I ordered 2 x 47kg cylinders on September 21st, thinking my 2 current cylinders were empty. When the delivery arrived on Thursday 24th, the driver realised that one cylinder was still full, so only... Voir plus
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Lisez les avis des autres
My elderly dad moved from his property in to a residential care home. It has been a difficult time for me having to take care of all the cancelling of utilities. Customer service from Calor has been... Voir plus
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The payment system is archaic. They don’t take either cash or card payment via a hand held card reader. You will need to fill in your card details, plus name and address on a form, then provide a... Voir plus
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I recently switched to Calor for my bulk LPG supply. Kieren Enticott, my sales contact, made the whole process effortless for me. He clearly knew his stuff and asked all the pertinent details to exped... Voir plus
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À propos de l'entreprise
- Compagnie gazière
- aussi dans
- Fournisseur d'énergie
À propos de Calor
Écrit par l'entreprise
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Coordonnées de contact
Athena House, Athena Drive, CV34 6RL, Warwick, Royaume-Uni
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4,7
Excellent
26 k avis
Demande des avis aux clients
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Great Service
Oliver was very polite and helpful, as are all the delivery drivers at Calor. A genuine pleasure as always!
- Venom Ltd
16 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that our delivery drivers consistently provide excellent service and that your interactions are always a pleasure. We appreciate your kind words.
Réponse de Calor
Thank you for taking the time to leave us a review. We're delighted to hear that your delivery was perfect and reached your safe space! We really appreciate your feedback.
Réponse de Calor
Thank you for the positive feedback.
Excellent, friendly and helpful.
Excellent, friendly and helpful service from the delivery driver, James McCallum. He spent some time searching for a possible leak in the hoses and fittings and was able to declare that all was in order before he departed. It is a shame that the drivers are no longer able to supply a print-out receipt though, as having to specifically request an invoice from the Accounts Dept. after each delivery is a nuisance!
16 septembre 2026
Avis spontané
Réponse de Calor
We appreciate you sharing your experience and acknowledging the excellent service provided by our delivery driver. We understand your frustration regarding the change in our receipt policy and the inconvenience of requesting invoices separately. We are actively reviewing our processes to improve the customer experience in this area.
Matt G and Simon B have been brilliant…
Matt G and Simon B have been brilliant swapping over my tank today. It has all gone very smoothly. Thanks
16 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review! We're delighted to hear that the tank swap went smoothly and that our team provided such great service. We appreciate you sharing your positive feedback.
Very easy to order with prompt and…
Very easy to order with prompt and efficient delivery. Person who delivered gas bottle so pleasant and very helpful. Will definitely use again.
9 septembre 2026
Réponse de Calor
Thank you for your wonderful feedback. We're delighted to hear that your ordering experience was easy and that the delivery was prompt and efficient. It's great to know our delivery person was pleasant and helpful. We appreciate you sharing your positive experience and look forward to serving you again.
A "smar t" service
Realy like the Calor service . Refills, tank inspection + maintenance - all happens automatically without any needed input by me. A "smart" service!
Only negative: invoice after refills only show quantity, not the cost/price.
16 septembre 2026
Avis spontané
Réponse de Calor
We're delighted to hear you appreciate our automatic service for refills, inspections, and maintenance. We understand your feedback regarding the invoice details and will consider it for future improvements.
Efficiently and quietly doing the job
Efficiently and quietly doing the job, and causing no disruption whatsoever. We hardly knew they were here. Everything was put back exactly as they found it. Wayne, Lee B and Lee L were polite, they were friendly and helpful. Above and beyond expectations
16 septembre 2026
Avis spontané
Réponse de Calor
We're so pleased to hear that the team efficiently and quietly completed the job, causing no disruption. It's wonderful that everything was put back exactly as they found it and that our colleagues were polite, friendly, and helpful. Thank you for sharing your positive feedback!
Louise
Louise, a Senior Customer Care Executive, was the first intelligent person I had found in Calor gas after a long & tedious wrangle over invoices. It looked like it was going legal but she managed to resolve it efficiently and to both sides satisfaction. calor need more louises as the rest of their accounting side are a dismal failure and hide behind the legal department when questioned. They prefer sending menacing emails & texts rather than resolving problems. Thank goodness for Lousie! She saved the day.
21 août 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to share your positive experience. We are truly delighted to hear that one of our team members was able to efficiently resolve a challenging situation to everyone's satisfaction. It's wonderful to know that their dedication and problem-solving skills made such a significant difference. We appreciate your valuable feedback and will ensure it is shared with the relevant team.
Gary and Dean attended my house to…
Gary and Dean attended my house to replace a tank lid, both were very professional, friendly and done a great job! Thanks
16 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that our team provided such a professional and friendly service while replacing your tank lid. It's great to know they did a great job.
