Closs & Hamblin Avis 

4 151
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Have used this company several times before. Good quality stuff - I mainly get kitchen accessories - and a fairly wide choice in most areas. There is a particularly good range of William Morris goo... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Visited the Brighton store for the fourth time today. The last three occasions I have visited this store I have been dealt with the same staff member who has incredibly poor customer service skills. S... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

on ordering a pair of curtains a little hiccup with the payment (my fault). They kept me informed with the purchase, every step of the way with updates second to none. The curtain quality was excel... Voir plus

Noté 5 sur 5 étoiles

Order received two days after ordering. Error with duplicate payment my end and they responded and sorted out straight away. Curtains were well packaged and great quality. Could not fault the service.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur et fabricant de rideaux
  2. Magasin de rideaux
  3. Magasin de garnitures de portes et fenêtres

Écrit par l'entreprise

A proud British retail company with over 90 years of experience. With expert technical product knowledge in furnishing fabrics, made-to-measure curtains, blinds and shutters, we are always looking to support and assist our customers with the best advice to make their finished products absolutely amazing.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,5

Tous les avis

(4 151)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Curtains

Just to say. A very big thankyou. I only ordered my Laura Ashley Curtains yesterday, they came today. They are amazing. The quality is excellent. They are even nicer than the Internet photos. I am totally Sooooooo pleased with them. Next time I want Curtains, I will definitely be shopping with you.Thankyou.

1 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent in every way

Excellent in every way - products, packing, delivery and keeping me advised. Absolutely delighted with everything - thank you very much

5 septembre 2022
Noté 5 sur 5 étoiles

Lovely company

I have always found C and H an excellent company to deal with. Orders are completed and delivered well packed and in good time. I just wish you hadn't reduced the size and range of your Guildford Branch!

2 septembre 2022
Noté 4 sur 5 étoiles

I buy my dyes from C&H because they…

I buy my dyes from C&H because they have such an extensive colour range and they are always accurate excellent for dying lace

15 août 2022
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Réponse de Closs & Hamblin

Thank you so much for your feedback, we're thrilled you found product you're happy with. Could I please ask why you decided to rate us only 4 stars? Is there anything we can improve?

Noté 5 sur 5 étoiles

I had a query about postageRefreshing to get charming help over the phone

I had a query about postage. I wasn't happy that because of living in the Western Isles I had to pay quite a lot of postage. I wondered if they could waive the postage because on the website it did clearly say free postage throughput the UK if spending over a certain sum.
I spoke to a young man whom I think was a trainee. He was polite and passed me over to Michelle (I think). She called the supplier to see if the product was available and then called me back. She and the trainee were so charming and keen to help that I did go ahead with the order, even though they said they could not waive the postage because of dealing with a supplier. I thought this was reasonable. However I think the website is misleading in saying that postage is free for the UK because clearly not always for non mainland.

25 août 2022
Noté 5 sur 5 étoiles

New curtains

Great service and variety of products available in Eastbourne. Very helpful staff.
Fast and easy to order on line.
Minimum order value for free postage but if you sign up for news letter that covers mail cost.

31 août 2022
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, ordered on line on a sunday delivered on tuesday. Delivery all correct, curtains a perfect colour match.

24 août 2022
Noté 3 sur 5 étoiles

I only received one roll of wallpaper…

I only received one roll of wallpaper though I ordered and paid for three. However, you identified the problem and I am awaiting the 2nd part of the delivery.

23 août 2022
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Réponse de Closs & Hamblin

Sorry to hear you had issues with your shopping, and thank you for reaching out to us - we're happy we can help you resolve it!

Noté 3 sur 5 étoiles

Delivery options

Would like to have been able to have the goods delivered to my local store for me to collect for free delivery. This option was not showing at check out on your website.
Also the item should be dispatched from warehouse/store within 24 hours of order being completed.

23 août 2022
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Réponse de Closs & Hamblin

I appreciate your feedback and understand why this might not be ideal. Sadly, we don't offer free delivery to the store, as we still have to pay for the postage for the items mandated by our supplier. That's why we offer home delivery, for your convenience. I'm sorry the items weren't shipped as soon as you expected, this could be out of our control as we do work with suppliers who process some of the orders. I appreciate your concern and we hope to leave better impression next time you shop with us.

Noté 5 sur 5 étoiles

Blind shut out the sunlight very well.well…

Blind shut out the sunlight very well in our bedroom keeping room cooler. Very helpful lady at Brighton when DHL miss delivered the blind.

22 août 2022
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Réponse de Closs & Hamblin

Hello Anne, thank you so much for your review. We're thrilled you're happy with your purchase, hope to see you again

Noté 1 sur 5 étoiles

Been told curtains are delayed

Been told curtains are not coming direst from c and h after I had placed order. Just received an email now from supplier to say due to present situation they will be delayed. We will wait and see.

22 août 2022
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Réponse de Closs & Hamblin

Hello Louise, thank you for your review and I'm sorry you experienced issues with the delivery. As your item is a special order product (not available in our physical stores) we had to order it from the supplier, this is explained in our Terms & Conditions. Sadly, we don't have a control over suppliers deliveries, but we do ensure the deliveries arrive in time specified unless they experience an issue outside of our control. I appreciate it's not what you were hoping for and we truly hope you'll love your new curtains and we will be able to make a better impression next time you shop with us.

Noté 5 sur 5 étoiles

Looking for curtains

Looking for curtains - just not sure where to search. Approached by a really helpful member of staff who asked a couple of questions, pointed out those applicable and also that some were on sale and some not. Success was so much faster. Came away very happy.... and they look perfect.

19 août 2022
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Réponse de Closs & Hamblin

Thank you for your review, we're very happy you found our products and customer service helpful. Hope to see you again soon

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