Brayleys Cars - Brayley Renault Milton Keynes Avis 

I reserved an used car online, got a quick response from the sales team for the test drive. Nothing wrong with the sales approach.
At last, I made no purchase because it did not fit my expectation. I have been asking for the reservation refund since then, nothing has been concluded until now (more than 10 days); no email nor any confirmation at all.

With the recent rain we found an oil leak from my wife's Renault Captur on the drive. I called Brayleys Milton Keynes, they offered me mid July as the first appointment for someone to investigate it, but they also suggested i contacted the RAC to review it, as it wasn't worth risking any damage to the engine. I called the RAC Renault help line and they arrived after 40mins, after laying under the car, the RAC person found oil and said he would call a Renault garage to get it checked, both Milton Keynes and Bedford said no, so i had to take it to Northampton, the RAC brought me home and gave a number to call so i could get a lift to pick it up when it was ok to drive. Northampton were great, they reviewed the car within 24 hours and called me to say, when it was serviced last, that an oil overspill had occurred at the back of the engine and over time this had slowly found its way to the drive....but it was £162 to pay as this of course wasn't under warranty, i have informed Brayleys Milton Keynes of this and as yet i am waiting to get a reply!
I have been contacted by Brayleys, who apologized for the disappointing experience and agreed to reimburse me. Thank you.

They very helpful and honest. I’m very pleased with them😁

Put my car in on 1/5 as the rear view camera wasn't working. Two mechanics looked at it when I booked it in the day before. It didnt work and they couldn't see why so said I had to book it in. I went on holiday 2/5 but was not contacted to let me know the progress. I asked my son to contact garage on 9/5 to find out the progress, they said there was nothing wrong with the camera it was working fine!....He picked it up for me. I will keep an eye on it

I would recommend Brayleys Renault for purchasing a vehicle! Joe ensured the entire process was seamless when answering queries and arranging test drives, not to mention the actual handover. I felt listened to and ensured I heard about all the options and services Brayleys had to offer, will definitely return in the future!

Recently purchased a car online for the first time.The whole experience was seamless from beginning to end .
Special thanks to Joe for the continual updates and useful info throughout the purchase.
I would not hesitate to use this dealer again ,
Many thanks
Craig

Good communications and excellent service at all times during my recent purchase of a Renault R5.

Tony Johnson was friendly and kept me informed every step of the way through buying, and of progress of my R5. He gave a very through hand over, explaining features of the car. Well done.

Kept informed on how the repair was going. Offered a replacement vehicle in case our car was not ready in time but in the end the job was completed so it wasn’t required.

Brayley have improved their ways, customer service, and communication recently. Exceeded my expectation and I’m happy with their service. Special thanks to Louise.

Tony was outstanding, he was friendly welcoming, very informative. He was confidante he knew his stuff. He was regularly updating me of my progress and the handover was smooth.

Danny was thorough and took the time to go over everything ensuring a trouble free handover of the car.
It has been straightforward from the beginning to the end.
Thanks.

Excellent efficient service

Their services takes ages , they book you at a certain time but do not take your car until 3-4h after. I had to chase them to rush them follow the booking service. The previous time I’ve book a service with them out of 5-6 things listed they kept my car from morning till 6pm and only changed my tires.just changing them without fixing their geometry. Ridiculous service!! If you book any repairs with them not only that it takes months to wait but also they do not even bother to remind you that around that time you might have regular services / mot to do. Instead they ask you to book another time that you will wait for 1-2 months.
They’ve sell me a car with air con issues( in 1 year my car had 0 gas and I’m doing 3000-4000miles per year) and they ask me to pay for their repairs as they do not cover top ups even thought this is how I bought the car from them !! One of the worst retailers I’ve encountered so far

Danny was great! Such a gentleman and went through any and all details regarding my vehicle purchase. Super reliable and always called me back when he said he would. He even picked me up from the train station on the day of collecting my vehicle!! Can’t thank him enough

James Turner was great. He dealt with my purchase efficiently and kept me informed whilst I waited for delivery of the vehicle.

Do you really want me to comment on my recent experience? I thought I was a valued customer of Brayley's. If you want to discuss it, I'm happy to talk, give me a call. I am very disappointed.

Peter Cranmer

I was having a check under my vehicle warranty. Unfortunately I was late by about 10 minutes as I had written my appointment down incorrectly. I mentioned it would help if the appointment time was mentioned in the text notification. I was told it was being looked into. My appointment was handled courteously and I booked in for a whole day for a check on an engine warning light check.

Fantastic service from Joe, very knowledgeable about the car I bought, very informative and great customer service and communication every step of the way! Highly recommend.

Great service, friendly and attentive staff and VFM for a service and MOT. Parking on site is tight, but I found a spot and the service advisor walked me back to my car to make sure I was OK.