Burcham Car Sourcing Avis 

387
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A genuinely good car buying experience - bought an XKR a few weeks ago which, a few weeks on, is clearly a belter! Ross and the team actually care about the cars they source - which is kinda rar... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ross and his team are brilliant and I would highly recommend using them. We have bought all our cars from him over the last 10 years and without fault, we have been very satisfied. We know nothing abo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ross and his team where absolutely fantastic, at every stage of this process I felt listened to and was put at ease with any concerns I had. Having not gone through the process of buying a car... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The whole process of buying and selling a car was carried out so professionally and in such a short timescale. And Ross was available throughout to give me excellent professional advice. Delighted wit... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile

Écrit par l'entreprise

Professional car sourcing. Built on a deep love of cars combined with an absolute appreciation for quality customer service.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

387 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,9

Tous les avis

(387)

44 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A genuinely good car buying experience…

A genuinely good car buying experience - bought an XKR a few weeks ago which, a few weeks on, is clearly a belter!

Ross and the team actually care about the cars they source - which is kinda rare these days.

I'd definitely go back to them in the future.

21 juillet 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you so much for taking the time to leave such a lovely review.

We're delighted to hear you're enjoying your XKR, and even more so that it's proving to be every bit as good as you'd hoped. Your comment that we genuinely care about the cars we find really means a great deal, because that's exactly how we approach every vehicle that comes through our doors.

We hope you enjoy many happy miles, and we'd be delighted to help again in the future.

Noté 5 sur 5 étoiles

Fabulous service

Ross and his team are brilliant and I would highly recommend using them. We have bought all our cars from him over the last 10 years and without fault, we have been very satisfied. We know nothing about cars so using his knowledge and expertise is invaluable.

10 juillet 2026
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Réponse de Burcham Car Sourcing

What a lovely review to receive. Looking after your cars over the past ten years has been a genuine pleasure, and we never take that trust for granted. Thank you for your continued support and recommendation, it really does mean a great deal to us.

Noté 2 sur 5 étoiles

Bought a car from burcham car sourcing…

Bought a car from burcham car sourcing in March. Drove it the 615 miles home to Scotland. 8 day's into the ownership a problem with the satnav came on the dash. Contacted burcham and was told to get it diagnosed so took it to the local bmw dealership (car is a bmw 530i) and they said GPS unit needed replacing. Contacted burcham and only option they gave me for repair was to return the car to them, no local repair. So I decided to use the warranty that came with the car even though consumer advice had told me that as issue was in the first 30 days it was dealers to sort. Warranty wise agreed to pay most of the repair but not all of the cost. There were £283.88 of part's that they didn't cover so contacted burcham to see if they would cover these and they refused leaving me out of pocket

7 mars 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Hi Scott,

We're genuinely sorry that you feel your experience warrants a two-star review, particularly as we worked hard to provide a practical solution once an issue was reported, given your distance from us.

When you contacted us, we confirmed that the fault can be diagnosed locally to you so that the fault could be identified.

Once diagnosed, we offered two repair options: either return the vehicle to us so that we could manage and pay for the repair directly causing you minimal disruption and no chance of being out of pocket, or utilise the comprehensive Warrantywise policy that we supplied, at our cost, as part of your purchase.

As you live over 600 miles away in Scotland, we appreciate that returning the vehicle to Surrey was less convenient. The Warrantywise policy was supplied specifically to provide clients in your position with the flexibility to have repairs carried out closer to home, and we were pleased that it enabled you to have the repair undertaken locally.

You chose to have the repair completed at a BMW main dealer through the supplied warranty.

Warrantywise assessed the claim in accordance with the terms of the policy and paid £1,035.23 towards the repair. The remaining balance arose because the total repair cost exceeded the amount approved under the terms of the Warrantywise policy, including the costs charged by your chosen repairer. This was highlighted to you in advance of you commissioning the repair.

Unfortunately, as the repair was undertaken via the warranty route at a repairer of your choosing, rather than being returned to us to manage directly, we were not able to contribute further towards those additional costs.

We fully appreciate that this was not the outcome you had hoped for, but we do feel we acted reasonably by providing both options from the outset and by supplying a warranty that gave you the convenience of arranging the repair locally.

We wish you many enjoyable miles with your BMW and, should you ever wish to discuss the matter further, we would be happy to do so.

Kind regards,

Ross Burcham

Noté 5 sur 5 étoiles

Five Star Service

Ross was a delight to deal with. Straightforward, helpful and communicative. He takes the hassle and angst out of buying. It was great to have someone so knowledgeable in my corner to help navigate what can be a daunting process if done alone.

30 juin 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you so much for your kind words, David.

It was an absolute pleasure helping you find your Defender, and we're delighted that you enjoyed the experience. We firmly believe that buying a car should be exciting rather than stressful, so it's wonderful to hear that we were able to make the process straightforward and enjoyable for you.

