Burrows Motor Company Avis 

The salesperson (Ben) was very helpful and thorough. He was also friendly and the sale was pain free

Friendly, polite staff. Made it a very easy, quick sale. Especially with me travelling all the way from down south. The car is in immaculate condition and I’m beyond happy with the car and the service! Would 10000% recommend!

Excellent professional conduct by Evelina. She was responsive and humble when communicating with us. No question was too much for her, she was patient with us.
We have been enjoying our brand new Toyota Yaris Cross!
The Staff were hospitable and kind.
I will recommend Burrows!

Initially everything was brilliant. The only concern was the P/X of our car. 'We really want your car' was the sales pitch, and near as dammit equalled a quote from another dealer, if we were exchanging at that moment.
I was given reassurance that come June 24 (8 week wait) they will do their best for customer satisfaction.
So we agreed a purchase of a new vechile.
That's where customer service started to decline. Unreturned phone calls, lack of information etc. In fact we knew that our new car was at their premises before they did !!!!!!!
P/X time. Given an insulting offer, that was set in stone. Was recommended by them to use CarWow. Unbelievable ! Had to sell our car elsewhere, this was a stressful process. We sold for more than they offered us, and yet all the perceived excitement disappeared. We have bought from other main dealers, being a maìn selling point of a seamless changeover of cars. Drop ours off and pick the new one up at the same time. Next time I buy, it'll be with a dealer that 'does want our car' and a gaurantees a seamless transition.

Had a reply from Burrows. Trying and failing to justify their procedures. I never said that the car was ready to handover. I also take issue with the P/X. We have NEVER had sell our vehicle ourselves, in fact NEVER used a third party. As stated, this is one aspect that is a motivating factor when changing vehicles.
Other dealers guarantee a value for a lot longer than 2 months.
If this a policy of Burrows, than I won't be returning. Customer service and satisfaction should be paramount, not trying to excuse a poor experience.

Julie couldn't have been more helpful in dealing with everything. Many thanks.

Brilliant service, have been buying Toyota since 1970 and have been with Burrows since they took over. Excellent service recently from Dan and Greg, bent over backwards to fulfil our needs

I have been buying cars and having services,etc from Burrows for 9 years.
I am so very happy with all areas. Firstly the staff are brilliant, welcoming, friendly and helpful. Nothing is too much trouble. Listen to any questions I may have, listen, and solve them. The customer waiting area is very nice and comfortable and drinks offered regularly.
When I get new car everything about it usually the tech is explained so when I leave I am fully conversant with it.
Wouldn't go anywhere else other then Burrows, love Toyota cars.
Special mention to Julie who has sold me my last 3 cars and no doubt next one *****

Everyone was very professional and kind, especially Simon who has looked us for the purchases of 3 new cars. Made the change over easy.

Everyone friendly, everyone helpful, knowledgeable staff, understood my requirements and made to feel special, literally from the top to the lady cleaning the showroom, everyone made the effort to speak to us.

Excellent service at the Doncaster branch. They couldn't have been more helpful.

Yet another smooth straight forward purchase.

Keep coming back because sales staff (Dan) very good giving no pressure at all to purchase or not.

Aftersales service excellent resolving any issues quickly.

I’ve been purchasing my cars from Burrows for over 10 years and can honestly say the service you receive is amazing. Bill Merrick has looked after me and also now my parents with every car we’ve purchased and nothing is too much trouble for him i wouldn’t go anywhere else.

Apart from receiving the car a few weeks later than estimated, everything else was as good as expected. Never felt hurried or pressurised in the whole process, and the dealership took the time after sales to ensure everything was in order and understood.

I has just about given up on the brand as had poor service from my local dealer but decided to give Toyota one last try and very pleased with the result, Koby and the rest of the team at Burrows Doncaster could not have been more professional from start to finish, very knowledgeable about the product and really easy to deal with, great people.

Great service from Ben & Steve at Burrows Mazda Sheffield when purchasing new vehicle

I recently bought a car from Burrows Mazda York and had great customer service from start to finish from David. He even called a few days after to make sure everything was fine and if I had any questions. Could not recommend highly enough!!

I have just bought yet another Yaris from Burrows Doncaster and as always the person I always look for is Julie I normally change my car every eighteen months and Julie is always there to help and I always get a very good service from all the team at Doncaster.

Never recommend the branch: Burrows Toyota Rotherham.

I got my Yaris on 29-5-2024. Do not confirm my driving documents details for DVLA registration.

Not yet received my V5C so far. (It is July)
Contact DVLA and ask £25 for replacement

Cannot imagine a big company of this non professional services

Great experience all round. Nothing is too much trouble for the staff at Baugh green. They get the best deal on the perfect car.
Claire Bryan has been super at sorting everything. 😁 keep up the good work.

Great Company to deal with. Excellent serve from Claire all the way through from test drive to collection of our new car.