Boots Hearingcare - Wimbledon Avis 34

From start to finish I was treated with respect. The initial hearing test showed that I needed to come back for a more in depth check, which was arranged straight away.
After check it was explained that I would benefit from hearing aids. After discussion of the various benefits of different models I made my choice. The order was placed there and then and my hearing aids have been given to me today. I was also given detailed advice on their use. Many thanks to Laura at Boots Hearingcare Wimbledon.

Joel was prompt and friendly, he diagnosed and corrected the problem with my fathers hearing aid very quickly.
Excellent service

I would like to share some feedback following a visit to your Wimbledon store yesterday.

I was shopping with my dog. I usually carry her, but on this occasion I was unable to do so as I was holding items I intended to purchase. While I was queuing to pay, a member of staff approached me and asked whether my dog was a guide dog. I apologised and explained that, as I couldn’t carry her at that moment, I would complete my payment and leave immediately.

This experience reminded me of another incident a few months ago in the same store. While shopping, the customer in front of me stole deodorant and left without paying. I specifically looked for a member of staff to report this, and I was also with my dog at that time.

I understand and respect your policy regarding dogs in store. However, I feel it is worth pointing out that dogs do not steal — people do. Small dogs certainly do not steal, and responsible dog owners who come to Wimbledon for a walk and then shop locally are not the issue.

I hope this feedback encourages a review of how the policy is applied, and that more focus can be placed on preventing theft rather than turning away customers who intend to pay.

Not enough eye contact or explanation of treatment.

Very kind service by all staff

Boots always changes my appointments and this time they did not send me what I ordered but something else I cannot use, and haven’t responded to my complaint.

Received care and attention that I needed

Nice environment, pleasant and knowledgeable staff, and no pressure when deciding the product I wanted.

I booked the 1st available appointment over a month ago at Boots Wimbledon for a wax removal. Three days prior to the date it got cancelled by email. There was a sorry but no explanation as to why. Next I got a text message with a link to reschedule. The link did not work. Next I made a phone call(to be fair=answered promptly). I was told that no one knows why the cancellation but they can offer me a new appointment in another month. Absolutely ridiculous service or should I say no service at all!

Really lovely service. Staff were all very friendly and helpful. Test was quick and painless. Building work going on outside for the initial test but could not hear the noise in the clinic and the booth was also soundproofed. The audiologist was very informative and took time to ensure I fully understood everything

The technology and the ability of the technician to explain how it all worked

I was persuaded to buy expensive hearing aids which have never made any appreciable difference to my hearing!
One of them recently stopped working at all and three days after having it returned with no information as to what had been done it has stopped working again. I cannot speak to anyone today as you are closed!

I have since visited Wimbledon branch and was able to explain the problem to a very helpful lady who sorted out the current problem in a couple of minutes. The device is now working.

28/09/24

Your company is awful I have spent £2,800 on new hearing aids I had an appointment on the 5th of July for impressions was told next appointment 22nd July to have fitting that got cancelled, got told appointment will be 29th just to be informed again you’ve cancelled that you have taken my money you have my hearing aids and I need them you just do t care . Weeks and weeks go by you keep canciif you are not able to fulfill your role I’m sure another comywill appreciate the vast amount of money

I went to boots to check my hearing I was told I needed a hearing aid which we ordered. We had an appointment to have them fitted then both follow up appointments were cancelled. So now the three week follow up will be a six week follow up not happy about this

Fitting was done well. Too early to comment on new hearing aids only had them one day so still getting used to them.

Very professional and friendly staff. I was given very clear explanations for each step involved in making choice of a hearing aid. Would highly recommend.

Extraordinarily thorough examination. Even moulds made of my ears to make sure that the hearing aid fits perfectly. I am so impressed! Mrs M P

Hello, I received very correct and precise advice from your audiologist, Saima sheikh, and a hearing prescription designed for me without her advice and my hearing tests I would not have known how my hearing loss is affecting me. Thankyou Anjum Malik.