I visited Kingston upon Thames Boots hearing centre today with one hearing aid which wouldn’t charge and seemed dead. After ten minutes I was out of the store with the item repaired and fully workin... Voir plus
Établissement
Changer d'établissementBoots, 42 Union Street, KT1 1RP Kingston, England, GB
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Lisez les avis des autres
The audiologist was kind, gentle and efficient. I did end up choosing the most expensive hearing aids that Boots offer so I suppose she was also a great salesperson! I'm happy though, and look forward... Voir plus
Useful appointment reminders. A customer help webpage with an 'online chat' which actually did the required business. (Very rare in my experience!) And most important of all, my first appointment wa... Voir plus
I had an appointment yesterday with the audiologist. I expected to need hearing aids. The audiologist I saw was professional, patient, gave good explanations. I walked around for 20 minutes with heari... Voir plus
À propos de l'entreprise
- Magasin d'appareils auditifs
- Audiologiste
- Service pour les malentendants
- Service de réparation d'appareils auditifs
Écrit par l'entreprise
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Coordonnées de contact
Boots, 42 Union Street, KT1 1RP, Kingston, England, Royaume-Uni
4,1
Bien
49 avis
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I visited Kingston upon Thames Boots…
I visited Kingston upon Thames Boots hearing centre today with one hearing aid which wouldn’t charge and seemed dead. After ten minutes I was out of the store with the item repaired and fully working.
Sahra was kind, helpful, efficient, friendly and reassuringly capable. She gave me useful advice, too.
Altogether it was a calm and easy experience.
5 mai 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Cancelled Appointments
For the third successive time over several months my hearing review appointment has been cancelled by Boots. The first two were cancelled at barely thirty minutes notice. I suppose they're improving by giving me five days notice! On no occasion have they given me a reason for the cancellation.
13 novembre 2025
Avis spontané
Réponse de Boots Hearingcare - Kingston upon Thames
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent experience due to excellent knowledgeable staff
I have visited Kingston branch 3 times now for hearing tests and support choosing a hearing aid.
Paris is extremely knowledgeable, professional and friendly.
I had regular texts to remind of my appointments.
1 mars 2025
Everything was very well and patiently…
Everything was very well and patiently explained to me
7 février 2025
Very professional and informative
Very professional and informative. I'm extremely pleased with my new hearing aids. Everything sounds much crisper and clearer.
10 janvier 2025
Initial appointment with audiologist
My audiologist was extremely professional. On leaving my appointment I felt confident my life would be better, as lose hearing has such an impact on life.
Thank you
14 décembre 2024
The audiologist was kind and knowledgeable.
The audiologist was kind, gentle and efficient. I did end up choosing the most expensive hearing aids that Boots offer so I suppose she was also a great salesperson! I'm happy though, and look forward to the next appointment to collect the aids and learn how to use them.
18 décembre 2024
I had a deeply frustrating experience…
I had an incredibly frustrating experience with Kingston Boots pharmacy regarding a prescribed medication. After waiting for over a week, I was informed by a staff member that the delay was entirely due to my GP’s late approval. To convince me, they even showed me their system, which displayed an ambiguous date that they claimed was proof of the GP’s delay.
Feeling unsettled, I called my GP directly from the pharmacy and discovered that my prescription had actually been approved on the very same day I requested it. When I shared this with the Boots staff member, they failed to apologise for the false claim. Shockingly, instead of addressing their mistake, they tried to pressure me into signing for a prescription I had explicitly refused to collect. Imagine being asked to sign as if I had taken the medication when I had clearly not!
This experience was both alarming and disappointing, and it has seriously undermined my trust in Boots as a reliable pharmacy.
14 octobre 2024
Avis spontané
Réponse de Boots Hearingcare - Kingston upon Thames
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
More good than bad
Pro: Young lady dealing with me was nice, calm and helpful. Prices seem reasonable.
Con: I went to quite an effort to attend the appointment, then it got rescheduled (pushed back by some 3 weeks)
Haven't got my hearing aid yet, so this review may change.
20 octobre 2024
Hearing test
Appointment to time and was well handled involving further testing followed by explanation of results and option of aids explained well. Good experience
18 octobre 2024
Treated with care and consideration
Treated with care and consideration. Not pushy towards making a purchase. Helpful feedback. Informative.
15 octobre 2024
The audiologist was extremely helpful
The audiologist was extremely helpful. She listened attentively and I didn’t feel rushed at all.
20 juillet 2024
Excellent service and very details…
Excellent service and very detailed hearing test. I cried when I tried on their hearing aids and could hear normally. Hearing aids were the best on the market
19 juin 2024
The audiologist was kind did not rush…
The audiologist was kind did not rush me , as these hearing aids are different to the ones I was using .
22 mai 2024
Very helpful
Very helpful, thorough and comprehensive. A pleasure and highly recommended! Gave useful advice & help.
24 avril 2024
Good experience
I had an appointment yesterday with the audiologist. I expected to need hearing aids. The audiologist I saw was professional, patient, gave good explanations. I walked around for 20 minutes with hearing aids in. We then had a chat. We both agreed that I should wait a year and then be reassessed. There was no pressure. Very good experience.
22 avril 2024
Avis spontané
The audiologist was just lovely
The audiologist was just lovely. She was very patient, reassuring and explained everything clearly. There was no hard sell.
12 avril 2024
Efficient
Efficient, helpful treatment at diagnostic stage, but rather a long wait for aids to be fitted (2 weeks)
30 mars 2024
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