Canaccord Wealth Avis 38

We have used Canaccord for the past few years, and they truly cannot do enough to support their clients. I recently experienced an issue logging in, and Jess Walker was excellent — she guided me through the process step by step and ensured I was able to access our portfolio without any problems.

My experience of Canaccord Wealth has covered over 5 years, with annual reviews with a dedicated manager (that does not change every year {a further indication that this company treats its employees as it treats its clients}) and in this particular case, I forgot a password to log in to the online site to access my portfolio details.
A simple call (answered immediately by Jayne Clarkson) put me through security to identify me, followed by an immediate resolution of the problem. This is what is considered the "old fashioned" standard of banking, which can be considered rare among financial institutions these days, but fortunately not with Canaccord.

I have been unable to log in for a few days. Phoned the helpline and Jayne Clarkson talked me through the process brilliantly. After a few minutes I was logged in. Thank you Jayne.

Very pleasant and helpful Jayne sorted my web access problem in minutes and updated security Qs to make it easier next time.

I was having difficulty logging into my account. I contacted the Worcester office and they arranged for for me to have a telephone call with a very understanding and patient lady called Jayne Clarkson. She helped me to fix the problem very quickly and it was very much appreciated.

I had forgotten my login credentials for the Conaccord website. I phoned the client services support number and got through to a customer support agent immediately, the lady who helped me was Jayne and she was polite, knowledgeable and very helpful, in just a few short minutes I was in and able to access my data. First class service, thank you.

A slight technical issue sorted by a very helpful Jayne Clarkson today.

Thank you Jayne

It would have been longwinded and difficult to have tried to solve the problem by exchange of emails. Jayne took the time to phone and as a result was able to resolve the issue quickly and efficiently.
In summary Jayne was knowledgeable, helpful and friendly.

Josh has been looking after our finances for years. Very good and thankful for his expertise and market beating performance.

Our search for help with our pensions.
Having spoken with different wealth planners we decided to go with Canaccord Wealth.
Frazer was the most professional wealth planner that we spoke with. SIPP set up was very efficient. Thus far all is good.

Frazer explained the process clearly and answered all our questions. He listened to what we wanted to achieve and helped us plan and implement our retirement plan. He, and Canaccord, were by far the most efficient and professional company of the many we spoke to before making our choice.
We feel we are in safe hands to see us through our retirement.

Had a problem getting into the Cannacord App today through my own forgetfulness re passwords etc. Called the Support line and made contact with Michelle Brown. Immediate assistance delivered by Michelle in a very friendly manner. later a second call was needed, again occasioned by my ineptitude, and Michelle, very patiently sorted me out. Whilst the calls failed to increase the size of my portfolio, the response I received was very much appreciated! Thank you!

We have always received great support from our investment manager.

Have recently set up a Canaccord discretionary portfolio on behalf of my mother in law. So far everything has gone smoothly and a recent request for online portal access was handled very promptly by Michelle in the Blackpool office. All set up and working within a day.

Paul has been both highly professional and caring in his response to managing funds for my mother after the death of my father. He has been responsive to phone and email contact, providing thorough, informed advice based on changing circumstances and needs.

I had difficulty logging into my account (it looked as if I shared a user name with somebody else!). Jayne Clarkson was very helpful and was eventually able to sort out the problem. Great service

Trustworthy and transparent with great customer care. Excellent performance and great relationship.

After I had revceived a change of details message from customer service, I had difficulty in logging in. A call to the sender of the message, Jayne Clarkson put me right immediately. Jayne was polite, efficient and quick to sort the problem. Excellent customer service, particularly as the issue turned out notto be at my end......

I recently needed help logging into my account with Canaccord wealth management. I was pleasantly surprised by how easy the online support was to use. I phoned the number for customer support and was connected to Jayne who was friendly and helpful. She patiently answered my questions and walked me through the steps needed to reset my password. I felt supported and relieved that I could get back into my account without any hassle. The online help was efficient and stress-free, which is exactly what you want when you're trying to manage your finances. Would definitely recommend it to anyone else needing assistance!

Thanks to Jayne
for her efficiency today - a nice personal touch