Blacks - Dundee Avis 

400
TrustScore 5 sur 5

5,0

47-49 Commercial Street, DD1 3DG Dundee, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different ou... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping
  5. Magasin d'articles de course à pied
  6. Magasin de chaussures

À propos de Blacks - Dundee

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 47-49 Commercial Street, DD1 3DG, Dundee, Royaume-Uni

  • 01382 723424

5,0

Excellent

TrustScore 5 sur 5

400 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

5,0

Tous les avis

(400)

3 225 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service, help and advice from Lisa. I was even allowed to try walking socks on to make sure I had correct size. Plenty of choice and a decent price.

29 juillet 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent as always!

I was given some excellent advice by Jony (might be Tony). Thank you, great service as always.

25 juillet 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Blacks experience

Good delivery on time staff very friendly and helpful

29 juin 2026
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Julia was very helpful with good advice…

Julia was very helpful with good advice when I was purchasing walking boots.

21 juin 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Super friendly and knowledgeable staff

Super friendly and knowledgeable staff. Went in to buy some boots and was served by Lisa. Got exactly what I wanted.

23 juin 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Blacks Dundee is an excellent store…

Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different outdoor store - she was excellent and worked hard to help me get my goods replaced. A huge thank you to her

20 juin 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Good website and good customer service

Good website and good customer service

4 juin 2026
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

The staff are always very helpful

The staff are always very helpful. I always find great deals and exactly what I’m looking for. If I can’t find it in store I’ll order online and collect from store. Blacks Dundee has been a big yes for me for years. To sleeping bags, and my favourite camping gear.

31 mai 2026
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Winter pro Trousers

Great sale price on winter trousers ,speedy despatch , speedy delivery , thanks

23 mai 2026
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Vegan Walking Boots

This was only my second time in the store and I was lucky enough to be served by Lisa.
I went thinking they wouldn't stock vegan boots but Lisa found a pair instantly that were right up my street, beautiful fit and so very comfortable when on.
Lisa made me feel at ease and went above and beyond to help me pick the best cleaning and protection products, along with a selection of comfy hiking socks. If all the staff are like Lisa, Blacks will do exceptionally well.

Thanx Lisa for all your help!

17 mars 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Arrived on time and happy with goods

Arrived on time and happy with goods

2 mai 2026
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Friendly staff

Friendly staff, very helpful when exchanging purchases.

1 mai 2026
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff, good range of kit. We found everything we were looking for, assisted by the cheerful Lisa.

6 mai 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Fantastic customer service

Jony the sales assistant was really friendly and helpful. I tried on three different pairs of walking trainers and was able to find a style that was comfortable and suited me.

4 mai 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Jony was very helpful

Jony was very helpful. Gave us valuable information and helped us decide which boots to choose. Thanks

22 avril 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Blacks postal service excellent and in…

Blacks postal service excellent and in store returns simple, staff in store friendly yet professional and extremely helpful.

1 avril 2026
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Happy customer. Fleece & Beanie bought.

I bought a Berghaus fleece for £73 from my local Blacks in Dundee. I also bought a Berghaus beanie that was on sale for £14. Was helped & served nice & politely. Fleece fits well & is warm & comfortable.
Beanie fits perfectly. Nice & tight & feels quality. No problems to report at all. Happy customer. Will be back. Blacks is my go-to for outdoorsy equipment & clothing. Thank you 👍

3 mars 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Noté 5 sur 5 étoiles

We had a brilliant shopping experience

We had a brilliant shopping experience! The store has a lovely variety of items and very friendly employees! George helped us out today, he is very knowledgeable and patient with us whilst choosing some new walking boots!

20 février 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service from Alix. As it was just before Christmas the shop was busy but well organised and staffed. I received patient kind and skilled service. The choice of boots and shoes was extensive and attractive.
Thank you.

20 décembre 2025
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great knowledge and service

This is the second time I have had the pleasure of dealing with Lisa. The first time my mother was looking for walking shoes and although we didn't find the right pair for her, Lisa's knowledge of the shoes and theri characteristics plus her super friendly manner made me decide to come back when I was looking for a pair for myself.
So today I went in and with Lisa's guidance purchased a pair of merrell moab gtx 3's which I hope will serve me well for a few years.
If you are looking for an honest non pushy place to buy a pair of shoes of boots you should check out Lisa at Black's.
Thanks again for all your help

7 janvier 2026
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

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