Thank you again for placing your trust in us. We hope you enjoy many happy miles in your Landy, and if we can ever help you, your family or friends in the future, we'd be delighted to do so.

With our very best wishes,

The Burcham Car Sourcing Team

Noté 5 sur 5 étoiles

World class experience

I rarely leave reviews because, sadly, great customer service has become so uncommon. However, Burcham Cars absolutely deserve the recognition.

From my very first enquiry through to delivery, the entire experience was exceptional. Ross was so helpful and you can tell he is genuinely passionate about what he does. There was never any pressure, just straightforward advice and excellent communication throughout.

Buying a vehicle should feel exciting, and Burcham made it exactly that. They went above and beyond to make sure everything was perfect, and the attention to detail really stood out. Even after delivery, which speaks volumes about the way they look after their customers.

It’s refreshing to deal with a business that truly values integrity and customer experience. I wouldn’t hesitate to recommend Burcham Cars to anyone looking for a specialist vehicle, and I would happily buy from them again.

Thank you to the whole team for such an outstanding experience.

25 juin 2026
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Réponse de Burcham Car Sourcing

Thank you so much for such a thoughtful review. It's always lovely to hear when someone has genuinely enjoyed the whole experience, as that's exactly what we hope to create. We really appreciate your recommendation and hope your new vehicle brings you many happy miles.

Noté 5 sur 5 étoiles

Amazing service, incredibly friendly team

Ross and his team where absolutely fantastic, at every stage of this process I felt listened to and was put at ease with any concerns I had.

Having not gone through the process of buying a car before I probably wasn't the easiest customer but Ross was super patient.

They even made sure to deliver the new car in time for me and my family to use it on a trip which meant rearranging drivers their end!

As and when I sell my car and look to upgrade, I will 100% use Burcham.

25 juin 2026
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Réponse de Burcham Car Sourcing

It was a genuine pleasure to help, and we’re delighted everything came together in time for your family trip. Thank you for placing your trust in us, and we’ll look forward to helping again when the time comes for your next car.

Noté 5 sur 5 étoiles

Seamless service from Burcham's…

Seamless service from Burcham's giving us the car we wanted with all the hassle taken out of the process. Having it delivered was a considerable convenience also !

29 mai 2026
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Réponse de Burcham Car Sourcing

Thank you for sharing your experience. It’s good to know that the process felt straightforward, and that having the car delivered made things easier. We really appreciate your recommendation and hope you enjoy your new car.

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, found me exactly the right car, quickly and with zero hassle. Quality exceeded expectations. Highly recommended.

3 juin 2026
Avis spontané
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Réponse de Burcham Car Sourcing

What a lovely review to receive. We’re delighted the search delivered exactly what you were looking for and that the car exceeded expectations. Thank you for your recommendation and for taking the time to share your experience.

Noté 5 sur 5 étoiles

A seamless and professional service.

The whole process of buying and selling a car was carried out so professionally and in such a short timescale. And Ross was available throughout to give me excellent professional advice. Delighted with the new car and equally delighted with the deal regarding the price for the car being traded in. In sum, a seamless, professional and timely process. Such a pleasure to totally avoid all the pressure normally associated with such transactions. Thank you so much. Would most definitely use this service again and highly recommend it to others. Alastair McKay

16 avril 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you for such lovely feedback. It’s great to hear everything came together smoothly and that you’re enjoying your new car. We truly appreciate your recommendation and look forward to helping again in the future.

Noté 5 sur 5 étoiles

Thorough search found right car that…

Thorough search found right car that met all my specifications!

8 juin 2026
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Réponse de Burcham Car Sourcing

Thank you for taking the time to leave a review. Finding the right car is always the goal, so it’s lovely to know we were able to match your requirements. We hope you enjoy every mile.

Noté 5 sur 5 étoiles

Excellent from start to finish

Excellent from start to finish. Communication, integrity, patience on many questions, follow through on any actions excellent.

5 mai 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you for your kind feedback. It’s great to hear the experience felt well managed throughout. We truly appreciate you taking the time to share your thoughts.

Noté 5 sur 5 étoiles

I would like to thank Ross and his Team…

I would like to thank Ross and his Team for the excellent service throughout the purchase of my BMW 540I. I was treat with care which made the purchase of my car thoroughly enjoyable . It was precisely as he described it, living nearly 200 mls away. Connor delivered it on time and explained everything I needed to know. I couldn't recommend them too highly and wouldn't hesitate to use them again.

18 mai 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you for your generous feedback. It’s great to hear the experience felt enjoyable and reassuring throughout, especially from a distance. We’re delighted the car lived up to expectations and that everything came together smoothly on the day. Your recommendation is genuinely appreciated, and we’d be very pleased to help again in the future.

