bloobloom Avis 1 149

A newbie to needing glasses, I walked into bloobloom at Canary Wharf and was greeted by Zozo. The store is calm and relaxing, and everything is laid out logically (by frame shape and size rather than in a hodge podge collection by brand names like in other stores). The service was really warm and attentive but also relaxed and zero pressure. Zozo and his colleague helped me pick out what I liked, rule out what I didn't and settle on a pair of glasses that I love. Everything was really clearly explained in terms of the 30 day exchange/returns window and offers available on a second pair. The order and collection process was clear and you can follow progress online. The presentation of the glasses when you get them is a lovely touch, they've thought of all the details. I have every confidence that if I need to pop back for any reason, adjustments etc, I'll be given a warm welcome. Prices are also really reasonable. Really highly recommended!

Ordered my first pair of prescription glasses from here. Thank you Yasmin for the very kind welcoming and great customer service!

I just collected my new glasses from the Bloobloom store in Canary Wharf, and I couldn’t be happier! Abdul was an absolute star. They fit my face shape beautifully, the lenses are spot-on for my prescription, and they look even better than I imagined. The whole process from trying them on to collecting them was smooth and stress-free thanks to the fantastic team. If you’re looking for eyewear in Canary Wharf, Bloobloom is the place to go — Abdul and the crew will sort you out perfectly. 5 stars all the way!

We had such a lovely experience with everyone in bloobloom Spitalfields. Particularly Sajad who helped us both make a choice on which glasses to purchase, everyone was super helpful and welcoming. Would defiantly recommend giving the store a visit if you’re in need of some help with finding something to suit you!

Brilliant service from the moment you walk in the door.

Very friendly and helpful staff. James was super helpful :) Lots of good glasses options and good price.

I had Saj and James helping me today who were great and very patient with me whilst I tried multiple styles and deliberated over colours. There was no pressure to get more than I needed and they were friendly and helpful.

Definitely recommend!

Friendly & knowledgeable people.
Being very nervous Martin immediately put me at ease & picked the frames I desired just by my description!
The eye test wasn’t rushed, very thorough & everything explained throughout.
Really really lovely people….you should visit!

Great experience at the King’s Road branch with Roberto. He was helpful and informative.

I had an eye test and bought 2x glasses today.

The optometrist Rebecca was really nice, and without Sarath's help I think I would have been pretty overwhelmed by the amount of choice for the glasses so it was great to have someone who essentially turned into my personal shopper.

Thanks guys!

Wael was great!
great glasses, great serviece and policies! they ship glasses to you and you can change in first month if you change your mind!
Reasonable price (and better then the highstreet)
Highly recommend

Lovely staff, very helpful, helped me choose the perfect pair.

I am writing this to warn others about the gap between Bloobloom’s marketing and their clinical accountability.

1. Significant Clinical Failure
My initial eye test in October was objectively inaccurate. It missed an astigmatism in my right eye a stable condition documented in my history for over 3 years (Specsavers 2023). It also failed to record a necessary spherical correction in my left eye. This wasn't a "slight change"; it was a diagnostic error that left me with glasses that were never fit for purpose.

2. Disproved by Their Own Data
After months of struggling, I returned for a re-test. Not only was the optometrist 20 minutes late to the appointment, but their own new results today completely disproved their October test. Their new findings now *almost* align with an independent second opinion I had to seek from Specsavers.

3. Breach of Statutory Rights
Despite their own data proving the original glasses were faulty, Bloobloom is hiding behind a 30-day "satisfaction" policy to demand a £79 fee to fix their own mistake. Under the Consumer Rights Act 2015, I am entitled to a free remedy for faulty goods within 6 months. To prioritize an additional fee over clinical accuracy and their own 2-year guarantee is incredibly poor form.

I have acted in good faith, but I will not be charged to fix a mistake Bloobloom made. I will be referring this matter to the Optical Consumer Complaints Service (OCCS) if this is not resolved immediately.

Edit (11 March 2026):

It’s telling that this review was flagged, yet the clinical facts remain. When I sought an independent second opinion at Specsavers, the difference was undeniable: their prescription was clear; Bloobloom’s was blurry. It is deeply disappointing that a documented 3-year history of astigmatism is being dismissed by Bloobloom as a "small variation."

To make matters worse, the optician for my re-test was 20 minutes late and actually attempted to claim the astigmatism was missed in October because my "eyes had gotten better"—a clinical absurdity disproved by their own re-test today and my external data.

Ultimately, their tests are unreliable. Even if I had returned within their 30-day policy, it’s clear they were incapable of generating an accurate prescription. To be asked to pay nearly 80% of the original cost (£79) to fix a diagnostic error is a total disregard for the Consumer Rights Act 2015 and basic professional standards. This matter is now with the OCCS and my bank for a full refund.

I purchased a pair of glasses from the Bloobloom Covent Garden store and unfortunately had a very poor experience with the aftercare.

Soon after purchase the frames were uncomfortable. During my first adjustment at the store the temples were tightened significantly to stop the glasses slipping, which resulted in severe pressure behind my ears and headaches after a few hours of wear. I returned to the Covent Garden store several times to try to resolve the problem.

Although staff in the store attempted adjustments, the issue persisted and I was eventually told by email from “The Bloobloom Team” that the glasses were outside the 30-day return period and that, because there was no manufacturing fault, no refund or replacement would be offered.

What is particularly frustrating is that during one visit an optician acknowledged that the frames appeared too narrow compared with my previous glasses and said they would contact head office. However, this did not lead to any meaningful resolution.

In the end I visited another optician, who immediately recognised that the temples had been incorrectly adjusted and simply reshaped them so that they curled properly behind the ears. This took only a few minutes and the glasses have since been comfortable.

The frames themselves are perfectly fine, but the experience left me disappointed with Bloobloom’s after-sales support. Given the number of visits I made to the store and the correspondence I sent explaining the issue, I had expected a more constructive response.

I would be interested to hear whether Bloobloom believes this level of aftercare reflects the service they aim to provide to their customers.

Momin the young man who served was polite, professional and very helpful.. the whole process of change my old lens in a new frame took 5 minutes, and he changed the screw on the other frame which was loose.
My only issue with Bloobloom is the staff don’t genuinely give customers a chance to breath.
I observed 3 separate incidents during my 10/15 stay how customers left without buying or even showing interest in a pair of glasses as soon as the young sales assistant went over to help. Bloobloom.. encourage staff to understand take time, assess the customer, give them 30sec then approach.. I’ve been in retail hospitality (Restaurants) since 1992.. you need a different approach.. I completely understand sales matter but how many customer walk in without actually buying anything?

Really great service from Faiz, I just popped in to see the glasses in person and ended up with a free eyetest and ordering a prescription pair and some sunglasss. Loads of options and lovely designs. I would highly recommend.

I had my eye test with the doctor Viray, he helped me to understand which glasses to choose and assured me that I can change it in case I have problems. In the shop Yasmine assisted me before and after my test to choose which frame fits better for me.
I appreciated that the doctor came in the shop after the test and collaborated with Yasmine to check we choose a frame that suits my prescription. Thank you.

The customer service here was impeccable and my stylist Faiz gave really helpful feedback and great suggestions.

Everyone in the store was super helpful and friendly. Narrowed it down to two glasses then helped me narrow it down. Process was really easy able to send my prescription by link as it was done at a different store.

They were amazing from the consultation down to the picking out of my glasses. I must say Abdul made me feel calm about the whole process ( I was scared of getting glasses) he helped me choose a frame that i absolutely looked divine in