British Store OnlineAvis 

This is a review of two parts - the delivery company weren't great, but I've never found a company in any country that was. Despite the routeing difficulties, the Customer Service team (Alice in particular) were helpful and constructive and resolved the issue. The delivery problem won't stop me continuing my orders.

Delivery seems to be a lot shorter, ive never experienced any breakages.

After a somewhat difficult start with my order, the people I spoke and emailed with were very kind, efficient and responsive,and everything was resolved within 24 hours including the delivery of my order ,which was exceptional . I would recommend this company to anyone who wishes to buy British products.And just want to say thank you Anthony and Alice !!

Rapid delivery, wellpacked. Customer service is excellent. The only reason I haven't given them 5* is I would like a running total of the weight as items are added to the basket

Best service ever. Thx for your comminucatio, help and support!
One more thx for Anna, you are good manager and I like how you work.

Couriers here on Kefalonia aren’t good, when I asked for update
You responded very quickly

Excellent service. Extensive range of products and quick delivery. The parcel arrived very well wrapped. This is my 2nd order.

I did not receive a dispatch email; however, the delivery came to Slovenia, Postojna, within 1 week.

Very happy with my first order, have just ordered again! Great selection of British food and drinks that I can't buy here, great prices and fast shipping to Germany. I wish I had known about them earlier!

Order went smoothly. We required an additional item after ordering which they added to our order. Our package arrived in around 10 days to Greece so happy to recommend and will definitely be using again for items we cannot buy here in future.

Another delivery from British Store Online, I cannot fault them, been using them for several years for everything I miss from back home. 100% amazing and so helpful if you forget to add something to your order. If you do order from them I promise you that you will not be disappointed.

Customer service is excellent and combined with a speedy delivery and a very well packed box I cannot recommend them enough and look forward to my next order of awesome British goodness

Excellent service, fast shipping and great prices. Very flexible customer service. I'd forgotten a couple of items which they were able to add last-minute; paid for them through PayPal without incurring any extra shipping costs. Highly recommended.

Some people don't check on their accents before speaking,

Two days after we placed our order we found on their website that an "Out of Stock" item had become available. So we telephoned British Store Online to request two of the product be added to our order. They were very helpful and were able to fulfil our request.

Excellent service. Thank you.

When my order arrived , there were a few out of date items.

Good choice, fresh food is of top quality. Good communication via email. Sound delivery advice and good packaging. Recommended to friends in Italy

I can only agree with elements of others' negative reviews. The carrier doesn't supply tracking information to you when the order is despatched and when prompted by emails to the store the courier then shows a link and the information to date but it is not updated until the order miraculously arrives at the door without announcement. I say miraculously as l received a message possibly by them saying that they could not deliver a couple of days previously as nobody was at home. Utter Rubbish! I thought that it was a scam.
As l say, others have similarly been let down by the courier and if the store persists in using them, and they aren't cheap, it reflects on poor judgement by the store and if they persist in using this delivery company l will place no further orders and sadly forgo the credit note for items that they didn't have in stock.
Hard for a Scotsman l can tell you.

Delivered within a week to my home in Portugal (by DPD, good service). Everything arrived as described and well packed. Fast delivery and good prices. Highly recommend. This was the first time I have used this company so was slightly apprehensive, but all worked perfectly!