Brayleys Cars - Brayley Renault Milton Keynes Avis 

Vehicle waiting on parts for 4 weeks as diagnosed. Part fitted and vehicle was back in with the same fault within days. No communication or update from dealer. Only assistance was from Renault Customer Service who arranged a courtesy vehicle as the dealer would not provide. Initial diagnosis was incorrect on 2 occasions so the parts delay wasn’t the reason it was the incorrect diagnosis which resulted in the delay. The vehicle is now back in your dealership for nearly a week with no communication or indication of the fault.

I'm sorry I didn't have a very happy experience. It's a shame, as I've been a loyal customer for 3 years!!
It's taking my car in for the mot and service.

I just felt that front-line customer service employees need basic training!! I brought this up with my friends, and they were really surprised.
My initial complaint was dealt with, though I'd rather walk in with confidence, which I don't have anymore.
I hope this is addressed. Customer service is a big deal for me, as it is for anyone. It's a shame I have to right this.

Had a Recall on my Renault Clio was a software update ..i did mention i could not open both rear passenger doors from the inside and outside this was done and both doors open now ..and also had an loan car for the day ..very good service all around will recommend to others

From the very start, Tony Johnson really looked after us. His communication at every stage of ordering our new Renault Scenic Alpine Esprit E-Tech was perfect including the handover.
A real pleasure to do business with, thank you.

Like the car more than I expected.

Joe was very professional, friendly and knowledgeable and made sure that everything went smoothly when buying our car!

Brilliant service with the van sales department, Danny is always doing his best to provide a great service

Reliable, helpful, kept me in the loop at all times.

I had an alternator problem on my car, and got screwed over by a mobile mechanic. Took it to Brayleys to get the problem fixed. They were helpful, informative, and did a superb job resolving the various issues. Morgan and the customer service staff were friendly, helpful and efficient.

Glad to have my car back and working again!

The car was serviced within the agreed time and cleaned to a superb standard, Morgan Sweetman the sales advisor was very informative and professional from taking the booking to seeing the car through its completed works, the only moan is total lack of parking at the westcroft site it’s really silly to be honest.

Excellent service and Tony was particularly pleasant and friendly highly recommended

Lovely people, very helpful

My son-in-law lost both keys to his Renault Clio, requiring the ordering and reprogramming of a new set. The keys were ordered on 23rd September and the car was booked in as early as it could, to have the work completed, on 10th October.
As we had a recovery truck booked on 10th October to drop the car to Brayleys, I checked several times with the dealer that the keys had arrived.
The car was dropped at the dealers as agreed, as well as the key work, the car was having an MOT and Service.
Later that afternoon I checked when the car would be ready to collect, but was told that the keys were not in the dealership after all.
I asked if a courtesy car could be provided so my SIL could get to work, however, none were available and so I said he would have to hire one and recover the costs.
Having discussed this with the Service Team, they said this would not be possible, I asked to speak to the DP, however, I was directed to Aftersales Manager Mark Fraser.
Mark reiterated that Brayleys couldn't reimburse the cost of a hire car, but asked that we leave the issue with him so he could make enquiries the next day. Speaking to Mark the next day he confirmed that he couldn't find a courtesy car, nor fund a hire car, but instead said he would wave the cost of the key programming, MOT and Service as a gesture of good will and in recognition of the issues and impact the delays had caused.
While my SIL had to find alternative arrangements to get into work the next week, the keys were delivered into the dealers and the work on the car was completed a further 72 hours later.
Overall, this was a very pragmatic solution to the situation and I thank Mark for his efforts.
I dropped a star on this review to reflect the initial misinformation regarding parts availability. I have no doubt this will be rectified going forwards.

Friendly helpful staff and professional, excellent service carried out.

I can't fault the service at all. My Motability car due for it's first service and Brayley contacted me to make an appointment, which was handled efficiently. The car was collected from my home, serviced, valeted and returned within about five hours.

Excellent service from the team. Staff were knowledgeable and efficient from start to finish. Clear information was provided throughout. Would highly recommend for MOT and service.

My Mazda RX8 developed a fault and required a diagnostic. Unfortunately there was a long wait for an appointment.
I explained to Mark Fisher, Service Manager, that I needed the car urgently for work and he and the mechanics went above and beyond to find the fault and repair it much earlier than I’d expected.
Very satisfied customer, thankyou…

Good customer service, all explained clearly.

Everything was very well organised and the service team were polite and helpful.