Boostly Avis 

A great company to collaborate with when building your own website. I've received several personal meetings and hands-on support from the team, which made a big difference. They also offer a wide range of online courses and great opportunities to connect with other entrepreneurs. Highly recommended!

Webdesign is good, however they dont link with Lodgify and I had to buy another domain and Ive had lots of problems and expended a lot of time and money linking all together. Also it seems you need to pay them £100 a month just to keep your webiste going even if you dont want to use their CRM video tutorials and weekly training call.

I paid approximately $4,000 upfront plus monthly fees for a Boostly website, and the experience has been extremely disappointing. The website never functioned properly and I lost real reservations while waiting for support.

Below is a factual timeline of my experience:

8/17/2025 – First support request (after already trying to get help earlier):
I explained:
• Website not connected to Boostly so no data was syncing
• Unable to set up phone number after 4 attempts
• Did not know where my domain was pointing
• Lead Connector plugin not working, no API options
• Website unusable despite thousands paid

I also reported guests could not book and asked for help immediately.

No response that day.

Later on 8/17/2025 I sent another message:
I told Boostly another guest could not book and I wanted my domain back live because at least my old site worked.

8/19/2025 – Boostly responded
They confirmed my domain was not connected and asked me to return admin access. They also asked where I wanted the phone number placed and said Lead Connector would be handled later.

I replied that I had already waited over two months and had already lost bookings. I explained I could not risk going live again with a site that does not accept bookings. I stated support delays of 4+ days were unacceptable when my business was losing money.

8/25/2025 – Boostly reply
They apologized and said they were escalating it internally and would prioritize fixing the website once access was restored.

I responded requesting a scheduled support session before giving domain access back. I again explained that every time I tried to set up the system it required more payments and still did not function. I requested corrections to:
• Incorrect property count display
• Incorrect “downtown” amenity
• Missing cancellation policy
I also asked why the site showed zero activity when previously live.

Boostly replied and said they would flag updates, that Lead Connector needed a CRM expert, and suggested low activity may be related to traffic.

9/2/2025 – I emailed again
I repeated that I needed someone scheduled to walk me through setup before granting access. I again explained the Lead Connector phone setup failed dozens of times and would not allow me to use my existing number.

After that message, I never received another response and no resolution was provided. The website was never successfully launched and my business lost bookings during this process.

I ultimately had to disconnect their system myself to prevent further lost income and reactivate my previous site.

When I asked for a refund due to non-delivery and business interruption, I was told it was my fault for not continuing for a year. No hospitality business can afford to continue losing reservations at that rate.

I paid thousands for a website that never functioned, lost bookings due to the failed setup, received delayed or no support, and eventually had to revert to my previous site. This was not the service or reliability I expected.

I've had enough and am in the process of migrating my website away from Boostly. They charged me £3800 nearly 3 years ago and it took around 2 years to go live because the old mistakes that we thought had been addressed kept coming back further down the line before launch. Once live, I followed the limited training on updating the site, but I don't think I ever received a single booking via the website, but had plenty guests phoning telling me they were having issues booking on it. The Boostly support were good, but vague on the cause of all these issues. It was a painful process and I am certainly not going to pay the £97 per month fee. I will go back to using the free Guesty website as I used to receive many direct bookings back then. All in all, a complete waste of time and money. No doubt Boostly will dismiss this review along with all the other negative ones, but don't be fooled

The website development team and my contact,Anne, were amazing throughout the whole website development process, launch, testing, and owner change requests following the launch. When I needed more time, they gave it. Anne was encouraging and so supportive. I felt I could ask questions and never felt rushed or dismissed. The team worked to fix any communciations between my PMS and the website. Any and all questions or requests we had in the development to completion of our website was a top-notch experiences as a customer. I now have a beautiful website from which I can add to and there are modules to help me know how to make changes to my website as changes arise in my vacation rental. Thank you so much Anne!!

Excellent staff and very responsive!

Boostly has Excellent customer service. It’s always a breeze working with them and I trust them with everything to do with my website! Thank you!

During Boostly’s AI Bootcamp Mark shared extremely valuable AI tips and strategies directly linked to growing your short-term rental business and it was all for free! The kind of stuff ‘gurus’ would charge a fortune for.

Right across the 3 x hourly Bootcamps, Mark provided clear, no-fluff training with immediately actionable tactics. I left each session and implemented changes the same night (OTA titles + WIIFM copy, custom ChatGPT setup to make but a few) With live coaching, replays, and the supportive Boostly community it's easy to execute fast and see real impact.

A great way to keep up .... with developments in the tech offerings without the need to do all the preliminary research into what's being developed !

