I was looking to replace a 7-8 year old tap which showed on their website. The company quickly came back and said the model was discontinued but suggested an alternative. Although more expensive, they... Voir plus
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I ordered the Rainbow Orange Soft Close Quick Release Toilet Seat. The upstairs wash room has bright wallpaper decorated with oranges and lemons so I thought I would buy an orange toilet seat. There w... Voir plus
I bought a Scudo Manhattan mixer tap. The price was really competitive and the product seems good for the price. I did find delivery and dispatch a bit slower than most online retailer, and I struggl... Voir plus
It’s been two weeks since my goods arrived, clearly were faulty items which I sent photos and reported immediately via email to their “customer service” which is supposedly to respond within 2 days. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are a small family business based in Yorkshire and we provide Bathroom and Kitchen items at everyday Low Prices, our pricing is clear and our service is provided by real people giving the personal touch. We can provide bespoke quotations upon request.
Coordonnées de contact
Clifford Street , BD5 0DT , Bradford, Royaume-Uni
- 01274 732933
- sales@britishbathroomcompany.co.uk
- www.britishbathroomcompany.co.uk
3,8
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Terrible waited 9 days no comformation …
Terrible waited 9 days no comformation from yourselves when my item was arriving to me had to ring no apology from the person on the other end of call & surprise surprise item was sent out next day will not be using again
30 avril 2026
Réponse de Britishbathroomcompany
Hi,
We are sorry to hear you were disappointed with your experience.
Whilst we fully accept there was a delay with your order, we do feel your comments regarding there being “no apology” on the call may be somewhat unfair, as our team do always aim to apologise and assist where delays or issues arise.
We are pleased however that once the matter was brought to our attention, the order was immediately upgraded and dispatched on a next day service to resolve the issue as quickly as possible.
As a gesture of goodwill, we have also refunded your £5.99 delivery charge.
We apologise again for the inconvenience caused and appreciate your feedback.
Excellent service
Very helpful in identifying the correct product, posted quickly, good communication & received very promptly. Thank you.
24 avril 2026
Awful
Ordered on 12th March, had to chase 5 times on delivery, eventually delievered 16th April, was wrong, had to chase again, eventually receieved the correct product 25th April! It was only a toilet seat!!
24 avril 2026
Réponse de Britishbathroomcompany
Hi,
Firstly, we are very sorry for the experience you had with your order.
You are quite right — “it was only a toilet seat”, which probably makes it even more frustrating that it took so long and required multiple follow-ups to get resolved properly. Whilst issues can unfortunately arise from time to time with stock and dispatching, that is certainly no excuse for us getting it wrong on both the initial delivery and the replacement process.
We do appreciate you raising the issue with us, as feedback like this genuinely helps us identify where things have gone wrong and improve processes to help prevent the same situation happening for other customers in future.
We apologise again for the inconvenience caused and appreciate your patience throughout.
the item out of stock and you can't get your money back
I placed an order #11746 (WEB11746) on April 7th and was told it was out of stock. I rejected the alternative and requested a refund. I sent multiple emails—no response. Only when I threatened a negative review did they confirm cancellation on April 21st, promising a refund in five days. Ten days later—nothing. I followed up again, still no reply. I had to escalate it to my bank. To this day, I still haven’t received the refund. Had I not kept my eyes on every step, I’d have never seen my money. The process was exhausting and extremely disappointing. this is a very untrustworthy company.
7 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
We sincerely apologize for the frustration and inconvenience you experienced with your order and refund process. This is not the level of service we aim to provide, and we completely understand your disappointment after having to follow up multiple times without clear communication.
We regret the delays surrounding the cancellation and refund, and we’re sorry that you felt forced to escalate the matter further in order to receive assistance. Your feedback has been shared internally so we can review what went wrong and improve both our response times and customer support processes moving forward.
We appreciate you bringing this to our attention and again apologize for the overall experience.
Great service and customer care- really…
Great service and customer care- really tried to help. Excellent communication. Good quality products.
28 avril 2026
Five star experience!
I’ve ordered everything through Sam. He was extremely helpful right from the start, I just told him the measurements of my bathroom and he worked out the rest! This made the whole experience of buying my bathroom stress free. The delivery was prompt and I was always kept up to date with everything. Would recommend buying with Sam to anyone!
