Bunnings Avis 

I purchased a mattress through Bunnings Marketplace and, unfortunately, the experience was disappointing.

The mattress was delivered to the wrong address and marked as signed for, despite nobody at my address signing for the delivery. I had to search neighbouring houses to locate the item myself.

Another source of frustration was the product listing. The same mattress appears to be advertised under different names across various retailers and websites, often at significantly different prices. This created confusion about exactly which model was being sold and whether it was comparable to other Zinus mattresses available online. Even during correspondence regarding my case, different product names were referenced, which only added to the confusion.

The mattress remained unopened and unused, however my concerns were treated simply as a change-of-mind return, and the responses I received felt generic rather than addressing the specific issues I had raised.

I was left with the impression that the customer experience and the circumstances of my case were not properly considered throughout the process.

Purchased some kindling, a new brand for Bunnings, $16, fair price, but the kicker is that it was still unseasoned and very wet though out, and have had a hard time getting to burn. I want something that will burn easily and get my fire going quickly. Ballarat is a cold place in Winter 🥶

springfield bunnings. 11.30am friday 19th june. afyer letting 2 customers go through i asked some advice about some timber and the guy said i am too busy to help you, even though i was the only person there...i asked "so you cant help me" and was just ignored..pathetic service

Brought some paint at Bunnings Robina. The lady staff member
Long blonde hair, tied back (middle aged)was
Soooooo unfriendly & very rude. I tried to make lite conversation while waiting for the paint to be mixed in the machine. She literally just grunted at me. Disgraceful !!

Dear Bunnings
I am provide constructive feedback to hopefully help you fix a problem which you may not be aware exists. I live in the uk and I am trying to buy a gift for my son based in Australia. However, i cannot even access your website due to the 'verify you are human' page run by cloudfare. I most certainly am human and definitely not a bot. Its just a shame, i cannot access your site.

Bunnings Online "used" to be great, advertised what is in each store, honest with what it has. That was its strength.
The first weakness comes from the Marketplace intergration which was annoying, but could be quickly navigated around.
The MOST annoying thing is now the AI intergration experience goes as follows...

Go to the website:
wait........
Search for item
wait........
Uncheck Marketplace
wait........
Uncheck Special Order
wait........
Select Store
wait........
VOILA ! (lunch time is over, you haven't finnished your sandwich, back to work without finding the thing to pick up on your way home)

Later that evening, google it, find it on Amazon and have it delivered next day.

Well done Bunnings, you've made Amazon and Ebay better by comparison.

Bunnings Marketplace is a full Scam beware!!!!!!!!!!!!
Bunnings uses third party sellers and sells under there name. But they are dodgy third party sellers that sell items not as advertised and then refuse or ghost you when you try and get a refund. Bunnings keeps refusing to do anything but escalate it to the seller which is them in name - you never know who the actual seller is. And the seller will just act like every other scam site and give u the run around or ghost you. Be warned dont use - And dont support a unethical and greddy bussiness like bunnings doing this!! is Putrid.

Company guts counter staff to go all in on self service - then axes self service but doesn't get anymore staff for registers, so every single transaction means waiting 20 mins in line. Absolute joke 🤦‍♂️

Web portal is slow as sloth. I avoid shopping bunnings online to avoid frustration. Prices are rip off as well.

I would give less stars if I could . Ordered a dog steps from Bunnings which came from a third party not Bunnings, the size was 250mm X 140mm high not big enough for a Hampster. My advice is don't order from Bunnings online, more than that the customer service are just washing their hands if it and referring everything to the third party. If I have to send it back it is going to cost me in postage so yet again out of pocket. I am going to refer them to consumer affairs as it is just not fair that the paying customer is being shafted

Just about to chuck out a generator bought from Bunnings. Full Boar generator rubbish. Just out of warranty then caput. No parts no service no help. The Bunnings I bought it from Warrawong said they would help but the local store Mile End just laughed at me.
I avoid Bunnings and its' predatory sales model at all cost.

