Brayleys Cars - Brayley Hyundai St Albans Avis 

Very good experience. Felt welcomed and the repair was promptly dealt with.

Russell Conway-Tye was great with supporting our re-finance deal and getting our new car.

All went smoothly

Brilliant communication totally stress free Couldn't do enough to help thoroughly smooth process I dealt with John but I have to say all the staff were great Quality experience

Fantastic service from Brayley’s. Exceptional in every way. The Dunstable dealership could learn a lot from Brayley’s.

Was greeted by Leisa with a friendly smile. As I’d booked in on line I just had to hand over the keys. About an hour later I received a text message to say the car was ready for collection. All good, thanks!

Perfect customer service

Friendly staff very helpful made the whole process very easy

Very happy with the service here. It's always timely, they keep you informed, and I have never had a nasty surprise with the bill. It's why I wouldnt go anywhere else

The person taking my query was progressional and helpful at the stabamd site Sept 26 - nice one !

Good customer service and helpful staff

Car picked up on time, pleasant driver, service, MOT & clean done seamlessly. Status of progress available online, car returned early afternoon. No issues.

Car collected, serviced and MOT then delivered back all hassle free.

My Ioniq 5 was booked in for a recall software update, and the service was completed quickly and efficiently. The whole process was smooth and hassle-free.
Joe, the Service Supervisor, was polite, professional, and helpful as always. He's a real credit to your company and consistently provides excellent customer service.

Thank you for another great experience. ⭐⭐⭐⭐⭐

Pre-service reminders and administration was prompt and efficient. Joe on the service reception was really polite and helpful and the service was carried out swiftly.

We had a great experience purchasing our new car with Brayleys. Frank was extremely helpful throughout the process and we are very pleased with our new car.

Feedback on Brayleys Cars St Albans

This feedback is intended as a heads-up to customers considering servicing or repairs at Brayleys Cars in St Albans. It is based on my own experiences and a recent experience shared by a friend. My objective is not to seek a response from the dealership, but simply to encourage customers to review their service plans carefully and obtain a second opinion before authorising repairs or replacements.
Experience 1: Tyre Replacement Recommendation

A friend recently took her Hyundai Kona to Brayleys St Albans for a service. During the visit, she was advised that one of her tyres was damaged and needed replacing. According to her, the seriousness of the issue was strongly emphasised, to the point where she was told that if she were the advisor's wife, he would not allow her to drive the vehicle in that condition.

Fortunately, due to other commitments, she was unable to have the tyre replaced that day. Instead, she sought a second opinion from a local independent garage. The technician there examined the tyre and determined that it was a minor puncture that could be repaired safely and legally. The repair was completed quickly, and she has experienced no issues since.

The cost of the puncture repair was significantly lower than the price quoted for a replacement tyre. This experience reinforced the value of obtaining a second opinion before agreeing to potentially expensive work.

Experience 2: Battery Failure and Warranty Confusion

My second example is a personal experience.

I had a full service completed at Brayleys St Albans, and at the time no issues were identified with the vehicle. However, shortly afterwards, the standard 12-volt auxiliary battery failed.

I contacted the dealership and spoke with Michelle, who was extremely helpful. She advised me that the battery appeared to be covered under warranty and recommended that I visit Hyundai's service centre in Welwyn Garden City.

Because the battery issue was already affecting the vehicle's charging capability, I was concerned about driving the additional distance. Nevertheless, I followed the advice provided.

Upon arrival, I spoke to the technicians before switching the vehicle off. They advised that they could replace the battery immediately but quoted a charge of more than £100. When I explained that I had been informed the battery was under warranty, I was told that the warranty information was incorrect and that the battery replacement would need to be paid for by me.

Had I switched the vehicle off before speaking to the technicians, I may have been left with no practical option other than replacing the battery there and then. Instead, I left and visited a local garage, where the battery was replaced for £54.

My main concern was not simply the conflicting information regarding warranty coverage, but the fact that I had been advised to drive more than 15 miles with a battery issue and limited charging capability. The experience left me feeling frustrated and concerned about the advice I had been given.

Experience 3: Repeated MOT Charging Errors

My most recent experience occurred during my MOT appointment.

I booked the MOT in August and, based on previous experiences, specifically checked the cost beforehand. Initially, I was quoted a charge for the MOT. I explained that my service plan includes MOT cover and therefore there should be no additional charge. Following a review of the system, the charge was removed and an apology was provided.

Later, when the appointment was reconfirmed, I again received information indicating that I would be charged for the MOT. Once again, I had to explain that the MOT was included within my service plan.

Today, after the MOT was completed successfully, I was presented with an invoice for the MOT for a third time. I reminded the service advisor that the MOT was included within my plan. The explanation provided was that the information had not been noted correctly in my file.

While I appreciate that mistakes can happen, this issue occurred on three separate occasions. Given that staff have access to customer records and service-plan information, I would have expected these details to be verified before quotations and invoices were issued.

Based on these experiences, my advice to anyone visiting Brayleys St Albans would be:

Review your service plan carefully and understand exactly what is included.
Check any quotations against your service-plan benefits.
Do not be afraid to seek a second opinion before authorising repairs or replacements.
Ask questions if recommended work appears urgent or costly.

I am not looking for a response from the dealership. I simply hope that sharing these experiences helps other customers make informed decisions and avoid unnecessary expense.

very well organised
Liesa was very good and organised
i chated with Frank about a future purchase of a santa fe