Boots Hearingcare - Chelmsford (World Of Hearing) Avis 

The hearing test was carried out well and the different hearing aids were explained. I felt that I would have liked a bit more info on the aid that I chose, I was left to read the paperwork at home.
Unfortunately the Boots examiner yawned twice during the appointment. Not very professional.

Neill who saw me was very helpful & very kind & explained all about my hearing aid -how to put it in my ears & how often I need to wear it & much more!

Sunday morning I had an issue when one of my hearing aids wouldn't switch on. Having goen through all the things I could do at home I rang and amazingly they are open on Sundays - brilliant. Ben asked if I could bring the hearing aid to the store inChelmsford that morning and he'd see what he could do. At the store Ben was extremely helpful and discovered one part of my hearing aid needed replacing which he did. He was very thorough and professional. I cannot praise Ben and all the staff highly enough - they are always extremely helpful and polite. It is very frustrating not to be able to hear clearly and so I was greatly relieved to have my usual level of hearing restored. I'd highly recommend Boots World of Hearing in Chelmsford.

I visited the store on 23rd of November 2025 to have a hearing check. The young lady who did the check and discussed my hearing with me was extremely professional, helpful and knowledgeable - I couldn't have had a better experience! Thoroughly recommend this branch in Chelmsford Essex to anyone needing a test and well informed advice.

Exceptional service yet again today from very professional staff with a high customer service focus.
Issues resolved effectively without fuss. Cannot speak highly enough about the staff and their knowledge and expertise.

As far as I am concerned they have tried to be helpful but It is up to me to get the right fitting to each ear. I have found out that one ear hole is narrower than the other. I have sometimes found that the changeover times can be quite challenging.

Very informative Friendly and didn’t rush appointment
Paid attention to detail
Thanks to Neil in Chelmsford

No professionalism at all. Made an appoitment for a Saturday that was cancelled without telling me until I arrived. Booked another appointment for the following Saturday only to be e-mailed days later to say that had been cancelled as well. No explanation, no alternative appointment offered, just an e-mail asking me to contact them again.

24/5/25 Addition.
Thanks Boots for the confirmation of my appointment for the 19th of May. (which you cancelled) I received it this morning in the post.
Need I say more. 😆

Excellent service . Staff very knowledgeable and helpful explaining all the options .

Having sensed a slight reduction in the quality of the sound from my left hearing aid over the past few days, I called in unannounced while passing.
Fortunately, they were able to give me an appointment later in the day and after ten minutes of Jonathan working his magic everything was crystal clear again.
I could not have asked for better service.

It was fully informative, very reassuring.

Knowledgeable and friendly expert. Explained everything well.

The hearing aids have been easy to use and comfortable.

Professional, helpful & friendly audiologist. Johnathan took time to explain things. Very impressed with the service I have received so far.

The staff were excellent, very professional and took the time to explain everything that was involved. First class service which I would highly recommend.

Extremely helpful staff with extensive knowledge.

Excellent service and amazing results.

The actual appointment was amazing and life-transforming for my elderly mother-in-law. 10 stars to the audiology team who were welcoming, helpful, and professional.
The booking process was dreadfull, no stars to your website/website design
- There is no method of moving or cancelling appointments that have been booked on-line other than making a call (doh, it's an online system, right?)
- the booking process makes no attempt to triage appointments so we ended up with a simple hearing test where a longer appointment was needed - rather obvious to you given her age, but not obvious to me as the user of your system
- in fact the system says to allow 45 minutes for the appointment, which have me the impression that it was - err - a 45 minute appointment and a full test - but on the audiologists system it was booked as a 10 minute appointment. Very disappointing as it's quite a performance getting my 95 year old M-in-law to your shop.
- even though I eventually spoke to several of your colleagues over the phone, none of them asked me any obvious questions such as - does she already have a hearing aid - which would have helped you plan.
Dreadful design. Get your money back from whoever project managed this.

Jonathan was excellent. Patient & professsional in all respects.

Made appointment.traveled to Chelmsford,wasted time in Chelmsford until appointment time.only to be informed appointment was cancelled,we were not informed,new appointment made,this was also cancelled,a new appointment made.