We like the products. We came back and ordered for the rest of our fleet of trucks and trailers. Luckily when we called we got assigned to Kellie Kendall. She was so knowledegable and helpful. Wish we... Voir plus
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Lisez les avis des autres
I bought 2 different units both hardwired to use on the cars we bought our granddaughters-teen drivers and let me tell you they are the best trackers ever. It lets you know immediately if the unit is... Voir plus
I have never had a problem getting help from Customer service if I have any questions or concerns that come up, which have only been a couple times and that is not because of any fault by the equipmen... Voir plus
L'entreprise a répondu
This company delivers in every way. The products do what they need to and more. I have never lost service with any of my products. They are very precise and very rugged. I will be buying more products... Voir plus
À propos de l'entreprise
- Fournisseur de GPS
- aussi dans
- Services télématiques
Écrit par l'entreprise
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Coordonnées de contact
5718 W. 79th Street, 46278, Indianapolis, Etats-Unis
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4,9
Excellent
930 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I opened a chat with Trish to help me…
I opened a chat with Trish to help me with a technical question. She was very prompt and answered all my questions quickly and efficiently. I highly recommend this company for their products and high level of customer support!
21 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback and recommendation! We’re very glad to hear that Trish was able to promptly assist with your technical questions and provide the answers you needed. We truly appreciate you recognizing her helpfulness and efficiency. We’ll be sure to pass your kind words along to Trish, and we’re always here to help whenever you need assistance.
It’s a great experience
It’s a great experience, my device works perfectly I would definitely get another one
24 juin 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re delighted to hear that your device is working perfectly and that you would choose us again. We truly appreciate your trust and look forward to continuing to provide you with reliable GPS service and support.
Been with Brickhouse since the very…
Been with Brickhouse since the very early days. they were great. but as time has gone on they have fallen apart. now the cost is way to expensive. the tracking unit has been replaced 2 times at additional cost to me and yet it still fails to work. The Staff at brickhouse seem to want to keep this a confusing hard to mange mess of a site. Do not use them.. they are no longer worth the cost.
20 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Our policy provides a lifetime warranty on all GPS trackers under active service. We are committed to ensuring our customers receive the support they need when hardware concerns or service issues come up.
We are sorry to hear about your experience and would appreciate the opportunity to learn more about what happened. We have thoroughly searched our records but have been unable to identify a customer account matching the details or circumstances described.
Please respond to our message or give us a call directly so we can identify your account, look into what happened, and do everything we can to ensure any issues are fully resolved.
We appreciate the opportunity to assist and look forward to hearing from you.
Trish in customer service was very…
Trish in customer service was very helpful and gave me many options for the services they provide.
19 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re happy to hear that Trish was able to assist you and provide you with several options. We understand that every customer has different needs, and we’re always happy to take the time to help. We’ll be sure to pass your kind words along to Trish!
Spark Nano 7 GPS Tracker
I started using Brickhouse Security 3 months ago by purchasing the Spark Nano 7 GPS Tracker in order to protect myself and car.
I’m impressed with the tracker and the service Brickhouse Security has been providing me.
I reached out to the company today regarding my account. I had a chat conversation with Mervin who assisted me. Mervin is very kind, professional and helpful!😁👊🏽
I highly recommend this company!👍🏽
17 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re truly glad to hear that you’ve been impressed with your Spark Nano 7 and the service you’ve received over the past few months.
We also really appreciate you recognizing Mervin’s support. We’re happy to hear that he was able to assist with your account and provide the kind of helpful, professional service we strive to deliver to every customer.
We’re happy to have you with us and look forward to continuing to support you!
GPS Spark NaNo
I’ve had a great experience with BrickHouse Security and my GPS subscription. The service has been reliable, accurate, and easy to use. I’m very satisfied with the GPS tracking and the overall quality of the service. Customer service has also been helpful and professional. I would definitely recommend BrickHouse Security to anyone looking for a dependable GPS tracking service.
11 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for the thoughtful feedback. We’re happy to know that your experience has been positive across both the GPS service and the support you’ve received from our team.
Providing a reliable GPS tracking solution that customers can feel comfortable using, backed by helpful customer care when questions come up, is important to us. We appreciate your continued trust and your recommendation!
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re glad to hear that your GPS tracker is working well and meeting your needs. We truly appreciate your support.
We love this Tracking system
We love this Tracking system. It gives us exactly what we need for our teenage son. We see tracking, speed limits. Where's its parked. How long it took to get there. Everything. And love the price. Highly recommend. 5 star rating.
