Highly disappointed with the service received from the Van Sales Department, If I had known this company did not deliver on it sales promise I would never have gone through with this sale, communication and problem solving is not a strong point for this departments Management and I would recommend any future buyers double check everything as I question the integrity of this department.

Straight forward negotiations and met my timescales 👍

Second time buying from bridgend Kilmarnock, can't fault the service , the salesman Craig even came in on his time off more than once to get things moving.

Outstanding service from sales to after sales. Chris Caldwell in sales was excellent throughout the buying process. Communication was also excellent, as was the servicing department. All staff were really helpful and friendly, with a relaxed atmosphere that helped add to a stress free buying process. Excellent company to deal with

MOTd the car and sorted any issues ready for me to pick up. Very pleased with my purchase.

Sale man Michael very good made sure car was up to scratch when I picked it up

Friendly staff very polite, kept me updated and aware of what I needed to do , good contact and a terrific product. Overall a very satisfying car purchase.

Adam was courteous and helpful from my first visit to the complex until I collected the car. Explained everything that was required re documentation for the trade in as well as the new car. Would recommend Bridgend to other people.

Straight forward no pushy salesman.
Couple of after sales niggles dealt with under warranty.
Highly recommended.

Mykal was very helpful and showed me everything about the wav and how they worked.

Went in to look for a potential new Skoda car and left with a new Citroën car instead,
Staff were friendly and accommodating when asking questions about certain aspects and opinions for best suited car for what I wanted it for.
They offered umbrellas for us as it began raining during the visit.
The sales lad Jordan that ended up assisting me with the purchase was extremely helpful and even insisted on test driving the two cars in the end that I was unable to decide between allowing me to see what one was more my feel for driving, I was apprehensive of test driving as I'm a bit of a worrie and only like driving my own cars but im glad he insisted on the test drive as one of the cars I was looking at when I entered and drove I was able to know it definitely wasnt the car for me.
Ive had the car 2weeks now and i am really enjoying my new car and hope this one lives up to the same expectations as my last car that was purchased from Bridgend 8.5 years ago.
Only thing that has let the rating down was the cleanliness of the car upon picking the car up after it had been to get cleaned prior to collection and there was dirty inside and scratches on the leather seats that weren't there the day before when I had a look at the car. Also wheel bolt cap covers where missing for one of the tyres.
But over all happy with the process and would recommend having a look if your after a new car.

Initially spoke to Craig on the phone and followed up with a visit to see the car. The car was ready to drive away the same day and Craig was extremely helpful and had all the paperwork ready. This was the most straight forward purchase I have ever made with no pressure whatsoever and a very good trade in value given. Would definitely recommend this Company to friends.

Right from the first phone call up to collection of the car was first class. Jordan always kept me informed of the progress throughout would highly recommend bridgend

Excellent service

Not very Happy with the conduct of the service department manager. I've been a constant customer for 8 or more years without an issue. I returned my vehicle as it would have failed the MOT on front Passenger wheel bearing, This was changed the previous year by their service department because of MOT failure. Because there was new parts put on in July 2025, bearing in mind MOT was August 2025, they deam the car has been involved recently in an accident due to the condition of parts on vehicle. Will not replace wheel bearing under warranty. Basically between going backwards and forwards with Manager, he has refused to do any work on vehicle. Very disappointed. Lost faith now

Good service answers any questions I had professional and would deal with them again

Fantastic experience with Bridgend Motors. Following my email query, Chris Caldwell provided an instant, personalised video response via What’s App —using my name as he walked me around the car. He was friendly, professional, and there was zero sales pressure. Even after I bought a car from another company, they followed up with genuine congratulations and offered future support. It is rare to find a dealership so focused on the customer rather than just making a quick sale!

Brilliant from start to finish Craig was patient from the start advising me going through the whole process off buying my new car which am very pleased with i would highly recommend bridgend Kilmarnock if your looking to buy your next car this is my second car from them and ill definitely be back.
Thank you craig
He so good a salesman I took new car in to put fuel in and couldn't fill up called craig and he came along to garage to help 100% good.

I bought a three year old Vauxhall Grandland from Bridgend in Kilmarnock and am fairly pleased with the car,however a few things left a bit of a bad taste.
I was promised all the things that were missing would be replaced, ie the inflation kit out of the boot and the car mats. On the day I picked the car up i found a £2 foam aerosol in the boot instead of the inflation kit and no mats. The salesman promised they would be delivered to my local garage and he would phone me to pick them up. Needless to say a month later they haven't appeared.
The main reason however for the poor review is I was promised a tank of fuel. The salesman actually drove to the petrol station to fill it while I was waiting.
When I got in the car to drive the 12 miles home the dashboard screen had been changed so the petrol guage wasnt ahowing and not knowing how to change it I didn't realise the car was less than three quarters full until I got home. The guage had been showing when I test drove the car a few days earlier. I filled the car after driving the 12 miles from the garage and it took £25. Its a pretty poor show after spending £15000 on a car and i wouldn't buy from them again.