Blacks - Dundee Avis 

400
TrustScore 5 sur 5

5,0

47-49 Commercial Street, DD1 3DG Dundee, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different ou... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping
  5. Magasin d'articles de course à pied
  6. Magasin de chaussures

À propos de Blacks - Dundee

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 47-49 Commercial Street, DD1 3DG, Dundee, Royaume-Uni

  • 01382 723424

5,0

Excellent

TrustScore 5 sur 5

400 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

5,0

Tous les avis

(400)

3 270 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Shoes

Lovely, helpful staff. Aoife helped us and was friendly and knowledgeable.

16 avril 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great selection & super helpful team

Great choice of products including promotions. Aoife is really helpful too

16 avril 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Happy customer

Aolfe was first class, enthusiastic and helpful. Delighted with my purchase.

9 avril 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

No and no

Aoife was pleasant, efficient and helpful. Very pleased with shopping at your store today.

Please note that your receipt does not contain the phrase "order number" it does have
"Trans" and "receipt"

9 avril 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Went to the Dundee store this morning…

Went to the Dundee store this morning looking for a backpack. Jony was very kind and helped me in choosing the right one for me. He was also very good in helping me with a women’s Blisco II Jacket. My size was not available in store, but he went through the trouble of ordering my size and colour online for me. Truly grateful for the overall service. Definitely recommend paying them a visit. Excellent customer service.

4 avril 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent experience.

Excellent service. Craig very knowledgeable and helpful.

2 avril 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Came in to get some new hiking boots…

Came in to get some new hiking boots for my husband and ended up getting a pair myself too (as I tried some on for fun and realised how badly my previous ones fit). Got help from Dylan to get shoes to try on and he was a great help, always nearby if we needed something but never imposing

1 avril 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great boots, great price, great service

They had the boots I was looking for in the right size, in store. Not everyone stocks many half-sizes. Helpfully assisted by Lisa. She checked if there was an online discount, which there was, and applied it. Very happy with my new Salamon Quests

26 mars 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Visited the Dundee store today to get…

Visited the Dundee store today to get some hiking boots for myself and the boys. Lisa was so helpful and cheery. Thank you for the lovely experience.

27 mars 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great local store with great service!!…

In our local Black's store in Dundee today .. to get my elderly father a fleece … and Lisa could have not been more helpful & friendly !! Great choice of products .. even better that a sale was on. Lisa allowed my dad plenty of time to make up his mind. Couldn’t recommend this store enough .. great service .. will be back .. thank you

21 mars 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Thank you Aoife for your knowledge

Thank you Aoife for your knowledge, personable manner and expertise. A great experience.

14 mars 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Good service

Received good customer service in the store. I had a specific request on buying boots and staff were very helpful, checked stock to make sure specific request available. I was served by Lisa but the other 2 staff were part of the overall service. Pleasant visit and happy with purchase.

6 mars 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service and good availability of items

5 mars 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Friendly, patient and helpful staff

The store assistant Lisa was most patient and helpful. I am a tall person and my options for having clothing to fit a limited. Lisa spent time to look for sizes and gave me some varying alternatives in a very patient and informative manner. I would definitely recommend this store for good quality items and friendly and helpful staff.

29 février 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service and friendly staff.

Wanted a pair of hiking boots, the sales assistant, Lisa, was really helpful; she went and searched out a pair of the type I wanted from the store room, gave me plenty of time to try them on, and was pleasant and helpful throughout. I would recommend the store based on the great service I received.

19 janvier 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Brilliant shopping experience

Brilliant shopping experience, lovely staff x

5 février 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Helpful and friendly

Lisa and colleagues were extremely helpful and friendly on our recent visit. Nothing was too much trouble.

2 février 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Got some great service and advice from…

Got some great service and advice from a cheerful Lisa in the store and went away with some splendid beginner hiking boots for my nephew - happy customer indeed.

23 janvier 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Good experience Blacks Dundee great…

Good experience Blacks Dundee great help from Ewan to buy new footwear will definitely make another visit soon.

Happy Customer

23 janvier 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I had a great experience shopping in…

I had a great experience shopping in Blacks in Dundee. The gentleman Ewan, was very helpful, This person had a great knowledge of products available and was very patient when l was undecided on different products. 10/10 for me

8 janvier 2024
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus