Boostly Avis 

We have had our website with Boostly for a good few years now,.
Their support is fantastic, speedy, polite and super efficient.
We're more than happy with their services and would recommend to others.

Their main selling point is to teach you how to bring in direct bookings. However, this is essentially a marketing strategy aimed at getting you to subscribe to their content, which primarily focuses on teaching marketing. Direct bookings ultimately require learning marketing, and this can be achieved through less expensive subscriptions and without the need for an expensive WordPress-built website

The CRM is not theirs. Their value proposition is connecting WordPress sites with predefined templates to your PMS. The cost for the website build is around $4,000, which isn’t unique and could be achieved for less with freelancers.

Additionally, there’s a $97/month subscription fee, even after paying such a high upfront cost.

Before proceeding, I recommend evaluating whether your PMS already has the capability to support a website. A more cost-effective alternative might be connecting a CRM to your PMS, allowing the PMS to handle website maintenance at a much lower price.

Based on my experience, this isn’t a company I would choose again. I wish I had been more informed before committing. Their real value appears to be their videos, which teach marketing strategies—but even that comes at a recurring £97/month cost.

Once I discovered this, I rejected their service before completing the onboarding material. However, they refused to refund my money. Their contracts are strong and tightly written to prevent anyone from opting out easily.

I would recommend pursuing an instalment plan, as I did, to de-risk the nature of the project.

Everything is great! The support is amazing!!!

I couldn't be happier with Boostly! Their tools and strategies have completely transformed the way I manage my vacation rental bookings.

After more than five years with Boostly, I can confidently say their service remains outstanding. The ease of reaching out to their team is unmatched—no waiting endlessly or navigating confusing systems. Their communication is prompt, clear, and professional, which makes addressing any issue straightforward and stress-free.

Recently, I had a minor issue, and the team not only resolved it quickly but did so with a level of attentiveness that shows they genuinely care about their clients. It’s rare to find a company that maintains such high standards of service over the years.

Boostly has been a reliable partner in supporting our business, and I highly recommend them to anyone looking for a company that values its clients and delivers consistent excellence. Here's to many more years of great service!

I am a vacation rental specialist with over 20 years of experience in the industry. Over the years, I’ve worked with platforms like MyVR, Escape, Guesty, and most recently, Hostaway, which has brought us a lot of satisfaction.

Wanting to improve our website experience, we decided to partner with Boostly.co.uk, which advertises seamless integration with Hostaway to automatically feed all property management software (PMS) information directly to the website.

After a lengthy and somewhat disjointed integration process—initially with an unresponsive contact and then another representative—we finally got the website launched.

However, nine months later, we are still dealing with unresolved issues, which make us question the effectiveness of the API integration. Problems include syncing of descriptions, pictures, rates, and calendars. One of the most concerning instances was missing a direct booking because available dates were not showing correctly on the site.

Our primary frustration lies with syncing pictures and descriptions. Each time we update pictures, the website layout becomes disorganized, requiring us to manually check and fix everything. Addresses randomly appear and disappear, and text doesn’t display as it should. Despite assurances since February that the API team was implementing fixes, these issues persist.

Most recently, we were advised to manually remove all outdated information and then sync new details—essentially abandoning the automatic syncing feature we initially signed up for. This defeats the purpose of an integrated system.

We also requested a pause in invoicing until these issues are resolved, but this request went unanswered. Interestingly, the invoicing system seems to work consistently, even as other aspects of the service falter.

Boostly has ambitious goals for helping property managers and owners, and I do appreciate the effort to respond to support messages. However, in our case, we’ve been stuck in a loop of unresolved problems for nine months.

I would still welcome an opportunity to work together to finally resolve these issues and bring the service up to the standard that was promised. We remain hopeful for a resolution that restores confidence in Boostly’s potential.

The onboarding process was a disaster. The site crashed, and it took 3 weeks to get it live. The support after it went live was non-existent. I was impressed with Mark, but very disappointed with Boostly. The company reneged on its guarantee based on technical issues that were Boostly's fault.

Rosanna was great in helping me. However, this problem was beyond anything I could have fixed and it took weeks of emails to finally get help.

Kent and Nalla did an outstanding job fixing our website swiftly and with great efficiency. Their expertise and promptness were exactly what we needed. Highly recommend their services!

The team always respond promptly! I needed a change to our site, and it happened overnight. When there was a format issue, they fixed that very quickly and made the adjustment better than I could have imagined.

The most frustrating experience trying to actually get hold of someone to help with a major issue. After 6 emails, 40 hours, messenger DMs Instagram DM and bot chat sessions, my website is still down.
I have had to book an ‘onboarding session’ with a different team to be able to actually make contact with a human.
For £97 a month, I really would expect someone to at least acknowledge a support email the same day as it is received.
Unhappy customer.