16 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re happy to hear that our GPS tracking system is giving your family the visibility and reassurance you need while providing great value.
It’s wonderful to know that you’re enjoying the range of features, from tracking and speed monitoring to trip details. We truly appreciate your five-star rating and recommendation!
I had an issue with my tracking device
I had an issue with my tracking device. Mervin was my assigned assistant who helped me. Marvin was very patient and knowledgeable about my specific need. He patiently walked me through each step to get me device working and back online. Thank you Mervin.
14 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We understand how important it is for your GPS device to function properly. We're glad that Mervin took the time to understand your specific situation and guided you through the steps to get your device online again.
We appreciate you acknowledging his assistance, and we'll make sure he sees your kind words.
So far product has been great
So far product has been great. Haven’t had it very long or it might be 5 stars.
10 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear our GPS product has been great for you so far. As you continue getting familiar with it, please know that our team is here to provide guidance and support should you have any questions or need assistance along the way. We truly appreciate your trust!
Mervin was responsive and immediately resolved my two issues of signing onto the app and discovering my devices on the website.
Mervin was responsive and immediately resolved the two issues I was dealing with. This was my first day using the Brickhouse Service and so as a newbie, Mervin oriented me well and quickly. Thank you.
10 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We are pleased to hear that Mervin provided the guidance and support you needed as you got started with us.
It's great to know that you felt supported from the beginning. We look forward to continuing to assist you throughout your journey with us.
Excellent customer service
Excellent customer service. Great product and reliable.
7 août 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for the feedback! We’re glad you’re happy with the GPS product and the support from our team. We’ll continue to be here if you ever need any further assistance.
Products & service top notch
Products & service top notch! The follow up guidance is greatly appreciated.
31 juillet 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re delighted to hear that our follow-up guidance has been helpful. We aim to ensure our customers feel supported throughout their experience with us, and we truly appreciate you acknowledging that.
This is a very easy app to use for my TURO cars
This is a very easy app to use for my TURO cars. I can see the speed limit ,location on live and vehicle track days.
30 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re pleased to know that the features are proving valuable for your Turo vehicles. Having convenient access to important vehicle information can make managing multiple cars a lot easier. We really appreciate you choosing BrickHouse Security.
Great Company
I have purchased 3 spark nano trackers from Brickhouse and all of them have worked great. Any time I have had a question there customer service and tech support have been excellent. Kelvin G. was a huge help to me!
28 juillet 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
We truly appreciate your continued trust in BrickHouse Security. It’s wonderful to hear that all three of your Spark Nano 7 trackers have been working well for you. We’re also glad Kelvin was able to provide the support you needed. We’ll be sure to pass along your appreciation!
Fast and friendly service
Fast and friendly service. Kevin was a big help on everything. He aas very patient and polite on helping me. The product has been a huge help. We put it on my elderly dads 4 wheeler and it shows me his location at all times. I recommend this product to all my friends and family.
29 juillet 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your thoughtful review and for putting your trust in us! We’re grateful to know that the tracker has made it easier for you to stay informed about your dad’s whereabouts, and we’re especially glad Kevin could provide the patient and friendly support you needed. Your recommendation means a great deal to our team!
I love how accurate it is and how long…
I love how accurate it is and how long the battery lasts is incredible.
27 juillet 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
We're glad to hear our GPS product has been giving you the reliability you’re looking for. We know how important it is to be able to count on accurate location information without constantly worrying about the battery. Thank you for choosing us!
It’s been great and super helpful…
It’s been great and super helpful highly recommend
26 juillet 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your recommendation. We’re glad that our GPS service has been working well for you and has made things easier. We appreciate having you with us and are always available if you need support.
Mr Melvin was a good help
Mr Melvin was a good help. He helped me with my payment. Very fast and easy
24 juillet 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
We are pleased that Melvin assisted you with your payment, making the process quick and straightforward. Thank you for acknowledging his help!
I am glad I found this service
I an glad I found this service. I get the sense that i have someone else on my team. The tracking services appear highly accurate. The rates are reasonable too.
Marvin was very helpful in troubleshooting and resolving any issues I had.
I would recommend this product.
23 juillet 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re thrilled to hear that you feel you’ve gained an extra team member with BrickHouse Security. It’s great to know our service fits your needs, both in tracking features and pricing. We're also glad Marvin could assist with troubleshooting and resolve your issues. We will be sure to share your feedback with the team.
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