Brayleys Cars - Brayley Hyundai St Albans Avis 

Very helpful service department, courteous and polite. A pleasure to visit.

Service dealt with efficiently and speedily

Two years ago, after being heavily dissatisfied with another different Hyundai dealership, I decided to give Brayleys (in their former location in St Albans city centre) a try to serve my car. Their service exceeded so much my expectations that I could but not leave an excellent review expressing my deep satisfaction. Two years after that experience, and now in their new location, I find myself not being able to match that initial exhilarating impression anymore.
Already last year, when I took my car for service and MOT, upon arrival there was chaos about where to leave the car parked but I tried not to be too critical about it because they had just moved into this new location. This year the real problem was Customer Service - truly questionable, not to say unacceptable.
Main problems I found:
1. Same chaos about where to leave the vehicle for service, no indications of any kind and no one to help.
2. Appalling customer service standards, especially when I went in to ask where best to park my car. No greetings, no acknowledgement, apart from a woman with reddish hair seating at one of the service desks, telling me while looking down at some documents to wait. She never actually helped me in the end.
3. I had to wait long hours to get the car back, only to be told that there is an option at the time of booking where customers can specify that they'll be waiting so that their vehicle will be given priority. Why no one asked me that when I phoned up to make my booking?
4. When I was sent a link to start my check-in the day before, I selected to have new wipers installed. I thought the price was fairly reasonable, but as far as I remember, there was no information saying that the price excluded VAT. At the time of collecting my keys and paying for this add-on, not only the woman with reddish hair did not read out to me the amount to be paid, but it was only afterwards that I realised that they had charged almost £9 of VAT on top of the price shown originally. Totally dishonest!
To the people at the top of this business, do not keep sleeping under the laurels, whatever reputation you had before is being flushed away by your very poor service and lack of care. I'll have to think twice before booking my service with you again next year.

All communication was timely and helpful. Being able to check in online prior to drop off was very useful. Having the ability to track progress helped plan my day.

The service i got was second to none.
The professional approach by the reception/service staff/customer service, made me feel valued and confident that my car was on good hands

Excellent customer service, friendly and helpful

I've come here for a few years now and the Standards are exceptional, very friendly and helpful staff. I was also impressed by the the lady at the service desk who was very polite and very helpful, I will continue to have my car serviced here

My car was booked in for a routine service at Brayley Hyundai St Albans. Service reception opened promptly at 8 a.m. and vehicle was checked in by friendly staff. I was informed my vehicle would be ready for collection by 5 p.m. Later in the day I returned to the dealership and decided to wait for more information. There is a Job status screen showing the status of the process of each vehicle booked in to the dealership that day, this was very helpful to view and I was able to wait patiently. I received a text message whilst waiting at the dealership around 4 .p.m. informing me that my vehicle was ready for collection. The Service receptionist, Liesa, went through documentation when I collected the vehicle and walked me to where my vehicle was parked at handover. When I booked the vehicle in, I was informed that the vehicle would NOT be washed/valeted and that a tree would be planted instead. This is totally acceptable. Good work Brayley Hyundai. It would be very rewarding for customers to see statistics on display at the dealership of how GREEN Brayley Hyundai is, i.e. trees planted/ water saved. Overall I am very happy with the work carried out on my vehicle and the good customer service I received by this dealership.

Efficient and friendly from booking to completion of service from all staff

Another positive experience with the service team here. They are always super helpful and friendly. WOuld be good if they could bring the car washing service back though!

Very welcomed at the Service desk. Excellent customer service, full explanation of the process, kept informed. Whole process was very easy.

Booked as a wait for service, I was told when I arrived for the service I was mistaken and got it all wrong by a very officious receptionist.
The appointment was originally booked in early June, however for a couple of weeks I've been pestered by email, text messages telling me I need to urgently book a service date.
The systems are rubbish but it appears the customer gets it all wrong.
Will definitely look for a new service provider!

The receptionist could not be faulted sne was helpful and kept me informed of the progress of my car, the screen on the wall did not seem to be updated until the car had been serviced and mot. On arriving home and turning the car off an alarm went off on opening the drivers door, and did so every time the drivers door was opened with the engine turned off, I rang the garage 4 times without answer, eventually I managed to get an answer from hyundai in the Midlands, the lady I spoke to sent an email to St Albans to ask them to ring me. I waited until 6pm and having not received a call decided to Google how to turn this alarm off, as it does not tell me in the manual. It said it could be a welcome alert and how to reset it, having tried this still no solution, we then re Googled and the result was that during the service someone had failed to turn off the fog lights after checking them, surely this is something that would be done automatically, it makes me wonder what else has been overlooked. On reading the report the spare wheel check was marked as the boot was full it had not been checked, I had emptied the boot before leaving home. On collecting the car apparently they do not wash or clean the cars that are serviced anymore, I am very disappointed with the service given and have no intention of returning to Brayleys St Albans.

Always do a thorough job on the service and reception staff are very helpful and friendly.

Great service and very efficient. Service personnel were very polite and helpful v

Great customer relations- professional service that you can trust

A simple repair was overlooked and the vehicle returned dirty

Customer service department very helpful and kept me informed.A part had to be ordered but finished repair quickly when received

Helpful and polite throughout our experience. Quick and easy process from drop off to collection. Transparent pricing and all work completed to our satisfaction

Helpful and quick when I attended for a recall for my car.