Boots Hearingcare - Brighton Avis 

Our audiologist in Brighton Georgina Rykalska was excellent. She listened carefully about the problems experienced with the hearing aids; they were sent away under warranty for repair, and she gave us detailed and helpful advice about their care; managing hearing aids in restaurants etc. This advice compared very favourably with previous meetings with another colleague. She has arranged a review for us, and we very much hope to be able to rely on her advice in the future.

Unfortunately I can't remember her name but the member of your team who took me through the various elements of the hearing test was friendly, efficient, knowledgeable, and made the whole experience quite enjoyable.

I came away fully satisfied after my appointment with Susan 'the audiologists` in Boots North Street Brighton.

My faulty phonak aids where quickly delt with, and was very reassuring with my hearing problem.
Thank you Susan.
William Bull

My experience of Boots Hearing care is very positive. I was seen by Michele Maiberger, the audiologist.
I found I was at ease with her friendly & professional manner. I was given all the relavent hearing tests with a follow up report relating to the tests. I was advised very well on the options available to me with the costs. At no time did i feel pressured or obliged to purchase. I could not ask for a more pleasant audiologist. Thankyou. J Kirk

Confidence in your specialist and of course Boots

The appointment time was kept and the approach was professional.

I purchased hearing aids on 24 June in Boots Farnham costing nearly £3K. They did not work for me. I was unable to return them within the trial period as my appointment was cancelled BY BOOTS Farnham (not me!) due to Covid in store. We moved to Brighton area shortly afterwards. I took matter up with Boots in Brighton, but they were unable to offer me an appointment within the trial period. Nevertheless I I took the first appointment they had in the hope the hearing aids (phone-ak) could be improved. The store made some adjustments. It did not help. I subsequently went back for more adjustments, as they would not agree a refund. I kept getting fobbed off with "something more they wanted to try" The Audiologist said herself many months ago there was nothing more Boots could do. She says it's a matter for Head Office. I have since returned to store at least 6 times, they always say "we have to try something else before we agree a refund". They have TWICE sent them back to manufacturers. I carry on asking for a refund so that I can try elsewhere, I am always refused. I have spoken to numerous different people both in Store and at Head Office and their notes should confirm all this. Each time I have to repeat the same story and ask for refund, to no avail. Still get fobbed me off with 'something else they want to try'. I am elderly, a carer for disabled daughter , travelling to and fro from Boots (4 miles away) time wasting and difficult, very stressful awful experience and without refund cannot try elsewhere. It has been a year now, my health and that of my daughter has suffered a greatly because of this, and the continual added stress had even meant stay a hospital. I want and am owed a refund at the very least.
Update 11/6/23.
Received 2 page letter from Boots Hearing Care, all totally irrelevant, telling me things I have been told all year, which do not help. The point is I WAS UNABLE TO RETURN EARPHONE WITHIN TRIAL PERIOD THEY BOOTS THEMSELVES CANCELLED THE APPOINTMENT, DUE TO COVID. IT WAS BOOTS FAULT NOT MINE THAT THEY COULD NOT BE RETURNED WITHIN TRIAL PERIOD. I therefore am entitled to a refund ....

I was very impressed by the Hearing Care staff who were very efficient and helpful during the tests. Explaining in detail the results and discussing follow up options.

Very understanding, comfortable and patience

Member of staff was friendly and explained about aids.She made it a more comfortable experience.

Helpful, knowledgeable and communicative assistant; impressive an convincing hearing test with crystal-clear, insightful interpretation; refreshing absence of conventional sales pressure.