Bridgfords Avis 484

I’ve never dealt with a worse estate agent. Moving from Cornwall to York, I trusted them not to take advantage of me, given that I couldn’t see the property in person before renting it. What I was greeted by was scarcely believable. They routinely ignored me when I asked to have things fixed, and lied to me when I asked them to contact the landlord, stating they had contacted them when they hadn’t. Use Ashtons instead. They were exemplary when I used them instead. My old landlord has even left Bridgfords to take his business to Ashtons as well. Pathetic, shameless company. Avoid.

Great company to deal with very professional couldn't help me enough would definitely recommend.

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.

Landlords - Do yourselves and your tenants a favour and choose a different agent.

You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself.

Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them.

They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet!

I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Total lack of communication. Not responding to emails or phone calls.

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

Put my property up for sale with them all they do is over promise, the staff have no idea, couldn’t accept any feed back and very patronising, everything was a struggle after 3 viewings in 7 months took house of the market with them. Absolutely useless as a manager of 40 years if they worked for me they would all be unemployed.Stalybridge branch over promised and under achieved.

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me – he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

if i could no stars i would! Manchester Lettings Bridgefords - Avoid at all costs, rude staff and they do no care. I have a leak in my property for 3 weeks and nobody has come out to look at it.

Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

We had a very disappointing experience with Bridgeford while trying to rent a property in Cheadle Hulme.
From the beginning, we were open and honest about everything, including that we have an outdoor cat. We were told by the agency that this would not be a problem, so we proceeded in good faith and completed all the required steps, including signing the tenancy agreement.
Before the keys were due to be handed over, my husband asked for written confirmation regarding the cat, which had already been discussed. At that stage, the landlord refused to agree, and the Bridgeford manager in Cheadle Hulme was also unwilling to resolve the issue or honour what had previously been communicated to us. This was despite us being transparent from the very start.
What was most concerning was that although we had a signed agreement and were due to receive the keys on 30 January, the property was re-listed for rent the day before. This caused us significant stress and raised serious concerns about professionalism and reliability.
We also had concerns about the tenancy contract. In our view, some clauses did not appear appropriate for a standard rental agreement, and we strongly advise future tenants to carefully review the contract and seek independent legal advice before signing.
Overall, this was a very poor experience, and we would encourage others to be cautious when dealing with Bridgeford in Cheadle Hulme, particularly regarding verbal assurances and contract terms.

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Will NEVER use this shower again

Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,

Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Do not use this Estate agents!!!
We used the washington branch in the North east to sell our home. Bridgfords recommended a solicitor from their panel to the guy that was buying the property which are based in Lincoln which is where the issue starts. The solicitors that they recommended are really not good and should also be avoided. The issue is that the solicitors that they have recommended is a large firm with many people looking at the file and to date at least 5 people have been involved with that file all asking questions that have been previously answered on a number of occasions from our solicitor. This is a solicitor that is on their panel, I am not sure if they get a financial kickback from the solicitors but recommending a poor solicitors sited in the middle of the country would suggest that they do, rather than working with a local solicitor which would make much more sense. At first the communication was OK, which dwindled into appalling. You can phone their premises and the phone just does not get answered unless your very fortunate, which impacts both sellers and buyers of a property. I am more than 5 months down the line and the property is still not sold despite it apparently being escalated to the regional manager twice, clearly he or she is hard to contact too.I spoke to the branch manager 4 weeks ago complaining about the situation who promised me a call back, to which I am still waiting for the call. Choose this company at your own peril, they are poor, and if you are lucky that someone can get through to them to put an offer in on your property it will take a long time to get sold due to the solicitors that they recommend.PS if a zero could be scored it would be.