A special thank you to a certain employee at brimsdown BOC Gases store. I had an issue needed advice and equipment this guy was above helpful and brutally honest. Sold me exactly what I needed to com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The customer experience I received from Gary Jenkins in your Reading store was exceptional. We were in a situation where we had no gas due to a leakage. Gary stayed behind after closing to welcome me... Voir plus
L'entreprise a répondu
Absolutely shocking company, Took a dive cylinder back after renting for 3-4 years never having it refilled and in this time and every monthly dd paid. Rung and cancelled and colleague said nothing wa... Voir plus
Hello there. I was new to testing with nitrogen gas and looking for leaks under pressure on custom made equipment. Its the customer facing foot soldiers that make all the difference..and my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de gaz industriels
- Compagnie gazière
- Fournisseur de bouteilles de gaz
- Fournisseur d'hélium
- Fournisseur de gaz pour le soudage
À propos de BOC Gases
Écrit par l'entreprise
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreCoordonnées de contact
Forge, 43 Church Street West, GU21 6HT, Woking, Royaume-Uni
- feedbackteam@boc.com
- www.boconline.co.uk
3,7
Moyen
566 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Boc gas for busy pub
Easy order online process and next day delivery,staff very polite and helpful
2 octobre 2025
Réponse de BOC Gases
Morning Frank, thank you for your feedback. I do appreciate you taking the time to let us know about your experience and it's pleasing to hear it was such a positive one.
Best Regards
BOC Customer Services
item arrived on time
1 octobre 2025
Réponse de BOC Gases
Good Morning Anthony,
Thank you for taking the time to leave us a review. I am delighted you had such a positive experience with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Great Customer service in the shop.
25 juillet 2025
Réponse de BOC Gases
Morning Nigel, many thanks for taking the time to leave feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Very friendly and helpful staff and…
Very friendly and helpful staff and easy to collect bottles. Very clean shop with a good display of parts.
6 octobre 2025
Réponse de BOC Gases
Good afternoon Stephen,
many thanks for taking the time to leave feedback. Your comments are greatly appreciated and great to hear you had such a positive experience.
Best Regards
BOC Customer Services
Always polite and helpful
1 octobre 2025
Réponse de BOC Gases
Good afternoon Paul,
many thanks for taking the time to leave feedback. I'm pleased to hear you have had such a positive experiences and your comments are greatly appreciated.
Best Regards
BOC Customer Services
delivery received on time
30 septembre 2025
Réponse de BOC Gases
Good Morning Hazel,
Thank you for your review. I am glad you had such a positive experience.
Kind regards,
Lisa.
BOC Customer Service Team.
Driver on time and very polite
3 octobre 2025
Réponse de BOC Gases
Thanks Ash for your comments, great to hear you had a positive experience.
Best Regards
BOC Customer Services
Cancelled my account on returning 2 x…
Cancelled my account on returning 2 x bottles and keep receiving invoices for payment. Now have debt collection company asking for payment.
BOC have failed miserably ☹️
1 octobre 2025
Réponse de BOC Gases
Good Morning Alan,
Thank you for your review. Could you please contact us at feedbackteam@boc.com to discuss your enquiry further.
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Good Morning Colin,
Thank you for taking the time to leave a review. We appreciate your comment.
Kind regards,
Lisa.
BOC Customer Service.
Length of time waiting on the phone no…
Length of time waiting on the phone no answer two twenty minute waits
Direct debit still not set up although told it was therefore showing I’m behind in payment
1 octobre 2025
Réponse de BOC Gases
Good Morning,
Thank you for your review. I have reached out to you via email this morning regarding your enquiry.
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Good morning Darren, many thanks for taking the time to leave feedback, great to hear your comments.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Many thanks for taking the time to leave feedback. I am pleased your experience was a positive one.
Best Regards
BOC Customer Services
You are very reliable and always…
You are very reliable and always deliver what we ask for.
6 août 2025
Réponse de BOC Gases
Many thanks for taking the time to leave feedback. I am pleased your experiences are such positive ones.
Best Regards
BOC Customer Services
BOC Gases are not what they used to…
BOC Gases are not what they used to be.. We have had an account for many years but the service has deteriorated. They once exchanged used or expired cylinders wherever our staff were working but we are advised that is no longer possible - despite other providers still offering that service. Also, as a small business, our town centre office is not always attended, so when a service engineer turns up, unannounced and without prior notice, it is not possible to exchange cylinders. This leaves cylinders either out of date or empty - leading us to use other providers who can service or exchange cylinders at the customer sites where we are working.
1 octobre 2025
Réponse de BOC Gases
Good morning Phil,
I'm sorry to hear you are experiencing lower than expected levels of service. I can see your details are connected to a number of delivery accounts. I will try to find a contact number for you, alternatively if you email the details of the issue, account number and contact details to feedbackteam@boc.com and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
We have being very lucky to have the…
We have being very lucky to have the same driver the last few times and he is golden.
Friendly, professional and always happy.
Top Bloke
1 octobre 2025
Réponse de BOC Gases
Many thanks for your feedback Adrian. I am pleased your service experiences are so positive, your comments are greatly appreciated.
Best Regards
BOC Customer Services
Réponse de BOC Gases
Good Afternoon Peter,
Thank you for taking the time to leave us a review. I am happy that your experiences with us have been such positive ones.
Kind regards,
Lisa.
BOC Customer Service Team.
Keep charging me for a gas bottle i…
Keep charging me for a gas bottle i have already returned
22 août 2025
Réponse de BOC Gases
Good Morning Sheree,
Thank you for taking the time to leave us a review. I can see that your final invoice was charged in July when the cylinder was returned and that the final payment was taken by Direct Debit in August as all invoices are charged a month in arrears.
Your account has now been closed.
Kind regards,
Lisa.
BOC Customer Service Team
What can I say about this company…
What can I say about this company driving through Newcastle into clough a driver which is obviously a foreigner was going around around about nobody knew which direction he was going full of gas almost cause a big accident this company is not a good company to work for to order stuff off it's a disgrace you ring one of their managers they don't care that they have very bad drivers in a very bad team working for them
9 septembre 2025
Avis spontané
Réponse de BOC Gases
Good Afternoon,
Thank you for your review, I am sorry to hear of your experience with one of our drivers. To be able to investigate further could you please provide some further details ie - time and date of incident and the type of vehicle involved with the registration number. Please email these details to feedbackteam@boc.com
Kind regards,
Lisa.
BOC Customer Service Team.
Réponse de BOC Gases
Good Morning Grant,
Thank you for your kind review. I am delighted you are happy with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Easy to order
Ordering online is easy.
The website lists your past orders so you don’t have to look through loads of options
12 août 2025
Réponse de BOC Gases
Good Morning Martyn,
Thank you for taking the time to leave us a review. I am glad your experience with our website was such a positive one.
Kind regards,
Lisa.
BOC Customer Service Team.
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