After a somewhat difficult start with my order, the people I spoke and emailed with were very kind, efficient and responsive,and everything was resolved within 24 hours including the delivery of my or... Voir plus
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Another delivery from British Store Online, I cannot fault them, been using them for several years for everything I miss from back home. 100% amazing and so helpful if you forget to add something to y... Voir plus
Rapid delivery, wellpacked. Customer service is excellent. The only reason I haven't given them 5* is I would like a running total of the weight as items are added to the basket
Two days after we placed our order we found on their website that an "Out of Stock" item had become available. So we telephoned British Store Online to request two of the product be added to our orde... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
As a family business we have been exporting British products for over 40 years and have detailed experience in retailing, wholesale and catering. Our whole team is passionate about British products, sourced from all the main iconic British brands for t...
Coordonnées de contact
Carver Way, IP20 9LT, Harleston, Royaume-Uni
- 0044 1379854018
- info@britishstoreonline.com
- www.britishstoreonline.com
4,5
Excellent
27 avis
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Excellent! Fast delivery to Portugal!
Delivered within a week to my home in Portugal (by DPD, good service). Everything arrived as described and well packed. Fast delivery and good prices. Highly recommend. This was the first time I have used this company so was slightly apprehensive, but all worked perfectly!
21 octobre 2024
Avis spontané
Wide choice, fair price, good serviceOur first purchase from this company
Our first purchase from this company. First rate service and prompt communication. Excellent choice of products and at a very fair price. We will certainly come back for more.
27 octobre 2024
Avis spontané
Good range of products in stock and…
Good range of products in stock and very quick delivery. Based in EU so no customs charges.
24 octobre 2024
Avis spontané
Good and quick delivery
Good and quick delivery. My only slight complaint is lack of correspondence. I got a confirmation of order and payment and that was it. I was worried it might not be a legitimate company. Then I got a mail from the courier that they were on their way. No notice of dispatch etc. Apart from that, I got what I ordered nice and fast and now I know what to expect, would order here again.
Edit, I found a dispatch mail in my spam folder, so review upgraded to 5 stars.
16 octobre 2024
Avis spontané
Réponse de British Store Online
Thank you for the feedback. We are sorry that you did not receive the confirmation of order email, this is automated by our system and should have been sent. We will have look into why this was not sent to you and make sure you will receive an order confirmation with all future orders.
IF YOU LIVE IN PORTUGAL - DO NOT USE
We have used this company a number of times before and always have issues with the courier they use. I dont know if they use the cheapest company but that doesnt always pay. They recently changed to DPD a company without doubt the worst in the world.
Our order was dispatched from the depot to DPD some two weeks ago now and we STILL await receipt. DPD Have told British store online our address does not exist despite us having ordered from them in the past.
For the two weeks British store online staff and management have used every excuse in the book to justify the actions of DPD. ON Friday we had a message from British store confirming we would receive our products that day. What a shock they were lying.
We spoke with British store today and the attitude was truely dreadful apparently they have spent too much time trying to resolve this matter. What fantastic customer service. This company does not deserve to be in business. Perhaps if they grew a pair of balls and stood up to the courier they might get somewhere.
AVOID LIKE COVID
Today (20th August) at 8.10am my wife received a call from someone at this so called "family run" business making a number of accusations including that we were lying. We have no reason to lie maybe the response from them says so much about them.
My wife cut him off as she did not feel the need to discuss further. He then called back again ( once again making a number of sarcastic comments ) including calling my wife "perfect at her job". For this man's information no one is perfect not even him. I think the way they have handled the negative feedback quite clearly says so much about this company and the people it employs. Maybe you should learn what the words customer service means.
16 août 2024
Avis spontané
Réponse de British Store Online
We are extremely sorry that the delivery of this order went so wrong. We explained that the service received from DPD is unacceptable and you have seen the amount of correspondence we have had with DPD at our end, you even very kindly tried to sort it out with DPD locally in Portugal without success. We understand your frustration and can only apologise for this but abusive and offensive comments are really not necessary.
Great customer service!
Ryan helped me a lot for finding the right product. Thank you so much!
1 juillet 2024
Lige som det skulle være.
Glimrende service. Varene blev sendt og leveret cirka en uge efter bestilling, med kun et par få ting der ikke var på lager. Og der var en fuld refundering for dem.
Alt kom sikkert og forsvarligt, ingen gamle eller smadrede varer- Meget tilfreds, og vil helt sikkert bestille der igen.
5 février 2024
Avis spontané
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