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Écrit par l'entreprise
We also offer expert leak detection and pool surveying. When buying a new home with a pool this won't be automatically included and it's always a good idea to know exactly what you're getting. So if you want a pool survey or have a leak get in contact for our expert help.
As part of the Blue Cube family we also offer and range of award-winning hot tubs. Offering the best quality models and the energy-efficient kings of the market.
If you already have your dream pool or hot tub and want a regular service plan we can help you with this too. Our ISPE and BISHTA certified engineers can apply their expertise to the care and maintenance of your pool or hot tub.
Everything you need for your swimming pool, hot tub, sauna or steam room, whether it be commercial or domestic Blue Cube Pools has it all. Go With The Flow!
Mill Road 103, MK44 1NN, Sharnbrook, Royaume-Uni
4,3
11 avis
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Thankyou, Lauren, Danielle & Andy great service and best Customer Service I have come across in a very long time. We at Lordsfield Swimming Club appreciated your understanding and prompt service.
Regards Janice
After they were the only pool company to return my calls and emails we used Blue Cube to summerise our pool. Because they did that well and in a customer friendly way we got them to do a full relining the pool. Andy, Lewis and Rhys were great and the final look is excellent. Thanks again guys, and Jenni for great customer service!
Réponse de Blue Cube Pools
Hi David,
Thank you for the kind feedback. We're always here to help if you need us in the future.
Thanks again,
The Blue Cube Team
I am writing this review a year on so that it fairly reflects our entire experience. Blue Cube completed our pool at a reasonable price and under difficult circumstances due to Covid restrictions. There were some problems along the way. The plastic liner did not fit snugly at the first attempt and they tried to blame us for turning a vacuum pump off (actually it was one of their guys who turned it off). The dehumidifier did not work when first installed and could not be fixed for 5 weeks (it was Christmas/New Year season) . This led to some black mould damage to the interior walls, which we found had not been varnished. We eventually settled on a discount to the final payment to allow for this. Since then the pool has been fine. We have been able to use it through the winter, though you can imagine the electricity bills!
Blue Cube have not been in contact to check on how we are doing with our new pool but they have answered questions by email.
Réponse de Blue Cube Pools
Hi Ian,
Thank you for your 4-star review. We're glad to hear you're enjoying the pool build. It sounds like you're taking good care of it. We're always available if you need us and have any questions or queries.
Unfortunately sometimes 3rd party suppliers can put unforeseen delays on our work when in busy periods. We try our best to effectively combat and remedy this where we can.
Many Thanks,
The Blue Cube Pools Team
Professional, friendly, and knowledgeable service. Will definitely be using again.
Réponse de Blue Cube Pools
Thank you so much for your review. We are glad to have helped.
The engineers duly arrived with us at the time agreed and from start to completion everything went “swimmingly smooth”. Two young gents who were extremely polite who seemed to completely ‘know their stuff’ and genuinely cared about what they were doing. When presented with the job nothing seemed a challenge and the job, a replacement filter system was completed accordingly with no fuss.
These gents are a real credit to the business - thankyou once again Blue Cube Pools.
I cannot thank Blue Cube enough for their superb response and service in the past week, when we had a pump emergency , which closed our medical hydrotherapy pool.
It is a pleasure to find such a fantastic family owned local company with such knowledge and experience.
Thank you again.
James Redhead
The Paddock Pool
Réponse de Blue Cube Pools
Dear James, thank you so much for your kind review. We are glad we could help you. Many thanks Blue Cube Pools
Blue cube has always delivered on their service and the guys are always helpful and very knowledgeable.
I found the overall service level offered from booking my pool survey to be outstanding. Always responded to my questions efficiently and promptly.
I found the advice from the Engineer very useful. Clearly very knowledgeable and kept all the information to a format that I would understand.
Impressive and I will be back! Thank you for making what can seem complicated about maintaining and running a swimming pool, very easy to understand
Terrible customer service at a number of levels including pricing/charging, work scheduling, poor work product, installation of different product to the one specified in agreed quote. The list goes on........
Réponse de Blue Cube Pools
Dear Mr. Simmonds
I am sorry to hear that you feel that our service was not up to standard on this occasion. Unfortunately in this circumstance, there have been issues since the beginning which were out of our control. The unit supplied was different due to the manufacturer discontinuing the original unit. This was replaced with a more energy-efficient and environmentally friendlier one, which will help save you money in the long run. I believe there has been a misunderstanding with regards to the pricing which not only included the unit but also the work to fit it. We price matched all the works and further reduced the price in your favour. We have offered technical support throughout this transaction and supplied information from technical bodies when requested to support our responses with regards to the heater. Further to the original works we also promptly reacted to an unknown construction problem with your pool without delay to ensure the best completion was achieved. Our proven track record is a testament to our usual performance and once again we apologise if you feel we did not meet your expectations. We will continue to offer you support if you have any other problems or issues please get in touch and as always we will respond promptly and effectively.
Many thanks
Great communication throughout. Polite and professional company. Will be using you in the future! Thank you
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