Brayleys Cars - Brayley Nissan Oldham Avis 

Checked my car in for a service and mot at 9am and got a call 3 hours later saying it was ready for collection. Service was quicker than i'd been told on checking in, fitted in with my plans perfectly.

We came into Nissan Oldham last Saturday to have a look at what cars there was in stock and to see how much we would get in part exchange for our car. Zayne was very pleasant and helpful, he was patience whilst I made my mind up about colour. Then he found the exact car we wanted. We were very pleased with the whole experience.

Great service staff.
Kept me informed.
Service completed on time.

My car was due for it's 3 Yr service & 1st MOT on the 12th October. Brayleys began sending texts, emails and phone calls to remind me and encourage me to book appt in July, this continued through August and September. Bearing in mind that I had a service plan with them it was obvious I would be using you. Towards the end of September I booked my car in to your oldham branch using an online facility within one of your emails, on completion of the booking process your system confirmed a service time of 8:30am & a MOT time of 10:30, 9th October. The reminders continued to come?? I responded to one of these emails advising that l had booked and to check that it had in fact been registered in. I received a reply stating this central dept could not see the branches booking systems (this is a failing in your systems).
Upon dropping my car off at Oldham, although I was asked what time I would like to pick up the car, having been given a service time and MOT time on your online booking service and not knowing how long these things take, I just said ASAP and give me a ring when completed. I waited until approx 2:15pm when I rang for an update. Your centralised systems passed me around a number of people after which I was finally told my car was still being worked on? I rang again after 3pm, again being told it was still in the garage and would be ready for about 5pm..... On this occasion I queried the time line to be told that the booking times are drop off times and not the actual service time. Although you chased and chased me to book and when I finally did times were provided, nowhere was this explained. It became clear that as other cars were dropped off and if the customer requests a time to pickup, my car kept being pushed back. Not stating a pickup time I thought I was being fair but I ended up feeling penalised and this affected the whole experience. The actual service etc was fine but your process and procedures require reviewing.

BUYER BEWARE Having recently purchased a new Qashqai from Brayerleys Oldham and getting what I thought at the time a really good deal and from a really nice salesman. However a few days after picking my car up I received my V05 which stated as the "book" price for the car was 40k + my car tax will be around £600 per year ???
The salesman failed to mention this during our discussions as if he had I certainly wouldn't have bought it. So please check the Nissan book price and don't rely on the price you pay as you could like me get a nasty shock which has taken the shine of my new car somewhat.

We arrived at brayleys gave car keys to the pleasant receptionist who said they would call us when service was completed which they did and also sent us a video of work done on the car with all the results shown well done thank you

Been with Brayleys Oldham for a number of years. Always great service. Reception staff Abby and Mollie are always very pleasant and helpful. Communication excellent.

Great service work, the mechanic did a fantastic job, only charged for needed work.
Very impressive to see!

Amazing service from start to finish jack was personable and professional and made us feel valued as customers. We have been using Bradley's for the last couple of years and service has always been second to none. We have even referred other family and friends to purchase cars. Thanks for keeping us updated on every step of the car buying process and ensuring there was no stress or hassle. Very positive experience thank you jack and Bradley's oldham

Absolutely fantastic service at Bradley’s from booking in to dropping off, courtesy car and collecting my vehicle once it was ready.

Easy and straightforward.

Very easy to deal with. Muhammed was brilliant

my only problem was setting up my profile on the qashqai computer. first 5 tries were unsuccessful, i had to sit and go through and complete each stage and complete the profile before it would save on the computer even though there were options to set up later. the computer would not recognise me or my phone until i set up everything in full

The staff was very helpful the car dealer who done everything for me was
Zayne he made the experience very easy as he was so helpful and kept me up to date with everything at all times I would highly recommend.

Done within the time stated,staff friendly and video sent showing the car and what was being done was very informative

Over the years i have bought probably eight or more nissan cars. I find them very good quality with a syylish interior. I spoke with Simeon about changing my car. We looked at a few options. I told him i would get back to him by saturday. I prefer a salesman that isn't too pushy as that makes me walk away.

Jack was a great help to me and my husband who both purchased cars on the same visit. Very knowledgeable, supportive and kept in good contact throughout the purchase and beyond

Great efficient service from Mohammed, fair part exchange price and smooth easy handover. A simple straightforward process from start to finish with good customer service. Thank you

I have had my car serviced here for nine years and they have always delivered outstanding service. Special thanks to Abby for re arranging my service dates due to changing personal circumstances (3 times). I have already booked a Fixed Price Service Plan for 2 years and look forward to taking my car back in the future.

Good service polite and friendly