Brayleys Cars - Brayley Honda Romford Avis 

The staff are very good and honest about your vehicle, I was disappointed that Brayleys no longer give your car a quick clean after MOT and service anymore, something so small went along way with customer care now it’s been taken away it felt like an ordinary garage. My Civic had a health check which showed a small leak at rear of suspension, the car is not that old to have something like this, however I was extremely grateful for there honesty.

Fantastic experience buying a Honda NC750X from Brayleys, Jason being one of the easiest salespeople I've ever dealt with. Quick and responsive over emails, agreed a reasonable trade in price on the bike and offered a good deal on the new bike. Adding accessories for fitment prior to collection was easy. Finally, they even worked to book in the running in service on fairly short notice for a trip planned not long after I acquired the bike. Top notch experience and no reason to suspect this won't continue in future.

Quick
Very friendly
I am Going to them for 15+ years for services
They know what customer service is

This is a 1 star review for Brayley but 5 for Peter. I booked an MOT for my bike with Peter at the beginning of June for 4th August as I knew it ran out on the 2nd August but I was away with my bike on a trailer behind my motorhome in Europe for 5 weeks returning to the UK on 3rd August, meaning I could not MOT it early unless I wanted to lose the anniversary. As the bike was on a trailer after the MOT ran out, it was not an issue as I had one booked for my first full day back in the UK. A week before my MOT I receive a very apologetic email from Peter to say they had to cancel my MOT as the tester had taken a week off at short notice. The earliest Peter could fit me in when I wasn't at work was now the 11th. So now I have no bike for a week. I cannot believe that a Honda main dealer has only 1 tester meaning they cannot cover leave. Peter has always tested my bike in the past so I am unsure why he was not able to do it. Not happy with this service so I will probably look elsewhere for an MOT now.

Explained all service.

Absolutely shocking the way I was treated at the Honda Enfield
No respect to the customer and no professional support or technical knowledge whatsoever
Very disappointed official complaint has been sent

It was my first visit , but I must say it was very pleasant the young lady that booked my bike in for an MOT was very polite and professional i felt at ease as soon as she asked me to take a seat. Then I was told to help myself to coffee or tea. Then when the mechanic brought my keys back he was such a lovely gent and complement how clean my bike was ,we had a little chat about bikes etc. It was a pleasure to vist and I will be bringing my second bike here too thank you .

My Mazda CX30 was serviced at Brayleys in Grays, Essex. Reasonable availability of parking which was a good start. The service reception was pleasant and the car was ready in 90 minutes while I had a coffee in the customer waiting area. The coffee wasn’t brilliant but hey, you can’t have everything!

I recently purchased an approved used Honda Civic, and the entire experience was fantastic. My sales executive, Demetrios, was absolutely brilliant from start to finish. Even though I was buying the car from 140 miles away, he made the remote sale and delivery process completely seamless and kept me fully updated.

I also have to give a massive thank you to the delivery driver! He had an incredibly long journey up to the Midlands on a boiling hot day and still delivered the car with a smile. The handover at my home address was totally stress-free, and he was absolutely brilliant before having to drive my part-exchange all the way back.
Exceptional customer service from the whole team.
I highly recommend them!

Experienced staff. Helpful staff. Knowledgeable staff

Was made to feel welcomed and had a very pleasant talk with Jason. He made the whole experience effortlessly and answered all questions with ease and so knowledgeable. Even when it comes to pick up day we was early by a little bit and the bike was still already and prepared to go. We had a coffee and a quick chat while the paperwork was all being finished, we would happily go back in the future.

No welcome smile, advised that cars are no longer cleaned after servicing; this is disappointing.

Was expecting a call to discuss what was needed (if anything) but only received a short video with some mumbled recommendations.

Hire car was fine but still adds to the cost.

Seems it’s going to become a Hyundai and a Honda garage as the show room is being split.

Having bought many Honda cars from the site one didn’t feel like a valued customer.

Your Staff member Jamie was a star no question was to big or small alway happy to help went above and beyond to accommodate me to the best of his ability have been a customer for many years now thank you alot me and the kids are very happy with the new car

I have been a customer for 10 years with my current car and I appreciate the continuity of the staff over a long time, I am always glad to see the same trustworthy faces when coming into the shop. They are always helpful and polite.

My issues were resolved as expected and was kept informed throughout the process

Great buying experience, easy part ex. Many thanks to Jason for his help

All checks were done professionally. Staff very polite and helpful.

Been dealing with Andy Lobo for over 10 years always gives exelent service. Only downside is trying to get through to the Romford office almost impossible, when phone answered by another brance get interrigated as to why I want to speak to Andy most annoying.

I was very happy with the service provided by Lisa ans Andy service staff excellent staff a five star service thank you mike McCarthy

Made to feel welcome & the work to be done was explained to me.

However, this being said I was very disappointed that the car was not washed when I picked it up.