Friendly approachable staff. Audiologist was fantastic he explained everything to me which helped with my choice.
Établissement
Changer d'établissementBoots, 27 Eden Walk, HP11 2AU High Wycombe, England, GB
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Lisez les avis des autres
David was very friendly and professional he explained very clearly all I needed to know about my hearing aids! Couldn't be happier with them everything is so much clearer and sharper very pleased! I c... Voir plus
The waiting area is very badly managed. Needs some one there to check people in for appointments. Waited several mins and then went and sat down. A young man eventually came and told him I had... Voir plus
David was kind, efficient and patient. He explained everything that was happening and used layman's terms rather than specialist jargon. His manner was calm and reassuring. We felt safe and relaxed in... Voir plus
À propos de l'entreprise
- Magasin d'appareils auditifs
- aussi dans
- Audiologiste
- Service de réparation d'appareils auditifs
- Service pour les malentendants
Écrit par l'entreprise
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Coordonnées de contact
Boots, 27 Eden Walk, HP11 2AU, High Wycombe, England, Royaume-Uni
4,7
Excellent
56 avis
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Attentive staff who gave me plenty of time and expertise.
Supportive staff who explained all aspects of the test. I was shown results and they were explained thoroughly. I felt that plenty of time was set aside for my appointment so I could ask any questions.
30 septembre 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Appalling Customer Service
On three occasions I have booked a hearing test at Boots in High Wycombe and on each occasion I have received notification on the morning of each appointment they had to cancel my appointment due to not having an audiologist available. The store must know when their audiologists are available. What's the point of having a booking system if you do not have anyone there to undertake the hearing tests. I have never had such appalling customer service and certainly will NEVER make a further appointment with Boots hearing care.
11 septembre 2023
Avis spontané
Réponse de Boots Hearingcare - High Wycombe
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very helpful and made me feel relaxed…
Very helpful and made me feel relaxed and comfortable
29 août 2023
David was very thorough and made me feel at ease.me…
David was very thorough and made me feel at ease.
25 août 2023
Really efficient technician who dealt…
Really efficient technician who dealt with all concerns in a direct friendly manner and explained procedures fully and kindly.
5 mai 2023
Cannot praise the services of Charlie -
Cannot praise the services of Charlie -
and David enough! They were so kind to my mum and the appointment was so easy, informative, very helpful! They both explained each process and really put my mum at ease which is not always easy! They were both very patient, mum ordered hearing aids which we collect on the 17th May. Thank you to them both
26 avril 2023
Great experience
Great experience. Impressed with new technology. David did well by explaining my ear examination results into layman’s terms.
18 avril 2023
David was excellent and made the…
David was excellent and made the process as comfortable as possible for my mother.
25 mars 2023
Informative consultations with friendly…
Informative consultations with friendly but very professional service
17 janvier 2023
I understood everything I was told
I understood everything I was told , very knowledgable staff. Basically I trust them and have no qualms at all
11 janvier 2023
Reception Area is very poor
The waiting area is very badly managed.
Needs some one there to check people in for appointments.
Waited several mins and then went and sat down.
A young man eventually came and told him I had a Hearing Test. There was no polite greeting just met with a blank look and just nodded. After waiting nearly 15 mins I was called in for my appointment.
I have to say Charley and David were so kind and helpful and explained everything I needed to know.
Talking to other people they too thought the reception area was dreadful. One couple said they wished they had gone to Spec Savers.
e
1 décembre 2022
My hearing examination was highly…
My hearing examination was highly professional, and I learned about my hearing problem. and how to resolve it.
1 décembre 2022
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