Boots Hearingcare - Durham Avis 

The whole process was professional from start to finish. I was informed of the tyoe of hearing loss that I had and all of my options were explained clearly to me. This assisted me in deciding what type of hearing aid to purchase.

First class service, the gentleman I saw (John) was welcoming, professional, friendly and informative. Everything explained and choices outlined. Listened to my concerns and doubts and assisted me in resolving them as far as he could. Couldn't have had better service.

I do have to say though, I think the prices for hearing aids are extortionate, 4k for a decent level of hearing is a lot of money. I know with boots from what I have read it seems to be because they are part owned by the manufacturer.

I did also visit another supplier and the same aids were £900 cheaper. However with my blue light card at boots, I am only paying £250 more, which is a lot, but again John instilled me with confidence and I felt that long term I would get a better level of care and service with boots. A great employee you have there, I do hope you value people like him!

John took time and explained everything clearly very professionally

Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No further advice or help, despite me asking to try in ear aids at the previous appointment. I felt as though he could not get rid of me quick enough.
Is this your normal level of service?

No nonsense friendly expert advice

Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.

Service was first class y fortunately the task of having to climb a flight of stairs not really easy access for me

John was so nice and patient which put me at ease as I get quite nervous owing to my hearing loss so it made a good experience

I got this reply from Boots about my last review "Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to " unable to put your email address in" and a member of our team will get back to you."

Unfortunately I got the above reply on 21 March( 12 days ago) . I have sent my details as requested and Ive had nothing since, so Ive had to drop the review down to one star.

very professional, really informative.

He explained the decline of my hearing after doing test and advised that hearing aids would be required
It was explained to me very clearly how the hearing aids work and what my options were.

The experience was good and the audiologist was helpful and explained thing simply and put us at ease

Thorough and informative.

Easy to get a hearing audiologist was very efficient explain everything I needed to know.

I found John to be very knowledgeable and professional.

Felt very much at ease. Explained things clearly. Wasn't at all pushy.

I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid which is suitable for my needs
I am very happy thank you Phil

Everything was covered in detail, the screens where easy to understand and I was impressed by the experience.

Excellent service.
Boots audiologist explained everything to me and showed me how everything would sound in future using the recommended hearing aids
Looking forward to getting them fitted next week