13 avril 2026
Avis spontané
Delayed delivery
My order wasn't processed properly but once it was, it was sent express delivery to make up for the delay. Much appreciated.
3 mai 2026
Avis spontané
Poor customer service
Order a radiator, heard nothing about delivery for 2 weeks. Phone the company, they said it was in stock so no idea why it wasn't sent out. Delayed my project. Sent radiator, and a few days later it was delivered to the wrong address. Project delayed further. Eventually sent out another radiator. Company very apologetic and said they would give me a partial refund, but never did. Emailed to ask them if they were going to give me a partial refund - no response to email. All in all, pretty shambolic experience in terms of the order not being sent out, delivered incorrectly and then not being true to their word with a partial refund. I'd strongly recommend avoiding this company if you can find an alternative. Very unsatisfied customer.
Order Reference: 10968 (WEB10968)
26 mars 2026
Avis spontané
Réponse de Britishbathroomcompany
Thank you for your feedback, and we’re very sorry to hear about your experience.
This certainly doesn’t reflect the level of service we aim to provide, particularly with the delays, delivery issues, and the lack of follow-up regarding the partial refund.
We would very much like to investigate this further and get things resolved for you. Unfortunately, we’re unable to locate an order under the name provided, so we’d really appreciate it if you could contact us directly with your order details. This will allow us to look into exactly what went wrong and ensure the matter is properly addressed.
Please get in touch with our customer service team at your convenience
Terrible experience waited 9 days for…
Terrible experience waited 9 days for my item then had to phone only to be told that it was going to be sent out that day no apology or anything no contact won’t be using again
20 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
Thank you for your feedback, and we’re sorry to hear about your experience.
We completely understand your frustration with the delay and the need to chase for an update. This isn’t the level of service we aim to provide, and we apologise that you were left feeling this way.
While we would expect that an apology was given during your call, it’s clear that this wasn’t conveyed in a way that reassured you, and for that we’re very sorry. We’ll take this on board to ensure our communication is clearer and more proactive going forward.
Thank you again for your feedback, it’s appreciated and helps us improve.
Great items competitive pricing…
Great items competitive pricing delivery communication could be better but overall would recommend 👍🏻
24 avril 2026
Charged extra after 2 weeks!
Purchased a valve online only to receive an email almost 2 weeks later saying the price was wrong and they needed to charge me an extra 50%. Even if it was a genuine error I would never do that. Didn’t even offer free postage or anything just an apology. I’d never run even a small business like that. If you can’t absorb an extra 20-30 quid because of your own screw up then probably best to wind things up now. Won’t use again.
24 avril 2026
I ordered a set of bib taps
I ordered a set of bib taps, they arrived quickly, they were very well packaged, good value and they look great - the best looking bib taps i could find online. I’d definitely order from this company again.
10 avril 2026
Avis spontané
A good company to buy from
A good company to buy from, with a good range of products all competitively priced. Knowledgeable technical staff and very helpful sales staff. In particular if something is unfortunately damaged during delivery their response is excellent, with an immediate replacement. I would definitely recommend…
2 avril 2026
Package arrived on time and exactly as…
Package arrived on time and exactly as described.
18 avril 2026
Avis spontané
Inferior replacement
Product received was a lightweight cheap plastic toilet seat, not an OEM Imex replacement.
19 avril 2026
Avis spontané
Réponse de Britishbathroomcompany
Thank you for your review.
We’re sorry to hear that you’re unhappy with the toilet seat received. However, we would like to clarify that the seat was ordered directly from IMEX specifically for this range, and as such, it is not possible for you to have received a non-OEM product.
We also note that you have not contacted us directly regarding this matter. Had you done so, we would have been more than happy to look into this for you and work towards a resolution.
If you are still experiencing an issue, please get in touch with us directly so we can assist further.
Great service and quick delivery
Great service and quick delivery - Thank you
14 avril 2026
Avis spontané
Excellent service and value for money
Excellent service and value for money
16 avril 2026
Avis spontané
Great experience ordering a…
Great experience ordering a Thermostatic Bath Shower, fast delivery, everything as described. I recommend them!
8 avril 2026
Avis spontané
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