Noté 5 sur 5 étoiles

Great service from Ross

Great service from Ross, quick turnaround and top specced camper bought in a smooth quick transaction.
He had the car freshly serviced and MOT’d for me the same day i called to enquire and pay a deposit.
I was originally set to go view a different camper and called to enquire with the newly listed camper Ross had. Ross did a car check on the other persons camper for me and gave me the details. I admired that Ross did not slate the other persons camper and actually said it was well specced. This helped build my trust with Ross quickly as salesman can be quick to slate competition.
Deposit paid over the phone and arrived next day to collect the camper Ross had listed. The Camper was well presented, clean and top spec!
I will be in touch again in the future to source some high end performance pieces in the future.
Highly recommended.

22 mai 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you for taking the time to leave such a detailed review. It’s great to hear the process felt straightforward from the outset. We’ve always believed transparency and a considered approach matter, so your comments are genuinely appreciated. Delighted the camper was the right fit, and we look forward to helping again when the time comes for those performance pieces.

Noté 5 sur 5 étoiles

Ross and Fran made finding my vehicle…

Ross and Fran made finding my vehicle very easy and removed the buying with the heart problems! They found the ideal vehicle for my needs and also took away my older vehicle for prep and sale.

Seamless and highly recommended.

15 avril 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you for your kind feedback. It's great to hear that the process felt clear and straightforward, and that everything came together as it should. We truly appreciate your recommendation and taking the time to share your experience.

Noté 5 sur 5 étoiles

I had an excellent experience working…

I had an excellent experience working with Burcham from start to finish (not for the first time!). The entire process was incredibly efficient and smooth, which made what can often be a stressful experience feel easy and well-managed.

They were consistently trustworthy and transparent throughout, always keeping me informed and making sure I felt confident in my decision. One thing that really stood out was how available they were — whenever I had a question or needed reassurance, they were just a call away and always happy to help.

Most importantly, they found me a fantastic car that I absolutely love. It perfectly matches what I was looking for, and I couldn’t be happier with the outcome. I would highly recommend their services to anyone looking for a reliable and dedicated car broker.

14 avril 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you for taking the time to share such detailed feedback. We’re so pleased the process felt clear, well managed, and reassuring throughout. It’s always a pleasure to assist, and we truly appreciate your continued trust and recommendation. Delighted to hear the car is exactly right.

Noté 5 sur 5 étoiles

Ross and the team went above and beyond…

Ross and the team went above and beyond to find a car for our daughter. Would not hesitate to recommend them to anyone looking for their next car. Thank you!

18 mars 2026
Avis spontané
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Réponse de Burcham Car Sourcing

Thank you for your kind feedback. We’re so pleased we could help find the right car. It was a pleasure to be involved. We truly appreciate your recommendation and taking the time to share your experience.

Noté 5 sur 5 étoiles

Exceptional service every time!

Since we have been returning customers, having bought from you before, we already knew we were in good hands but this time was just as great. Your customer care is always outstanding and we really feel valued every step of the way. Thank you - we cannot recommend you enough!

1 avril 2026
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Réponse de Burcham Car Sourcing

Thank you for your continued trust, it really does mean a great deal. We’re so pleased the experience has remained consistent each time, and that you’ve felt well looked after throughout. We truly appreciate your recommendation and kind words.

Noté 5 sur 5 étoiles

This is the third car ive bought using…

This is the third car ive bought using Burcham Car Sourcing. Its literally the service you didnt realise you needed. Having bought cars in the past really badly (wrong car, wrong finance, wrong terms) I now get to come away knowing that I have done everything right.

Thanks so much again Ross & Fran. Looking forward to the next one!

7 avril 2026
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Réponse de Burcham Car Sourcing

Third time with us — we must be doing something right! We really appreciate the continued trust and are pleased it all felt straightforward again. Always a pleasure to be involved, and we’ll look forward to the next one.

Noté 5 sur 5 étoiles

From the beginning when we first made…

From the beginning when we first made contact right up to collecting the vehicle everything went as seamlessly as purchasing a car experience could go. Ross was the most pleasant to deal with, courteous & knowledgeable we could not recommend the Burcham's Car Sourcing business highly enough.

27 février 2026
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Réponse de Burcham Car Sourcing

Thank you for your kind feedback. We’re so pleased the experience felt seamless throughout. It was a genuine pleasure to work with you, and we truly appreciate your recommendation.

Noté 5 sur 5 étoiles

Sourcing of car!

The second time I have used Ross and the team. Outstanding service, unbelievably efficient and everything delivered with utmost convenience.

20 février 2026
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Réponse de Burcham Car Sourcing

Thank you for coming back to us again, it means a great deal. We’re pleased the experience felt seamless and efficient throughout. Your continued trust is very much appreciated.

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