Mark, thanks so much for the great info. There is a LOT and appreciate the replays. Difficult to give constructive feedback since you are doing this for free and are suggesting boostly but not doing the hard sell! (I just have one listing website now...tight budget)
Maybe for the chat, you can put all the links that you provide in one spot at the beginning and one at the end, so we can grab them all. I missed the big Chat GPT link yesterday (9/30) that helped with the airbnb audit. Now not sure how to get it now.
Thanks again!!

Massive amount of info on anything about ChatGPT for STR businesses and more! Not to be missed.

I have joined Boostly's many bootcamps. Mark has given so much free advice that would cost thousands. His professionalism and generosity goes beyound.

Mark and the Boostly team are always on the cutting edge of technology and how to use it to grow your business. Amazing company, amazing service!

DO NOT GIVE THEM YOUR MONEY.

For $4,000 you can find a much cheaper website coder on Upwork. Boostly failed to deliver on the three key promises made during our sales call and their marketing strategy.

1. 4-8 week turnaround time for the website
2. Unique strategies to getting more direct bookings
3. Custom Website features

It has now been 12 weeks and they are holding my website hostage because I refuse to pay the $100 per month for their hosting, CRM, and access to their elementary level marketing materials/strategies. I host my own servers for my websites, which is about $50 a year.

The strategies they present as industry-leading can be found on YouTube or in a beginner's marketing class. There is nothing unique about the service they offer. Their support group, you can get better answers on bigger pockets, Reddit, or a hospitable community.

Their CRM is just an out-of-the-box build that every SAS company uses.

The thing that makes me the most upset is that the sales guy sold me on it because he promised the back-end engineers would be able to add a certain feature to my site that would allow for Meta Pixel to track conversions all the way through (this is why I was looking for a new website). I am just mad at myself, I did not get it in writing.

Their customer service is extremely slow, and the average response time is 2-3 days.

Gave it 2 stars because the website does look great, but a great lesson for me as a young business owner with this experience.

DO NOT MAKE THE SAME MISTAKE I DID

We engaged Boostly, led by Mark Simpson, to deliver a direct-booking website for our holiday home company in Dubai.

The commercial understanding at sign-up was clear: a temporary “coming soon”/booking page within days, and a full site within 8–12 weeks. After almost a year, the site was still not live, and we were forced to terminate the project. The experience has been devastating for us.

What went wrong?

Missed timelines: Despite repeated follow-ups, we never received a production-ready website. Even the promised temporary booking page was never delivered, preventing us from starting direct bookings as planned.

Process & communication failures: The structure of Boostly’s delivery was one of the most frustrating aspects. We were never given direct access to the developers building the site. The so-called “project manager” repeatedly refused to join calls, leaving us only with sales staff whose role was simply to “relay messages.” This created a broken telephone effect: our instructions went from us → sales → project manager → developers, with no accountability and constant misalignment. At no point was there a direct or transparent line of communication with the people doing the actual work. For a project of this cost and importance, this setup was unprofessional and unworkable.

Poor quality: Basic items (layout, fonts, imagery, currency) required endless revisions. Later, we were told some requests were “not feasible” within their framework, despite earlier assurances of flexibility and integration.

Financial harm: We paid ~USD 5,000 upfront, plus ~USD 100 per month for twelve months, and ended up with nothing usable. That is real money lost and opportunities missed.

Refund confusion: At one stage, a refund was proposed by the Boostly project manager over a Zoom call. Later, this was withdrawn and dismissed by founder Mark Simpson himself. This reversal was especially damaging to trust.

After all of this, we decided not to waste another year chasing redress. We cancelled and closed everything, absorbing the loss.

Why this matters: This isn’t just about poor service, it’s about how missed timelines, lack of accountability, and broken promises cause real financial damage to small businesses who put their trust (and thousands of dollars) into a provider.

What Boostly should fix:

Deliver a temporary, working booking page on time.

Ensure one accountable owner aligns scope with framework limits from the start.

Provide clear written scope boundaries (what’s possible vs not).

Offer fair remediation when timelines are missed — including partial refunds.

We are sharing this to warn other businesses. We have full documentation (emails, dates, drafts) and can verify every statement. Unless Boostly fundamentally changes its process and accountability, others risk experiencing the same waste of time and money we did.

Super great experience, a lot of value and information but they walk you through everything very well. I definitely am recommending them to colleagues

I appreciate how the presenter explained everything clearly. Very detailed.

They promised the timely delivery of a working website in six weeks. In reality it took them over a year and even once I approved it, they still couldn’t launch it for almost 2 months because of some sort of internal technical difficulties they were having. It took them forever to turn around my comments and they repeatedly made the same mistakes or failed completely to give affect to my requests. By the time I got the revisions back I had to go back and re-familiarize myself with everything to remember where we left it. It’s very expensive for subpar service. Their money back guarantee is not worth the paper it’s written on. Best to avoid this company

Fast efficient supportive friendly. Wish everyone could be like this.