Boots Hearingcare - Birmingham, Hagley Road Avis 

Amazing service by such an experienced team. Great parking and Selena is so knowledgeable. Mum was thrilled with her hearing aids. Thanks to the whole team and Selena.

Miriam was informative, engaging and overall lovely person

Was advised to come to boots hagley road as they had a wider range of designer frames. Walked in, there were two members of staff talking amongst eachother at the main desk they did not even greet us.
Most of the designer frames were locked and required staff to open it however no one approached us, though we were browsing for 10minutes
The shop was quiet with 1 customer including us, disgusting customer service. Won't be returning there again.

A very good experience from beginning to end. Great support from Mariam from testing to fitting and ensuring that my new ‘ears’ are doing their job. So far I am very pleased and able to hear better than I have for years especially in crowded rooms where I found background noise almost intolerable. I have another appointment next week to ensure that I’m not experiencing any problems so I feel this continuing support from Mariam is very valuable.

Excellent explanation and guidance from Audiologist

Everything clearly explained and a sense that Saima wanted to get it right

My experience was made great because of the time spent by Ayan in listening to my specific needs in order to give me the hopefully the best possible solution. She listened and observed very well and I felt comfortable giving her information.

Staff explained everything to me carefully. I was very satisfied with his care. I will go there again for other service(s).

We visited the Hagley Road Birmingham branch this afternoon and were very pleased with the professional service we received. Haider was our audiologist. He explained everything clearly and took time to understand the nature of my husband’s difficulties. He was not ‘pushy’ with regarding to choosing a hearing aid but explained all the options and gave us clear information which enabled us to make our choice.
I would recommend Haider as someone who is professional and efficient whilst still being friendly and pleasant. Many thanks

I met with Saleena. A very informative lady from start to finish of my hearing test.

Arrived 7 minutes late due to traffic!! The woman said she has to arrange appointment as an other appointment was due at 4 ! She was rude hence I e booked to go somewhere different other than boots on hagley road , won’t be using boots at all ….

Miriam at Hagley Road Birmingham was brilliant. Phonak roger on connection with my hearing aids not working. Last minute appointment on Christmas Eve sorted it. Thank you so much Miriam. You helped me have a better Christmas than I had expected. Gold star for you.

Lovely friendly and knowledgeable audiologist. She made the whole process straightforward, good value and interest free purchase option.

Very quick to book in and take my money however cancelled appointment just over an hour before due so waste of a day off then when I tried to book another appointment was told soonest was in 4-5 weeks time and then later as no apps on my days off and don’t work Saturdays. Kept offering days I said I was unavailable so got the impression he wasn’t listening to me and didn’t really care. Very disappointed in a company who I have always associated good service with before.

Cancelled at 7.30 on morning of my collection and final testing . Away for 3 weeks now and no hearing aid .

The audiologist was friendly and seemed knowledgeable, but my overall experience was disappointing to say the least! I was only offered Phonak hearing aids, at a price of £3500, with a 15% discount! The TV box I was told was “thrown in” with these aids, was charged at a price of over £1200, before discount. The hearing aids that I had put in my ears to try out were the cheapest in the range, not the same as I was going to buy. I was told they were unsuitable for me and weren’t very good! Having paid the deposit, I checked them out when I arrived home to find that Phonak aids have 66% 1 star reviews on Trustpilot and that they are owned by the parent company who own the majority shares in Boots Hearing Centres! This is not independent! I cancelled them and have found a truly independent audiologist with over 35 years of experience.

Got my phonak hearing aids a couple of months ago, from
boots on the Hagley road. Initially there were some problems with feedback because of a problem with the shape of my ear canals,
However, with Mariam's help, and new moulds the problem will hopefully now be resolved. A word on Mariam.This girl is exceptional, I cannot express in words how good she is. Give her a big raise now, everyone seems to want a piece of her.Thanks Mariam.

My experience with your audiologist, Miriam, was great and I found her very sympathetic and helpful. It is good to know that there are several more appointments with her to help with any questions or problems I may have with my hearing aid. It is a completely new situation for me and I am sure that I will find good guidance and help for the future.