Looked online first for the product I wanted. Went to the store closest to me which according to the website had the item in stock. Could not find it and no one around to ask for help. Went to another store 20 mins away as this one was suppose to have the item in stock, was unable to find at the second store. Approached a couple of ladies working in the area and had to wait for them to finish their conversation to get their attention. Showed them the item and was told by one that she had never seen it before and the other said it might be over there somewhere as she waved her hand, pointing in no particular area. Still no luck finding the item. Click and collect next time, see if they can get that right.

It is an okay place. Prices are not the best, quality is not the best ... but it is there. Sometimes they have things you can't get online. I don't know about the facial recognition mass surveillance they engage in ... but they sell a good faulty hose I guess

Katt in paint shop was awesome good customer service friendly and professional service

Had a few keys cut at Bunnings Mentone, unfortunately one key was not cut correctly which I understand can happen.I decided to go to the Moorabbin store after finding out about the key that was not cut correctly and to have that key recut. On arrival I went to their service desk where team member by the name of Saxon had his personal phone sitting on the counter and looking down and texting, I explained about the key , he continued to look down and kept texting, I said that is very poor to look down and keep texting instead of looking at a customer while the customer or he is talking. He responded that he is multi tasking. I said just give me a refund as I don’t like your attitude. He gave me a refund and then said in a condescending tone “ you have a nice day” i immediately rang Bunnings head office and explained what transpired. They said a team member is not allowed to be on their personal phone at all and his whole attitude is totally unacceptable. Shortly after I also received a phone call from the manager on duty ( Nathan) from the Moorabbin store who was very nice and agreed that his team member’s lack of service , being on his personal phone and his attitude is totally unacceptable and not company policy.
Saxon’s with his attitude should not be in retail.

Taren point - NSW horrible experience stuff Melissa - Supervisor-
This was honestly the worst experience I have ever had at Bunnings, and something I never expected from a company known for customer service.
I went in today seeking assistance with a Ryobi blower return/exchange and fully understand that store policies regarding receipts must be followed. However, the way I was treated by the front cashier supervisor, Melissa (around 4pm on 28/05), was extremely disappointing.
What upset me most was not the policy itself, but the way the situation was handled. Melissa did not spend even one minute genuinely trying to assist or explore possible options. Or even give some useful information to how to proceed…Instead, it felt like more time was spent speaking loudly, being dismissive, and making it clear that helping me was an inconvenience because she had “a million jobs to do.” She couldn’t be there trying to find a receipt to me. ( I didn’t asked that ) a simple polite response would do !!!
At no point did I feel empathy, professionalism, or basic customer care. Rather than trying to de-escalate the situation, I felt blamed and made to feel uncomfortable for simply asking for help.
I left the store feeling nervous, embarrassed, and honestly shocked by the experience. I have always had positive experiences with Bunnings before, which is why this interaction was so disappointing.
…after a few minutes ( also after Melisa gone to do her others million things) , I stepped aside to breathe and thinking in what I could do…quite in shock .. I suppose ….other staff members noticed how unhelpful rude and a loudly Melissa interaction had been, the team member approached me and provided useful information that actually helped. I followed the steps suggested and already managed to locate my receipt. Unfortunately I was so nervos to the point that I didn’t even ask the name of the helpful lady to mention her outstanding customer service and support.

I truly hope management takes situations like this seriously and reminds staff — especially supervisors — that customer service is not only about enforcing policies, but also about treating people with respect.

Katia

Rude female cashier. Spend thousands of dollars at Bunnings per year as a professional builder and all of a sudden a QR scan of a power pass is unacceptable after using it hundreds of times. Do better Burleigh Heads store and your cashiers need an attitude adjustment. Poor customer service.

I bought a tent online through the Bunnings website, but the tent isn't for camping as advertised, so I requested a refund on April 29th. I'm trying to resolve this with the store that sold it and with Bunnings, but they aren't responding, they aren't resolving the issue, and they want me to deal with my bank regarding a transaction they made!!! How can my bank track a transaction they didn't make? The problem remains unresolved.

BUNNINGS ONLINE DELIVERY FEE IS RIDICULOUS!
I wanted to order 2 of the same chest of drawers delivered to the SAME address. How is the delivery fee DOUBLE and more expensive than 2 products? Its going to the same address? The chest of draws were $165 each. The total cost (incl delivery) is over $700.

Bunnings, please explain.

Contradictory information from different people in the same store. Really frustrating.