Bank of Ceylon Avis 

For a branch that is being in the Colombo Gold Centre, the branch has extremely pathetic and poor service where only one counter is active and I had to wait 20ijs in queue to make a cash deposit. Once I reach the counter I was asked to wait even further to get a sign from the manager without being given a reason.

Horrible customer service.

I wanted to upgrade my loan to the new interest rate. I emailed them my request. No reply yet. Even for phone calls, they don't respond. I had a lot of similar bitter experiences with this bank. BOC has to train their staff on customer service immediately. Really frustrating.

Ridiculous service from BOC to customers. I called Bank of Ceylon Personnel Branch from overseas today 02/07/2020 @10:02 SL time. Called number 011 2204654 and requested to call 0112203141. Called and responded (male voice) greeted Aubowan but no name, I said need to increase my online transfer limit, person said need to talk to the manager and transferred the line. But no response and call ended. Tried again and again but same result. Then answerred by lady and asked me to call 0112203140 direct to manager. Tried but no answer and call ended. Tried again same result. Tried again, one lady answered, I asked, are you manager, she said manager is with another call. Asked me to hold and transferred again saying manager is available. But no response and call ended. Tried that number but same result.
This is how staff treat their customers. Staff does not like to response to customers, may be sabotage is going on???. Looks like Staff discourage customers and forcing them to go for other banks. I am very sad as i didnot change the bank earlier when I had similar experience. There should be performance base salary system like the other countries. Staff may be thinking they get salary either work or not. Otherwise why can't they answer our calls. We are receiving letters from Embassy and asking donations for Covid19 in SL. Luckily did not send any money. I am going to tell all Lankans here.
Staff does not answer phone, no name, no greetings, at least they cannot answer our query.
Am going to write to President, sending complaint to BOC section. But not sure attitude will be changed or not?. In other countries they treat customers like their wealth. Sad to see our country. If any Bank officers read this please send reply. Thanks.

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It is a very good service bank. Immediate service from the security officer to other employees. I feel Bank of Ceylon is a great bank for transactional services. The presence of a group of loyal employees will affect that.

Serves rich & poor all the same so crowded than a bank with a targeted customer base. You can trust this bank with your money. What they charge is what you're told & no false figures. Staff could be more friendlier, specially the old crowd.

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1.Poor in replying to online queries.
It took six months for me to change the contact telephone number, and the PIN.
2.Zero replies to e-mail inquiries.e-mail allergic.
3.Poor response to telephone queries.Passing balls.
In short extremely poor service.

This is like one of the worst Banks that I've dealt with because management or the morons who work there do not return any emails or phone call for me and this is the person you probably don't want to lose I am from overseas and I have lots of money invested in this s***y crappy Bank which when I come on holiday I am going to transfer to some other bank because of your negligence and s**t service I would definitely not recommend this bank to anyone
Anyone saying this bank is excellent all good they must f**king be crazy and stupid and they mustn't have lot,s of money only little amounts of money in there

horrible staff
i wanted to ask them if them about a university promotion offered . and one old lady working there replied in a rude manner saying i need this and that documents(i ofc ignored her rudeness). however after getting all the documents drafted (specifically addressing BOC) they told me that they are not offering any such promotion when i went the other day . i had to get all the the documents drafted again addressing another bank and i thought to myself that day that im never ever opening any account in BOC.

Waited for over 30 minutes until a person was there to assist you, 3 staff members were eating at the same time where many customers were waiting till they were done. 24 hours BOC head office you guys suck

Was a long-term customer at this bank. Initially they provided a great service, but since 2013, service has been horrible. mishaps include, emails not answered or answered after lengthy delays, staff not being upfront about handling of emails. slow transfers (even though the actual Transfer is instant) due to slow processing of money transfer instructions, Huge banking fees, which are not not displayed on their website.

They offer attractive rates on Non-Resident Foreign Currency (NRFC) Accounts, however, service does not match. Bank of Ceylon (BOC) terms and conditions says e-mails will be responded to within two days. Many occasions I have not received any response at all. You then have to write to their head office, and the assistant General Manager's office contacts the branch and asks them to reply. Sometimes there is no response from the assistant General manager's office either, then you need to contact the BOC branch in London, who contacts the local branch in Sri Lanka to ask them to respond. All this while, your instruction to wire money across remains in limbo. Once, I telephoned the BOC Branch in Colombo, Sri lanka (where I hold the account) to ask whats happening about a transfer, the staff member said they are awaiting "head office approval" for a transfer, moments after the call, the funds appeared in my UK bank account.

Have asked them about applying for Internet Banking. They sent the relevant forms, however, received contradictory details about what documents are needed, so could not apply for this service.

Be careful, if you hold Fixed deposit account, the account auto-renews upon maturity. This is not mentioned on thier website.

WHen asked about the fees for transferring from Sri Lanka to UK. They did not reply, and then after I asked repeatedly, the Manager of the Travel & Remittances Department said fees are charged by the correspondent bank. The next day I received an email from my branch to say, they were charged by the correspondent bank AND they may "be varied according to the time to time decisions made by the higher management"

On a recent transfer, after a lengthy phone conversation with the branch manager, she promised to waive the 16 GBP bank fee, when I sent her the transfer instruction by e-mail, responded saying that after contacting head office, it now turns out that she is no longer able to waive the fee. Ridiculous!.

Their repeated mantra for not being able to respond to emails is that they are overloaded with work. From my experience with them, I am pretty sure, they don't have procedures in place, and everything is done in an ad-hoc manner. i.e. lot of firefirefighting.

If you want peace of mind, avoid this bank at all costs. For over two years they have caused me enormous stress, and anxiety, which I don't wish upon anyone.