Boots Hearingcare - Leeds, The Springs Avis 

From the first conciliation Isha explained in detail the process, the testing was more than any other audiology had given me, once completed the discussion and decision on which aid would suit my purpose was explained and not over sold for my needs my first day of useing them and so far much better than my NHS one’s hopefully my follow ups will be the same. 10/10

The audiolologist explained everything clearly and the examination was thorough and explained every step of the way. I felt comfortable with my appointment.

Very good service from Chris at the springs Leeds

Friendly reception; full explanations given in an efficient and understandable manner

Chris was amazing, made me feel comfortable made me feelwell informed. Had all the answers would highly recommend this was at the boots in the springs Leeds. Big thank you from a happy customer.

Excellent service. Answered all my questions about my hearing impairment.

Attentive and responded to my needs.

Excellent customer service
No pressure at all
Very knowledgeable
Very friendly

Flagship Boots store at the Springs 9.00am opening. Walked in straight to the prescription area for some eye ointment. Couldn't be administered Ointment by the trainee clerk because of no Pharmacist on site. Que begins to develop after being advised that Pharmacist will arrive shortly due to full time pharmacist on holiday. Stand in Pharmacist casually strolls in after 9.15. Has a fiddle around and then begins to attend to customers - no apology for the wait. Perhaps some jovial chit chat to ease the frustration of the wait - no. I asked to see a manager to pass on my frustrations. Just a casual apology and away Katherine went. What appalls me is the standards- a key worker you would think would be told to be on site before opening. Prescriptions need organizing and other staff members left to answer frustrating questions because the need of authorization from a Pharmacist. We are discussing a very busy Chemist, one of the busiest in Leeds. Having worked in retails for 20 years i found the staff lackadaisical without a care for standards. More importantly staff not present for opening time which is a must for a Key worker.

Very knowledgeable , confident treatment from Angela

Receptionist did ok. Payment system atrocious. Sill waiting for apology and maybe compensation for major disruption

Informative, efficient, friendly members of staff.

Fantastic put me at ease very professional

My Audiologist Nisha was extremely helpful, professional & knowledgeable. She explained everything in terms I understood. She involved my husband in the decision making. She made it less stressful to choose from the many choices of hearing aids to suit my needs.

Fabulous patient staff

Excellent care from the audiologist, who was friendly, very knowledgeable and professional throughout the extensive hearing tests.

My hearing aid fitting appointment was carried out very professionally, with plenty of information and demonstration of new model.

When I booked with boots I’d already had a hearing test elsewhere but wasn’t happy with the hearing aids , I can honestly say my experience with boots was far in front of the previous one , I would definitely recommend boots to anyone wanting a test as it was so thorough & the guy was so helpful in every aspect, so we’ll done Boots & thank you Yusuf Ahmed you are so professional in what you do..