Onboarding call was spot on. Nadine read the room and knew how to move me through the process! Thank you

Boostly provides the know-how to help you develop great marketing skills for your short term rental business. I find that they do this in a friendly and approachable way because they understand that a lot of us haven’t done this kind of thing before. They help you to up-skill and start operating at a more professional level. The goal is to rely less on the OTAs and keep more profit in your business - which is what we all want!
They have a great website building service that is constantly evolving to be the best in the industry at a price that puts it within reach of even small businesses that want to scale. There is a lot to learn, but you can go at your own pace. Definitely recommend.

Been working with Boostly for a while now and they are continuously updating and improving their workflows and systems to meet customer needs. I trust them and their services and recommend them.

Customer service is almost nonexistent. Website experience for guests is horrible.
Issues are not addressed or fixed without an upcharge. Emails go unanswered by the team for weeks. I can’t get rid of Boostly fast enough. I’d recommend finding another provider. Huge mistake!

Quick response. Solved problem

I can’t recommend Mark and the Boostly team enough! They did an outstanding job helping build and design my website, and the process was smooth from start to finish. Their attention to detail, professionalism, and ability to truly understand my vision was remarkable. Not only did they create a beautiful, user-friendly site, but they also helped implement strategies that have elevated my business. If you’re looking for a team that knows the short-term rental space and delivers real results, Boostly is the way to go. Thanks again, Mark and the team, for all your hard work!

Where to start? I was a member of Boostly from 2020 until recently.
Initially it was a fabulous company, hosting really helpful Facebook groups, providing fantastic training and support and had a training academy for which it sold lifetime membership. Even hosted our website for £12.99 per month. Then came the changes. Lifetime was no longer lifetime. Web hosting (including support and some extras that not all of us wanted or used) increased to £97 per month, access to most of the facebook groups was removed and rejoining was declined even while still paying the £97. Now the £97 no longer includes the support that was previously promised.
Is there no depths to how far this company and its integrity can sink? you certainly wont get what you pay for here folks.
Definitely look elsewhere for a company you can trust.

I am writing this review in response to listening to a Boostly podcast issued on 14 October entitled "The Future of Direct Bookings". Which really ought to be the title of this podcast, as the founder used the distasteful "kill your darlings" expression twice. He has previously referred publicly to customers that have left as "churn" and continually shows disrespect for those that pay (very highly) for his company services.

One of the subjects of the podcast is identifying your target market.

It appears that 18 months before massive price rises to 97 a month (the company is so flippant that it's 97 US or Australian $ or UK £ - it really doesn't care), the founder had been told by his advisor that he needed to cut out the smaller players.

In the podcast many smaller players are branded "hobby hosts" yet I know many hospitality owners with a limited number of units who rely on their businesses as a main source of income. It's quite clear that Boostly only want big businesses on board that are looking to grow now.

Which is fine, but it's how that change of direction was implemented which is the issue as so many reviews show.

It also appears that the founder prevaricated for 18 months after being given advice he needed to cut out the smaller players. which he now regrets. YET in this time he continued to take on new clients that were not his target market.

This is business information that it is unwise to publicly disclose. So what I would say is do you trust this company?

Support is poor, I have suffered from that myself when the SSL of my one property website expired. Apparently it was an old group certificate. I don't care about that, the company should have had a system to ensure certificates did not expire without renewal.

Luckily I spotted my website down after someone tried to "book direct" after finding us on an OTA and couldn't find the information to book. So much for Boostly being an exponent of direct bookings!!!

To be fair I now think that the behaviour of Boostly and it's employees is doing the whole book direct movement a disservice.

There are ethics involved in hospitality, trust works both ways. Long term success is on a foundation of upholding values of honesty, integrity, fairness and respect. As hospitality owners we create the best and most positive guest experience by upholding these values.

The founder started as "one of us". In hospitality himself. We trusted him, but many trust him and his brand no longer.

The founder is truely the Gerald Ratner of the hospitality world with his unguarded comments about his business which should be kept private.

And it's nearly a year since the "Boostly Bash", we all thought the founder was a hero to organise such a great party, we travelled from literally all over the world as well as the UK to attend. He did say it was "once only" event. Hmmm, in retrospect it was like having a funeral wake before throwing your customers under a bus.

To be fair most ex-customers have moved on, now have better and more secure websites and lower hosting fees. But the Beastly taste remains.

The founder always said he built a community and then a business, if you destroy that community do you also destroy your business?

It remains to be seen and it's a sad finale for a once bright business that helped many so much, especially through Covid.