Business Debtline Avis 

Until I spoke to Citizens Advice initially, and was referred, I never knew this service existed. No reason to ever search for it. Of course, through my business, I ended up in a bit of a pickle. I did use the chat service 3 times, not because I wasn't given proper advice, but because I was afraid to follow the particular advice. Eventually I made a phone call and once I was connected to an advisor, I had an absolutely amazing experience. I received genuine empathy, and the advice was amazing and I felt so reassured. You can tell these people are not reading from a script. I know I will be in touch with BDL in the future, and I will most certainly recommend the service to my business contacts.

Good honest advice which helped initially with utility debts.

I have to say I was extremely impressed with the depth of information and advice I was given by the amazing human that is Mark! I was anxious and extremely stressed when we initially spoke and he was calm, kind and patient with me. The fact that he kept reassuring me through the 1 hour call made me feel like someone actually understood my current situation and actually had a solution. His advice and follow-up email was very detailed and I am so grateful. Thank you Mark! The only down side is that I couldn't get intouch with anyone for a follow-up question a few days later. I was on hold for 5 days up to 2 hrs max. Aside from this the initial process was worth the 1 hour wait on hold and 1 hour advice time. I highly recommend this service.

Very helpful service

I was so stressed with my debt .The person I talked with had good listening skills.The advice I get made me feel better and positive.Thanks very much

Supplied a lot of useful information. Actually spoke to a person who was helpful and friendly, which made a lot of difference.

Very clear, patient and knowledgeable. Would highly recommend.

Initially rather unbelieving that anyone could help but was impressed with the depth and level of understanding my situation and providing guidance and direction where i thought there was none

Great support for my debts. I was really impressed with Business Debtline's service and the advisor I spoke to. I am so grateful such services exist. I was becoming very overwhelmed and concerned about my level of debt, but Business Debtline talked me through my options and put my mind at rest that there was a solution. Thank you so much for your help and advice!

It took a while to get to speak to the right person, but once I did they were brilliant and helped me find a long term solution to deal with my creditors - worth taking the time to speak to the right person. Thank you very much for your help, Marie! :-)

Easy to explain and very helpful

I found the advisors knowledgeable and able to understand my situation giving me easy to understand solutions, the two advisors I had were very supportive as I have a hearing difficulty, they were patient.
Couldn't have done it without their valuable advise thank you so much

I needed help to support a family member. These guys are amazing - both in the highly practical advice given, but also in the stress reduction achieved through using their service.

The advice & information I got in a phone call with the helpline was great. Instead of continuing to be swamped by a messy series of events I was hugely relieved when the advice focussed on a clear picture of what to do next.

Very helpful

Very polite,helpful and respectful in every aspect of the conversation.Quick and accurate explanation regarding your options,rights and even some insight on the legal side of things and all of this followed with an email containing all the help I need. Thank you and hopefully it bears fruit in the end. Kind regards

Straightforward and efficient. Staff were amazing. Full of empathy as Im going through terrible times. I would recommend this company.

You were very helpful and professional at a time when i was at my lowest point in my life.
I couldn’t thank you enough for your knowledge and your help and advise.

Lovely lady, so kind and helpful with good ideas to move forward with my debt