Brayleys Cars - Brayley Honda Romford Avis 

Been dealing with Andy Lobo for over 10 years always gives exelent service. Only downside is trying to get through to the Romford office almost impossible, when phone answered by another brance get interrigated as to why I want to speak to Andy most annoying.

I was very happy with the service provided by Lisa ans Andy service staff excellent staff a five star service thank you mike McCarthy

Made to feel welcome & the work to be done was explained to me.

However, this being said I was very disappointed that the car was not washed when I picked it up.

Prompt service with a very friendly member of staff, who explained every aspect of the work required.

My AC was fixed under warranty after initially being told it would be £1300

I picked my car few days ago.
So far I am pleased with the performance of the car. The entire process was fantastic. My salesperson, Demitri was incredibly helpful, answered all my questions, and I never felt pressured to make a decision. The only minor critique is that the middle of the passenger seat at the back is smaller than expected, but overall, I love the car

Service took a little longer than I was advised.
Disappointed that you no longer wash cars at the service .
I am told you plant a tree instead ! Where can I go and view this tree please.

Car service was done swiftly and efficiently. I cycled on the hottest day of the year and the young receptionist got me a cold water as it was very warm. Little touches…..

We bought a Honda HRV from Brayleys Romford on 2nd May which was a lovely car to look at and to drive . Had a few issues with the car at the start & Brayleys sorted out & provided a courtesy car whilst car was being repaired.
All thru our first contact with Brayleys from perusing cars to eventually buying one our sales advisor Reece Cooper was a credit to Brayleys . Helpful , informative & always on hand or the end of a phone to give us advice....really appreciated his help.

Purchased an approved used Honda Jazz May2026. The experience was excellent in every way. Saima was just a really lovely person to deal with. No hard sell. Jose the Manager went out of his way to find the perfect car for me. Highly recommend this team to anyone looking to purchase a Honda Car.
5 Gold stars for Saima.

As always, I had a good experience at Brayleys Romford. The salesman, Demetrios, was particularly helpful and knowledgeable. I would not hesitate to recommend him or Brayleys to anyone wanting to buy a Honda car.

Very welcome

Repairs were done quickly and all went without a hitch.

A great service! I was kept informed from start to finish of the process and what it entitled. It was a smooth and professional. I would definitely have my car serviced here again.

Exceptional service Andy Lobo, explained all that had been carried out with the service. No complaints whatsoever.

Great service as always . Thanks Brayleys !!

All good very satisfied very good staff .

I recently purchased my Honda Civic e:HEV from Brayley Honda Romford and the whole experience was handled very well from start to finish.

Jamie, the salesman I dealt with, stood out in particular. Everything was dealt with quickly and efficiently, with no chasing required on my side. He kept things moving, communicated clearly, and made what can sometimes be a drawn-out process feel straightforward and well organised.

Overall, a smooth, professional experience and a dealership I’d have no hesitation in recommending.

The sales rep Saima was absolute inexperienced and would run to the managers office Bob to ask anything and everything. Didn't have a clue or the knowledge.
Me and the wife was not offered coffee, tea or even a glass of water after driving for 3 hours to view the car. Constant pressure to take up a finance when I was paying £18000 cash. Again pressure to buy products such as paint repair, extended warranty etc..
She wouldn't call up and confirm with anything over the phone or email. apparently she and the manager Bob were under the impression that they were doing me a favour by selling the car to me.
I had to call and enquire about the MOT, delivery etc. Paid the money in full and then on the day of the delivery I was not told that someone would drive the car across rather than put it on a carrier for a fee which I had to pay against my Bmw. At this instance I was pissed and cancelled the deal.
Spoke to Bob and he agreed for a full refund. but before this Road tax was taken for the car so I am £200 down and no receipt provided and I don't have a clue how to get this money back as it was taken from my card from Dvla. what a mess.
My problems don't end here, Now they would not give me the £18000 back. constant phone calls and emails and everyone in the department started to avoid me or started getting amnesia. And the manager all of a sudden forgot about me and the staff didn't have a clue where my money was. In all this the sales rep Saima as usual disappeared into thin air.
Apparently there is know head office according to the receptionist and no accounts department. So basically know one knows where the money is even after I doing a Bank transfer.
Only after getting in touch with Honda Uk customer service and they intervening was my money refunded. on in on what a stress and shit experience. Please think twice I would say. I wouldn't shop here again. Thanks to Head office Honda Europe who made it happen and get my money back. or else my money was a goner.