Bunnings Avis 

Absolute rubbish

Key Cutting. Mandarah store cut a key for me on Monday. After 3 returns with the same key to get it cut right so it works (they wasted 3 blanks) I left the 3rd key and demanded money back. Went to Mister Minute (a bit dearer) and they got it right first shot. They say they regularly have the same complaint about Bunnings Key Cutting. MORAL IS DO NOT USE BUNNINGS FOR KEYS.

Appalling treatment of a vulnerable customer — zero accountability
I had an extremely distressing experience at Bunnings Rockdale on 15 July 2026. As a 69-year-old customer with a registered disability, I visited the store simply asking if I could place a special order for a silver shower hose ($18.40) and brought my old packaging for reference.
Instead of being assisted, I was met with extreme hostility. The Store Coordinator, repeatedly interrupted me, loudly and falsely accusing me of "demanding a discount". When I asked for the manufacturer details on the packaging so I could look into it myself, she opened it, yelled "I am not going to tell you," and shoved it back. When I reached out to retrieve my own property, she falsely shouted "Don’t touch me!" in front of other shoppers, demeaning and humiliating me.
When I requested her name to lodge a complaint, she crossed her arms, shouted "That’s my chest!" and accused me of threatening her. She and another staff member then followed me all the way out to the car park, yelling at me, and were laughing as I sat in my car.
This aggressive harassment triggered a severe panic attack, leaving me shaking and unable to drive home safely.
When I formally complained to management, Complex Manager provided a generic brush-off email offering no formal apology and no indication that staff would undergo retraining on de-escalation or disability awareness.
I no longer feel safe or welcome at this store. Vulnerable, elderly, and disabled customers should beware of how they may be treated here. 

Extremely disappointing customer service in the Garden Department at Bunnings Mentone today.

There were five people in the department, with three staff members , I asked for help locating a specific plant and was simply told, “Over there, under the hanging pots at the back,” before the staff member immediately returned to her conversation with another staff member

There are hundreds of hanging pots throughout the department, so that direction was practically useless. After spending more than 10 minutes searching unsuccessfully, I went back and asked again. Once again, I was pointed in the same vague direction and the same women just started to sweep then stopped and talked to someone again

I had a large trolley and ended up walking through around 30 aisles trying to find one simple item. It would have taken less than a minute for someone to walk me to the correct spot.

What disappointed me most wasn’t that the staff member didn’t know where the plant was—it was that she clearly wasn’t interested in helping. Watching staff members stand around while a customer repeatedly struggled to find a product is not the level of service I’d expect from Bunnings.

Customer service isn’t pointing across the store and hoping the customer figures it out. It’s taking the time to help. Unfortunately, today that simply didn’t happen.

Went to buy more fire starting gel and not 1 on the shelf.
I phoned to ask when they’re getting in more and they said they’re not restocking it.
What the !!!

2 Chief complaint:

1. Overpriced. Rip-off. Takes advantage of monopoly. Very unethical.

2. Bunnings website is slow as sloth. Freeze on every click. Click and wait for at least 20-30 secs minimum. Frustrating!!!

on hold for bunnings power pass for over an hour. just so I can get help paying a bill. their website just keeps taking me to change credit limit when i push the pay now button.

Nunnawadding trade desk staff poor service to trade account customers.
Power pass issue told me to call a number that put me on hold for 15 mins with no answer. Unable to use my account until a staff member Bruce came to my rescue and sorted issue promptly.

I paid an additional fee for next-day delivery with the clear expectation that my item would arrive the following day. Unfortunately, this service was not provided, as the parcel arrived a day later than promised. Despite the delivery guarantee not being met, the additional delivery charge has not been refunded.

This is not simply about the amount of money involved—it is a matter of fairness and accountability. Customers should not be charged for a premium service that is not delivered.

