and when I found out she had just completed yr 12 I was stunned. Incredibly mature and professional, an asset to your store
19 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Thank you Nion for all your help and…
Thank you Nion for all your help and knowledge. Great customer service ☺️
19 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Paige was very helpful.
17 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Underrated hidden gem
Good shop, good reasonable prices for hiking gear (which is a pricey market), and great service. Not local but will be back when back in town :)
13 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Shoes for canyoning
Was looking for some shoes for canyoning and found a good pair immediately. Imy was very kind and helpful, and I would’ve had a student discount if I’d had the mind to bring my ID
13 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great service
Great service - knowledgeable,helpful and professional. Really appreciated the advice and time of Imy and John at Basingstoke. Can't recommend them highly enough - and no issue exchanging goods
5 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
After traveling between expedition gear…
After traveling between expedition gear stores to search for walking sandals in the correct shoe size, Dan was very helpful and informative in my last minute expedition purchase! Thank you!
11 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Réponse de Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent Customer Service
I came in to the store to buy a Rucksack that was in stock online but wasn't in-store - Saadia was the shop assistant that helped me, she offered to get it delivered to my house at no extra charge. She was very knowledgeable and efficient and a credit to the Basingstoke store.
27 juin 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Basingstoke
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Nice friendly and knowledgeable service…
Nice friendly and knowledgeable service from Imy
5 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Friendly, helpful staff
Great quality product, friendly staff. Saadia was very helpful
4 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Lovely staff, great quality gear
Went in looking for a pair of hiking boots and didn’t really know what I was looking for because I’m new to this kind of stuff. One of the workers, John, was so lovely and really helped me choose the perfect pair. All the other staff were so nice as well and everything I bought is great quality.
4 juillet 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Recently purchased some low cost…
Recently purchased some low cost sleeping bags. Unfortunately the stuffing separated after one use and a wash per instructions. Returned to my local store and dealt with Jack. I was blown away by the attention to detail and product knowledge of Jack. Going through the options we decided to upgrade to a better quality 2 season sleeping bags, and take a refund for the previous ones.
The whole process was straight-forward and seamless!
30 juin 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
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