Blacks - Dundee Avis 

405
•
TrustScore 5 sur 5

5,0

47-49 Commercial Street, DD1 3DG Dundee, GB

•

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. aussi dans
  3. Magasin d'articles de course à pied
  4. Magasin de chaussures
  5. Magasin de matériel de camping
  6. Magasin de sacs et de valises
  7. Magasin de vêtements de sport (activewear)

À propos de Blacks - Dundee

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 47-49 Commercial Street, DD1 3DG, Dundee, Royaume-Uni

  • 01382 723424

5,0

Excellent

TrustScore 5 sur 5

405 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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5,0

Tous les avis

(405)

3 893 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant shopping experience

Brilliant shopping experience, lovely staff x

5 février 2024
Avis spontané
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Réponse de Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Helpful and friendly

Lisa and colleagues were extremely helpful and friendly on our recent visit. Nothing was too much trouble.

2 février 2024
Avis spontané
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Réponse de Blacks - Dundee

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Got some great service and advice from…

Got some great service and advice from a cheerful Lisa in the store and went away with some splendid beginner hiking boots for my nephew - happy customer indeed.

23 janvier 2024
Avis spontané
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Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Good experience Blacks Dundee great…

Good experience Blacks Dundee great help from Ewan to buy new footwear will definitely make another visit soon.

Happy Customer

23 janvier 2024
Avis spontané
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Réponse de Blacks - Dundee

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I had a great experience shopping in…

I had a great experience shopping in Blacks in Dundee. The gentleman Ewan, was very helpful, This person had a great knowledge of products available and was very patient when l was undecided on different products. 10/10 for me

8 janvier 2024
Avis spontané
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Réponse de Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I was recommended Blacks by a family…

I was recommended Blacks by a family member. I was buying a pair of walking shoes and very unsure what I wanted. Getting the wrong shoe can be an expensive mistake. Not at Blacks. The lady who served me knew exactly what I wanted and was very knowledgeable. So glad I made my purchase and I will definitely return

5 janvier 2024
Avis spontané
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Réponse de Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Quality products ans service

The goods we have always bought from the shop in Dundee have always been of good quality.
The cost of items online were excellent as they had sale on Merrell footware.
Again great service quality goods arrived in two days.

17 décembre 2023
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Réponse de Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Two half zip Ski Fleeces

Two half zip Ski Fleeces
Great fit & good value for money paid

20 décembre 2023
Avis spontané
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Réponse de Blacks - Dundee

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Noté 4 sur 5 étoiles

I recently ordered a lightweight jacket…

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered online as they'd none in stock. I also exchanged the jacket in the shop for a smaller size. They were very helpful.

4 décembre 2023
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi Mary.

Thankyou for leaving a review of 4 stars.

We are happy to see the assistance in store was great for you.

We do apologise for the wrong size being sent.

We do hope this does not dishearten you from shopping with us again.

Thanks, Sam, Blacks Online Reviews Team

Noté 5 sur 5 étoiles

Shop assistant Lisa for employee of the month!…

I needed to replace my boots urgently and I was served by a very attentive shop assistant, Lisa. The shop was relatively quiet when I first arrived but within minutes, three other groups of gentlemen came in looking for shoes. Lisa managed to serve all of us despite having to go into the store room downstairs to gather the various models and sizes. I was very appreciative of her conscientious efforts. Her attitude was positive throughout the hour that I was there and she helped me to find a pair of boots that were comfortable. Thank you Lisa and hope you have a good Christmas!

13 décembre 2023
Avis spontané
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Réponse de Blacks - Dundee

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Our experience when buying a pair of…

Our experience when buying a pair of Brashers and north face bag was absolutely excellent. Ewan was a superb help and was able to give personal experience examples to support with the buying decision. There was also a girl with dark hair and glasses who helped with the bag, she was also extremely helpful. Great service all round from the staff!

2 décembre 2023
Avis spontané
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Réponse de Blacks - Dundee

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great Shop

Purchase two pairs of Merrells shows and two Peter Storm jackets. Great Black Friday deals, great value and brilliant service.

5 décembre 2023
Avis spontané
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Réponse de Blacks - Dundee

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Needed a new pair of boots

Needed a new pair of winter walking boots. Was attended to by Olga who was very helpful. Paid a little more as her recommendations on the different brands helped to sway my decision.

2 décembre 2023
Avis spontané
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Réponse de Blacks - Dundee

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Very helpful service from Craig when…

Very helpful service from Craig when choosing walking trainers. Nice experience.

28 novembre 2023
Avis spontané
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Réponse de Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service from Jony at…

Excellent customer service from Jony at Dundee Store

23 novembre 2023
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

Great customer service, very helpful and polite. Took the time to talk about the products and advised which one would be better. Served by Craig Weir

28 octobre 2023
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

First class service today in the Dundee…

First class service today in the Dundee store despite them suffering water damage and half the shop closed , due to water leaking in from above. Bought camping stove gas at a great price also. Both shop assistants very knowledgable and helpful.

20 octobre 2023
Avis spontané
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Réponse de Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent shop. Excellent staff. Excellent service.

I needed a pair of walking boots and I found a really good selection at Blacks. I must have tried on nearly all of the boots and I can’t thank Ewan enough for his patience and advice. He made me feel that I did not have to rush my decision and was extremely helpful and friendly. I think Blacks is very lucky to have him as an employee. I would definitely recommend Blacks for the large range of goods but especially for the staff. They all were smiling and looked as if they enjoyed their jobs. It was a really nice atmosphere in the store.

13 octobre 2023
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Nice staff!

Served by Ewan - was very helpful and friendly. Lovely staff employed in the Dundee tiso!

13 octobre 2023
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from John

Excellent service from John. He offered options with the advantages and disadvantages of my purchases so that I could make an informed choice. He was friendly and easy to talk to. Also, the manageress was very helpful and friendly. Definitely will return.

8 octobre 2023
Avis spontané
Logo de Blacks - Dundee

Réponse de Blacks - Dundee

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

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