Browns Restaurants Avis 

Recently visited your Cambridge restaurant always enjoy the location decor and atmosphere.
I ordered the fish pie which arrived in a shallow dish, the portion was suitable as a starter and not a expensive main, it was watery as if it had been heated up and very bland I followed this with the cheese board the biscuits were stale and the cheese portion was very small .
After many years visiting various branches this was my final visit.

Visited Browns restaurant at Bluewater today. They were having difficulties with supplies but explained what was available before we sat down. The serving staff were excellent and Jess in particular.

At one point my elderly mother began to choke on her food. Jess and another server rushed to help out, offering to call a doctor/ambulance. Once my mother recovered Jess brought her a fresh plate of food and checked in regularly to make sure she was ok. We couldn’t have asked for more attentive service. We were very grateful.

This is how restaurants should be.

Visited Browns Cambridge as I have many times and although service was good the fish pie I ordered was very disappointing it hardly covered the dish and was over cooked and very expensive for the portion size. I think Browns are generally cutting down on portion sizes while upping the prices. I won’t be visiting again.

Visited with a group of 6 for lunch. Had Lunch menu and was very pleased with food on offer.
Our waitress was called ELA and she was pleasant and accommodating - one of our party arrived late but this did not present a problem.

We visited Browns at Nottingham for lunch and what a great experience we had, from being shown to our table and throughout the meal. Mike our server was attentive without being pushy. We enjoyed the food we had and will certainly being visiting again.

Would give no stars if possible. Was treated appallingly and told no food could be given to us because of an allergy. Manager lacked knowledge about his menu and charged for drinks despite turning us away. Rude and made party feel uncomfortable.

Visited the restaurant at Canary Wharf and how pleased I was at the service we received.
The waitress was lovely and not pushy, never mithered us whilst we ate our delicious food. Sea bass risotto and the amazing gnocchi. The waiter bringing up the food from down the stairs too, so professional and effortless! Well done all, and all at a good price too 😁

Our experience started with my father walking to the toilet and asking the manager where the toilet was to be found. The manager neither stopped nor gave him other than a general direction of travel.
In my considerable years of life, I've never purchased a bottle of wine, and it has been plonked on the table and not opened or offered to anyone.
On asking if there were any specials, I was told 'no idea...... do you want me to check....'. I can't fault the food but why would you pay the prices asked without the service to go with it!
When we politely asked for the service charge to be removed, we were told 'I'll have to check with my manager.' When I challenged it, I was told that was the policy! I can only fault the management as even after refusing the service, they couldn't even be bothered to ask the reason why! Such a shame as we had travelled for my Nans 90th birthday, which again they had been made aware of and nothing was mentioned even though other tables were being recognised for birthdays.....

The ambiance, the seating arrangements, the serving staff and of course the food make this a really enjoyable venue to meet friends or family.
Today was my seventh time to eat here and I cannot believe the consistency of the food- every meal has been beautifully cooked and presented served by lovely friendly waiting staff.
I have used the lunchtime menu each time as it is excellent value. Today I enjoyed the Smoked salmon, Steak Frites and Ice cream.
I like my steak rare and they have really pulled the stops out for me. It was perfect!
Our waiter Melston was really helpful, nice and very knowledgeable.
Browns is a great addition to Ruislip and the outside area is perfect to eat or drink when the weather is beautiful.

Went to Brown’s Covent Garden and what a real disappointment it turned out to be .
Our waiter was excellent but the food was no better than a Wetherspoons.
The burgers were dry and tasteless I really think there wasn’t any actual cooking involved almost as if it was heated in a microwave.
Will not be returning.

Fantastic service and food. Michael was our host and went over and above to ensure we enjoyed our visit.

Great service, great food!

A shame that such a nice venue is lacking when it comes to the all important service and quality of food.
When we first arrived we were looked after by attentive staff. I ordered the chicken schnitzel and it was a complete disappointment. It was overcooked to the point I could hardly cut into it and the meat was as dry as a bone and chewy. My pint of beer wasn't a full pint either, something I and others I know have experienced before in this restaurant and something Browns continually fail to put right.
We were given dessert menu's straight after our main meal so we asked for five minutes to decide. We waited for another 20 minutes before we could get the attention of a server. After dessert we wanted a coffee and another long wait ensued. Our server took our order and after waiting another 15 minutes we asked where the coffees were only to be told the server had forgotten to put the order through!
Overall a poor experience of Browns in terms of service and the quality of the food especially considering this was a Saturday evening and the restaurant wasn't even 50% full.
We won't be back for a while, Browns need to actually do something about the comments they receive and up their game considering there are plenty of other (and better) places to eat with quality service.

Considering the high profile standing of this Covent Garden restaurant on which have visited a few times although not in some years sadly the standards have fallen , eg misleading menu prices small print not pointed out by very inexperienced staff who struggled to get order correct leading to a frustrating meal

Browns - Ruislip. Utterly appalling. Poor quality food, served up by an obviously poorly trained and disorganised kitchen staff although most of the dishes were pre cooked and tasteless. Chicken schnitzel was more Macdonalds than fine cuisine. The service haphazard and some staff literally threw items onto the table. Best part of this restaurant are the plants outside. To be avoided. Definitely the worst restaurant in the area for value and quality and that is some accolade not to be proud to have. Incredibly noisy so if you dont want to talk or hear what your table companions are saying this is perhaps the place for you but not for me. Truly horrendous

On arrival we asked about taking our dog in with us to which we were told no problem and we were taken through the restaurant to a garden table. Our server promptly got a fresh bowl of water for the dog. The meal was excellent and plenty of it. Thoroughly recommend Brown's at Windsor. Management and staff couldn't have been more helpful.

Came today for sunday roast bristol browns very dissapointed to be told no lamb,no beef ,no chicken ...then we asked for scollops no scollops ...decided to leave after 1 drink ...as far as iam concerned very bad management

Amazing service from Carolina today in Ruislip! She was extremely attentive and make us all feel really welcome. She also make the effort to make it really special for my dad whose birthday it was! Thanks you were fab! Xx

Carolina at the Ruislip branch was very attentive and helpful and the service was amazing! The food was beautiful

Has a nice time here staff very attentive. That is what you expect when eating out. The menu was excellent will go again.