We'll be sure to share your kind feedback with them and their management team.
Gas delivery turned up with no prior…
Gas delivery turned up with no prior notice. The driver didn't ring the doorbell, and let himself in unannounced. We have a rescue dog and the gate was left open.
16 septembre 2026
Avis spontané
Réponse de Calor
Hi Jakub,
I've located your account and can see that your method of delivery is automatic top-up. As a result, Calor will schedule, and make deliveries on your behalf.
As per the Terms & Conditions, Calor do reserve the right to have 24/7 access to the tank for delivery/maintenance/emergencies.
However, in relation to deliveries, we can set you up for SMS notifications which will notify you when a delivery is due. Looking at your account, this is not currently set up, but you can contact customer services either by telephone or by email and request that this service be activated.
I do apologise that the gate was left open, especially as there is a dog at the premises. I will relay this back to your local deistribution team and advise them that going forward drivers should close the gate on arrival and exit.
- Gary
Joe March was our engineer
Joe March was our engineer, very professional, friendly and easy going.
15 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave us a review.
We're delighted to hear that our engineer was professional, friendly, and easygoing. We truly appreciate your positive feedback.
Excellent service from Jim Sither
Excellent service from Jim Sither. He was extremely helpful throughout the exchange of our Calor gas tanks and made the whole process straightforward and hassle-free.
Communication was excellent, everything was organised efficiently, and Jim was friendly, professional and a pleasure to deal with. It’s always appreciated when someone takes ownership of a job and makes sure everything runs smoothly.
Thank you, Jim — great service and very much appreciated. Highly recommended.
27 août 2026
Avis spontané
Réponse de Calor
We're so pleased to hear about your excellent experience with our service. It's wonderful to know that our team member was extremely helpful and made the process straightforward and hassle-free for you. We appreciate your kind words and recommendation.
Superb team
Superb team, delivery always on time, driver always very polite and helpful, I would highly recommend.
15 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you consistently receive excellent service from our team and that your deliveries are always on time. It's great to know that our drivers are polite and helpful, and we truly appreciate your high recommendation.
Overfill in February- still not removed…
Overfill in February- still not removed and still trying to charge me. Terrible to deal with
18 février 2026
Avis spontané
Réponse de Calor
Hi Sam,
I do apologise.
I've requeted your details so that I can look into this for you.
- Gary
Polite and efficient service
Kieren Enticott was very patient especially when I messed up the first Docusign link .He was knowledgeable and not pushy,giving me time to consider my options whether to sign up with Calor or not .Information given was clear and precise.A pleasant person to do business with.
15 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful feedback. We're delighted to hear that our team member was patient, knowledgeable, and provided clear information, allowing you time to consider your options. It's great to know you had such a pleasant experience.
Brilliant service as usual drivers are…
Brilliant service as usual drivers are always very friendly and always very helpful with gas bottles
12 septembre 2026
Réponse de Calor
Thank you for taking the time to share your wonderful feedback. We're delighted to hear that you consistently receive brilliant service and that our drivers are always friendly and helpful with your gas bottles.
I was given completely wrong…
I was given completely wrong information from commercial sales manager. Convinme I'd be so much cheaper to change to commercial from domestic. He told me I'd be cheaper and quicker getting the groundwork done myself, new concrete base, trench etc. Cheaper fuel price by a 3rd etc etc. The project has take over 2 months, 5 different engineers, my gardens dug up for several weeks which have now turned into a mud bath/river. Pathway lifted for several weeks which is the area my clients use as an entrance. The list is absolutely endless. Just to be told by every engineer that this is a job that simply could have been a straightforward re site all works could have been done in one day instead of having several different eng, weeks apart and tank emptied, left lieing around and no mains gas supply. Accounts cancelled, new contract (unwanted) thousands of pounds wasted because of this sales advisor and my home and buisiness premises in complete upheaval. Absolutely shocking. Waiting a call back from his manager.
15 septembre 2026
Avis spontané
Réponse de Calor
Hi Kerry,
Please accept my apologies for these issues.
I've located your account and have emailed both the Sales Rep, and his Manager requesting them to make contact with you as soon as possible.
Just to manage your expectations, the Manager is out of the business until the 18th September, so it's likely they will contact you when they'bve returned.
In the meantime, the install and the uplift is booked for today.
- Gary
On time with the delivery
On time with the delivery, driver was very helpful.
15 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave us a review. We're delighted to hear that your delivery was on time and that the driver was very helpful. We appreciate your kind feedback.
great friendly driver nothing was to…
great friendly driver nothing was to much trouble
15 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave us a review. We're delighted to hear that our driver was friendly and that nothing was too much trouble for them. We appreciate your kind comments.
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