As a single parent raising two children, every dollar counts. The money I paid for a service that was not provided could have gone towards essential groceries and everyday necessities for my family. I believe it is reasonable to expect either the service that was paid for or a refund of the additional delivery fee when that service is not fulfilled.

Love Bunnings but who is the web developer.... Absolutely the slowest website I've used. In 2026 search should be instantaneous.

Absolutely disgusted by the service received through Bunnings marketplace.
We bought a mattress online I checked the measurements of the bed I had to match with a 30cm height. The mattress I ordered arrived well within time and we were happy until we set it up let it inflate and it only went to 25cm. We waited until the next day. We took photos asked for an explanation. The company first said to wait, then said because we’d slept on it that’s the problem. Then I had to ‘not throw away’ the small piece of paper it came with that explicitly said, it’s 48 hours to inflate entirely from the postage pack. But it also said it’s fine to sleep on immediately. The company wouldn’t budge, wouldn’t refund. A clear 5cm in mattress height it a lot if you’re matching bed heads and the description online was incorrect. I called Bunnings every second day for 3 weeks and 26 emails. Everytime they said they take these things very seriously - but I received no refund until I rang my bank and we together decided to enforce their charges as fraud. The company ‘a seller through Bunnings’ like a third party offered me a 10% good will refund. But after the bank threatened them -I emailed them telling them I was putting in a claim I was refunded next day.
Bunnings should not allow sellers to behave this way when their terms and conditions state product must match description or you can refund. This was bad for my mental health ringing and emailing for 3 weeks. I read their Google reviews for Bunnings marketplace and they were awful.

Ripped off for the second time at Bunnings Ringwood in Victoria with the mark down price advertised on the rack not honoured at the register. Fortunately this time I saw it in time to get my money back. And to think they are worried about customers stealing from them...

Michelle in tool shop register Bunnings sunbury 9th July needs to be re trained on how to treat customers with respect and courtesy
Her attitude was rude and arrogant and disgraceful
She didn’t accept our Bunnings power pass app even though it was accepted previously 15-20 mins earlier and then got on her two way radio to advise the other check out girl not to accept it also
Respect works both ways and Michelle is a liability to your team

I am trying to review the ausclimate 10L dehumidifier. Words cannot express how THANKFUL & TRUELY GREATFUL l am to have this appliance. My living space gets condensation and Mold. I researched for a longtime and finally decided to try this machine out. It is a God send, it truly WORKS!!! there is no more problems. I am beyond thankful and truely GREATFUL for this machine. Hope this is a help to anyone else with similar issues, you won't regret buying this!!!!

My local Bunnings Store is Caloundra and WOW in the last 2 to 3 weeks the store has changed dramatically. I'm guessing a new store manager? What a lovely change with the new fantastic staff. Everyones smiling, helpful and polite. The store is clean and tidy and well stocked. What ever has hapened I'm loving it. Keep it up. Loving the new Caloundra Bunnings - New Staff 10 out of 10.

Bought a product named 'Artiss Wooden Bed Frame Double Wooden Beds Base with Charging Ports'. Upon receiving the product, found it was cheap plywood. Wanted to return but Bunnings didn't respond to return request.
Left a feedback and Bunnings refused to publish the feedback.
Simply fraudulent. Stay away from them.

Purchased a cabinet about 50 minutes ago. Told it would take about an hour to build. 27nin later it's done!!! Too easy!!

I recently purchased an item from Bunnings Marketplace (never again) and received and incorrect and damaged look a like. Bunnings Marketplace state quite clearly that they take no responsibility for the substandard items that they promote via this service, (they are happy to take your money but when there is a problem they don't want to know).
After many emails and time wasted dealing with the actual supplier my issues were eventually dealt with and resolved.
Bunnings sent a email to leave a review on their service so I did; as my review was favorable to the Bunnings corporate way of thinking my review was rejected as "it did not their guidelines".
Seriously, you can't post an honest review because some corporate Wan%$& doesn't bad press.

The old lady selling paint is incredibly grumpy all the time. Get a different job.