Boots Hearingcare - Harrogate Avis 

The main driver for the audiology service at Boots Harrogate is to sell hearing aids. The facilities are, in direct comparison to the NHS very limited and fall far short of the NHS. IMHO if you are concerned about your hearing do not use this company.

Boots Hearing Care Harrogate.
Audiologist Maryam Khan was very pleasant, patient and helpful, answering all our queries clearly.

Young lady that did my hearing test was pleasant and efficient. She took time to explain clearly the differences in the hearing aids.

I booked an appointment for a free hearing test in early October in Harrogate. The lady who saw me said my left ear had too much wax in it,fair enough, £6.50 later I had an olive oil spray and an appointment for the following week
I used the oil for a week(a few sprays everyday and don't put cotton wool in your ear where the instructions she gave me)went back the wax was not soft enough so another £5.50 on a bicarb spray(use this 4 days the oil 3 days then go back a week later.
I arrive for my appointment she looks in my ear sets up the equipment to remove the wax and she says to me "you do know it's £60 for this?" No I didn't! At no point in all my visits previously was this mentioned,I felt I had no choice but to go ahead so I did BIG MISTAKE!
she only removed some of it and it felt like she had pushed the remaining plug further into my ear.
As a consequence I had a very painful left ear for a week and a half and my tinnitus was much worse.
Why a week and a half you ask? Fortunately I work at the local hospital and a colleague suggested a visit to the ENT department. The doctor told me to flood my ear with normal olive oil and to jeep it in with cotton wool,something the boots "proffesional" told me not too
After 5 days I went back and they removed my wax quickly and painlessly.
I have told boots about my experience via email but they have never replied to me so I am £72 light paying for a service they never carried out.
My advice to anyone is to avoid these incompetent charlatans and go to specsavers or your local doctors,appalling customer service
17/11/23
I have had no contact from boots ever since they replied to my review
Says it all doesn't it

The People. In the end it always about the people and your Audiologists were super. Very knowledgeable, kind and caring.

The Audiologist new exactly what she was doing, and convinced me to replace my hearing aids for all the right reasons. Her name was Maryam.

The testing was handled really well with clear explanation of what the results meant. From there the options available were explained with any questions answered clearly.
Overall a good experience.

The excellent service and pleasant staff.

I was dealt with very promptly & found M/s Khan efficient & knowledgeable.
1/3/2023

The care and attention to detail given by your staff especially Joanne at Harrogate. It is too earlier to offer a view on the product after only 3 days.

Professional and thorough especially Jo who fitted my hearing aid
Jo provided a service second none
I would recommend her to anyone

The care given by the staff was exemplary - it was friendly, appropriately explained and professionally efficient. I would strongly recommend the service to others.