CAFU Avis 127

Broken promises, not sticking to the agreed-upon timeslot for a technician to show up, wasting hours of my time. What started as a good service deteriorated to an appalling range of apologies for inconvenience, but still not solving the problem. A classic example of how to ruin the customer experience.

Unfortunately you cannot select a time when a fee is being not being added. Used this service for many years. Understand the business is struggling but slugging customers is maybe not the way to go.

The technician named Immanuel (black guy) was about to damage my car. Although I stated numerous times that it is dangerous to start the car in overheated position, he kept pushing me for it. I spoke to customer service for days they did not even do a refund

Cafu pilot called me before my time and then expected me to answer same time. There is a possibility that some one may not answer the call in a single ring. They didn't even wait for 10 mins for the customer to call back who has waited the whole day to book the service on his designated time slot and cancel the booking and pushing me to book after two hours. On top of that their customer service is not helping and saying they cant do much and customer has to wait only. I don't recommend this service when anyone require in hurry

Huge hike in delivery fees.
It's now useless to use their services.
Need to get my wallet money back!

I’m tired of complaining with this company. They don’t stick to the time slot, fake promotions and, mainly, drivers lie! They just don’t come or get lost and say the car wasn’t park in the right location. If you are low in gas, good luck to you.
Now, they started to charge convenience fee. I’m out for good!

20% increase in Cafu due to delivery charges? why? and they call it a small fee????????????? Im deleting the App

Very bad experience, after minor car service the mechanic put some cloth inside the filter and left , when I started car was not moving, customer care sent someone when I requested,his findings was problem with the gear box and nothing they can do , I refused because I know about my car , they send another person who finds out a cloth was stucked inside a filter box during their service , that was the reason car was not moving,I was about to take my car a spent so much money in garage because of CAFU mistake.

I have been suffering since 2 weeks. They claim technical issues etc. NO timings available, always error. Worst / Poor services since many weeks now. I have aed 700 pending in my wallet still and when i asked them to return my money, they dont and they have lots of deductions which is totally unethical. I would not recommend as lots and lots of issues off late. I am suffering a lot and even my money is stuck and they are not returning it back as well. POOR.

Very poor performance from Cafu team . Cafu didn’t respect the time slot and didn’t come on time and cancelled the trip without informing the customer. Customer service is too horrible

Trying to refuel for almost a month with no success. App is showing "something went wrong" for last month. When I reported the issue, they said just try again. This is the 2nd time they face a major operational outage and I don't recommend anyone to depend on such service

Zero star if possible. Trying to place an order Thursday afternoon and delivery time showing for Sunday. Their call center claiming all the slots are booked, if you want priority service pay 150aed to deliver 10liters petrol immediately. This is kind of looting from people who has loaded their wallets. Money stuck with them with no services

I would give zero star if possible. They come so late. 1-2 PM was window booked , driver didn't come even at 4 pm , I had to go pickup my son from school who was crying. customer service kept giving wrong information all the time.

I am a loyal customer- I literally only refuel with Cafu. So when my fuel cap went missing I assumed the pilot forgot to put it back- It requires a key, it’s hard to open and who else would/could take it? 🤷🏽‍♀️ I tried to WhatsApp to ask for support- no answer. I called them- they said it had been 24+ hours so they couldn’t help me (WHO checks their fuel cap within 24 hours of refilling, ever? Anyone?) I asked for a call back- nothing. I called again- they told me they’d tried calling twice without answer. I went back to check- I had no missed calls.

The fuel cap is such a tiny and pathetic thing, and I’ll obviously have to go and find a new one either way, but I can’t imagine the money I have spent with them over the years and am disappointed at how dismissive and unsupportive they’ve been. I literally only needed to be listened to properly and given a moment to get their perspective on what they propose had happened. Really frustrating that big companies can just not acknowledge or respond to customers and that’s that.

Horrid, you pay over 1000 aed and they refuse to clean the car because it's dirty inside. What in the universe are they thinking... What is wrong with these people. Seriously...

Very bed drive and careazy people

Pilot 1982 Liaqat ali khan the best man for cafu he help me and he give me best service thank you for help thank you cafu

Two bad experiences with Cafu car wash. First time the pilot did not apply enough water and used a product to simply rub the car, caused serious damage to the clear coat. Second time I tried months later (thinking service may have changed). The pilot drove into my car then called me a liar saying he did not hit the car. He said he reversed to get closer as the hose was not long enough. After damaging the car the call center says we will contact you in 48 hours then asks for more pictures when they clearly have one showing the damage and the warning sign from the car computer that stated that the collision was detected (with time and date stamp). Just horrible service, they cannot be trusted.

Very happy with their at work or at home, Fuel Delivery Service.
App UI needs bigger text fields. Their flat tire service is a bit slow.