Didn't feel rushed at all. Lots of information given to help me choose the correct hearing aids and support once I'd chosen. Friendly staff. Just a shame management still haven't fixed the air con!... Voir plus
Établissement
Changer d'établissementBoots the Chemists Ltd, 56 High Street, TN24 8TB Ashford, England, GB
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Really personal service, explained everything perfectly. Didn’t feel rushed. Very happy to recommend to anyone who is thinking about getting help for hearing loss. Thank you 🤩
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understand... Voir plus
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
À propos de l'entreprise
- Magasin d'appareils auditifs
- aussi dans
- Audiologiste
- Service de réparation d'appareils auditifs
- Service pour les malentendants
Écrit par l'entreprise
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Coordonnées de contact
Boots the Chemists Ltd, 56 High Street, TN24 8TB, Ashford, England, Royaume-Uni
3,5
Moyen
15 avis
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Phonak hearing aids, not worth the very high cost
I purchased a year or two apart, two sets of Phonak hearing aids. I thought I’d lost the first pair 😰.Cost me £3000 a set. The audiologist that sold them to me told me that they included lifetime care and servicing. I’ve also been told, now ,to expect the product lifetime to be 5years……. . I had no idea that at £3000 a pair that they would last a shorter time than my watch, Tv, radio, iPhone, IPads and the variety of gadgets around me.
The persons in the call centre try not to address the commitment originally made to me and repeatedly fob me off.This started when I tried to get them serviced and the Boots Ashford audiologist started to tell me about costs and life expectancy of, of the aids.
I have not been that happy with them and certainly most unhappy with Boots customer care.
With regards to the automated response, I’ve been in contact every day for a week so they actually do know how to contact me!
13 août 2026
Avis spontané
Réponse de Boots Hearingcare - Ashford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
On time appointment
On time appointment, experienced audiologist and good demo & description of remedial hearing aids
20 juin 2026
Didn't feel rushed at all
Didn't feel rushed at all. Lots of information given to help me choose the correct hearing aids and support once I'd chosen.
Friendly staff.
Just a shame management still haven't fixed the air con! How staff and customers are expected to cope in those conditions is beyond me.
5 juin 2026
Very poor aftersales
Very quick to sell their expensive hearing aids and set date for checking if they ok ok only for them to cancel appointment the same day by email.
Product battery lasts only 6/7 hrs so tried to return product only to find the person in the department not working today (Thursday) and other staff told me to come back tomorrow. I live 25 miles away. So no one working in boots could credit me. It seems that boots hearing is a completely separate company working part time. Very disappointed ☹️ ☹️ ☹️
8 janvier 2026
Avis spontané
Réponse de Boots Hearingcare - Ashford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Hearing blues disappear
From booking my first appointment to finally choosing my hearing aids the service has been quick ,efficient and expert. Everything about my hearing loss was explained very carefully and understandably.
Brenda the audiologist is a very polite Knowledgeable health care professional.
I felt at ease , all my questions were answers to my full satisfaction. Good customer service and looking forward to getting my new hearing aids in two weeks time.
3 octobre 2024
Really personal service
Really personal service, explained everything perfectly.
Didn’t feel rushed.
Very happy to recommend to anyone who is thinking about getting help for hearing loss.
Thank you 🤩
16 juillet 2024
Great experience
It was a pleasure to be dealt with by a person who was so friendly and polite - almost like meeting an old friend- would definitely use her services again
15 mai 2024
Very supportive
Very supportive, knowledgeable and professional service! Brenda answered all the questions and as a good sales person sold the top hearing aid! Look forward to getting the hearing aid and having my hearing difficulties resolved.
16 décembre 2023
Very well explained test results and…
Very well explained test results and clear information on options.
21 avril 2023
The thoroughness of the appointment by…
The thoroughness of the appointment by a knowledgeable and caring operative.
11 avril 2023
Your audiologist Brenda Shrewsbury
Your audiologist Brenda Shrewsbury, she is absolutely brilliant. My ears were so waxed up but she managed to solve the problem and advise me on new hearing aids.
2 mars 2023
Overall a very professional service…
Overall a very professional service provided by a very experienced person with a wealth of knowledge very satisfied.
1 mars 2023
Brenda was very friendly
Brenda was very friendly, helpful and professional, I had no idea about hearing aids or what I needed, she explained my hearing loss and demonstrated what my hearing would be like with them
23 décembre 2022
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