I wanted to go and look for a new coat and hoody but when I went by at 4:10pm (21/1/25) the store was closed. The lights were on but the shutter was down and door appeared locked but it had no... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... Voir plus
L'entreprise a répondu
Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... Voir plus
L'entreprise a répondu
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin d'articles de course à pied
- Magasin de chaussures
- Magasin de matériel de camping
- Magasin de sacs et de valises
- Magasin de vêtements de sport (activewear)
À propos de Blacks - Hull
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Jameson Street, HU1 3JX, Hull, Royaume-Uni
- 01482 427387
4,9
Excellent
305 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff were very pleasant and…
Staff were very pleasant and accommodation during my recent store visit and subsequent purchase
29 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
The staff are helpful and cheerful and…
The staff are helpful and cheerful and very efficient would recommend 👌
28 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Had a great time visiting this store in…
Had a great time visiting this store in Hull, bought myself a nice rab jacket that will hopefully see me through winter in the north east. The service was brilliant, I could not fault it. Top marks.
22 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Excellent service and a discount too
Excellent service and a discount too. Very happy
22 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Poles apart
Chose a pair of walking poles for a gift and was directed to rubber ferrules for the points. A neccessary
addition.
Thanks
22 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very good Staff
Very good Staff. Very helpful. Company has a good range of stock for everyone.
20 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Great boots and speedy delivery.
11 novembre 2022
Réponse de Blacks - Hull
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
Great service and very helpful staff
12 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
How shopping should be
Very good service when trying on boots, a good product range and there was 25% off all Berghaus. Friendly and helpful staff.
5 novembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
The staff are so nice and helpful
24 octobre 2022
Réponse de Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Excellent staff and choice
Great experience today shopping for hiking boots for my teenager. Great selection of boots at a variety of prices. Helpful, friendly, professional staff. I will definitely return to this store because of the service. Also, thank you Blacks for supporting the Blue Light card 💙
28 octobre 2022
Avis spontané
Réponse de Blacks - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Réponse de Blacks - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Very pleasant experience knowledgeable…
Very pleasant experience knowledgeable staff excellent prices
21 octobre 2022
Avis spontané
Réponse de Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
10/10
Great happy friendly staff that are happy to help a novice camper like me
22 octobre 2022
Avis spontané
Réponse de Blacks - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Staff was brilliant
Staff was brilliant, great layout of the shop, some very creative displays on show, everyone definitely went above and beyond for me, brilliant shop and service for all of your outdoor essentials!
20 octobre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
the staff that assisted me today was…
the staff that assisted me today was very pleasant and was very helpful
4 octobre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
JD Customer Care Team
Very helpful staff as always
Very helpful staff as always, in there advice of buying the product I purchased,
27 septembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Friendly knowledgeable staff
Been before and got really good advice and merchandise. This time I took my wife to get some walking boots. Again I received great advice and support from in store member Stuart. 👍. Thank you again.
24 septembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi David,
Thank you so much for the positive review.
We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.
Wayne
Blacks Online Reviews Team
Friendly knowledgeable staff
Friendly knowledgeable staff
I have been to this store many times because its well laid out easy to find what your looking for and the quality is what I like
20 septembre 2022
Avis spontané
Réponse de Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.