Bundle Baby  Avis 184

We have purchased Bugaboo Donkey Twin 5 from this shop in May. The order took about 7 weeks to arrive which we expected and therefore ordered it early, however the store was very communicative and Niamh kept us updated. I really cannot fault the constant communication from this store. The order arrived as described and we had no problems with it. Thank you :)

Great service very helpful would highly recommend.

First class customer service by Niamh, always kept well informed and accommodated all requests

I recently purchased a baby pram set from this company, and I couldn't be more satisfied with the experience. The delivery was impressively fast, and the product arrived in immaculate condition. Everything was included, with nothing missing or damaged. The entire process was incredibly smooth and efficient.

I also want to highlight the excellent communication throughout my purchase. Niamh responded to all my emails promptly and provided all the information I needed, making the experience even more pleasant. I totally recommend this website to anyone in need of quality baby products. My experience was very positive, and I will definitely be a returning customer.

Niamh was so helpful

Was very disappointed on how the product was not on time and I had to spend extra to buy a car seat.

Perfect item. Lovely pram but very let down by customer service. Does not answer emails or online chats. No communication at all

I highly recommend this store as I received in time the products ordered and I really appreciated they answered clearly to my concerns.

We came in not knowing a thing about prams and the staff pulled out all the stops in showing us their collection and everything about the different brands! We are so grateful for the time they took to answer our questions and help us in choosing our dream pram! The most kind and thoughtful experience as well as the best price! Have gone back for other items for baby too

Extremely helpful staff, competitive prices and prompt delivery.

Ordered from IE, got delivered in 2 days!!!!!!
Absolutely love the online shop! Great prices and such good deals. Not to mention ability to pay monthly 😍
If you are having second thoughts because of one star ratings, go for it you wont regret it!
Will be buying a pushchair set 🩷

Absolutely fantastic service would highly recommend buying from bundle baby great customer service also

Asked about a Snuzpod in a Dublin shop, grunted something to us about an 8 week lead time. Went home and ordered the whole bundle from bundlebabyonline and it arrived the next day.

I was in hospital when Niamh had my products delivered & ready to go. Definitely helped a lot. Highly recommend bundle baby

We have ordered Nuna Demi Next which was available as a preorder only. Compared to prices from other retailers bundle baby offers great discounts.

Really efficient service and product arrived the next day. Very impressed.

The service both online and over the phone was excellent

Perfect service and delivery! You can make payments towards your order whatever you like.

Was very happy with service .
Ordered a car baby chair .
It arrived in a timely fashion .

I would never ever ever advise anyone to buy from Bundle Baby Online. They completely messed me around and still haven’t resolved things. I ordered a pram on 4th January, I followed up a week later to check when it would be delivered, I was told the pram will be dispatched within 14 working days. 15 working days go by, I haven’t heard anything, I follow up again, I don’t receive a response, I follow up again two days later, I get told it will be dispatched that day or the next day, I follow up again the next day to see if it has been dispatched, no response, I follow up again, this is now nearly 4 weeks after I ordered the pram, I hear from the company that they didn’t even have the pram and they can’t fulfil my order, even though the my had reassured me that it would be delivered in my multiple follow ups to them. Even though I couldn’t really afford to pay for two prams, I was so close to my due date so in panic, I reordered the pram directly from silver cross (which was more expensive and I had to pay for next day delivery, by this point, I was so stressed and just wanted to get it sorted) which arrived swiftly. I then get a notification from the shop app that my bundle baby online order will be delivered the next day, absolutely ridiculous that after being told they could not fulfil the order, the order is then sent but they didn’t even have the decency to tell me about it so I didn’t have the chance to cancel my silver cross one. The pram then arrives so I’ve got two in my tiny flat. I ask baby bundle online to organise a collection and refund, they give me a collection window and say they will refund as soon as they receive it so I wait in for it to be picked up, the company never shows up. They arrange another collection, the company again doesn’t show up. By now I am super stressed because I’m about to be induced, I’m down on a huge amount of money because I’ve had to pay for two expensive prams, there is no space in my flat to get ready for the baby as the boxes of the second pram are taking up too much space and I’m having to continuously follow up with this joke of a company. On the third attempt, the collection is finally made (again outside of the timeframe window that baby bundle online has told me but I deliberately stayed in all day as I knew that they’d have told me unreliable information given all the awful experience with them so far). The boxes were picked up on Monday last week, there was no acknowledgment whatsoever from baby bundle online that they received the pram back, then on Friday, I get a notification on my shop app and an automated email to say I’m being refunded but it is the wrong amount and less than what I paid. I’m now having to follow up again. The amount of stress this has caused is awful especially when the company knows the customers might be going through difficult times anyway with pregnancy and birth and they just don’t seem to care. Never ever buy from this terrible company.

In response to the below response: you had told me multiple times the pram was going to be delivered, as stated in my email, my frustration is that you reassured me multiple times that the pram was being dispatched within a certain timeframe. You then told me after 4 weeks that you could not fulfil the order as you were only sent reef prams, I therefore do not understand why I would need to ask for you to cancel the order and refund me as you told me it wasn’t arriving. I told you I had ordered from silver cross directly. I don’t expect you to tell every customer when an order is arriving when there is an automated email but if you have told that customer that their order isn’t arriving, you could have the decency to say “actually it is, you can cancel your second order”. When I received the tracking information, I emailed you saying, ‘I assume this is a mistake as you have told me this cannot be fulfilled’, I also assumed it was for the other items that I had ordered that had had said you did have in stock (blanket and crib sheet). The compensation of £50 for late delivery has been taken away when you finally refunded for the pram and reduced the refund by said £50 (as mentioned only a partial refund as you had still knocked an additional £15 off the refund, claiming it was the full amount until finally last night after I wrote this review) and yes I asked for a £95 compensation as that is the additional cost I had to fork out, not to mention the stress of the back and forth of this when heavily pregnant. Also the pram I ordered had no free car seat that you mention below. The sheer lack of empathy for the situation when I had to email 17 times to finally get this resolved (as well as trying to ring multiple times and even send an instagram message) is beyond me.