Canningvale Avis 12

So, Old Misery Guts is here again. Bought a pillow, gusseted. Seemed fairly good. The filling was quite soft, and comfortable....enter the silk pillow cases?! Unwrapped 'em, and to my horror, only one side was silk...WT?!...OK...so we fit the pillow case to the said pillow...uh huh...the STUFFING process had to be experienced to believe. The pillow case is 45cm across and 78cm? along...but it was so blasted tight, it made the fabric on the pillow become very crinkled, and uncomfortable to boot! I mean, y'know a pillow case is supposed to just pull on, so to speak, not have to STUFF it in like you fighting to get the cat in the cat carrier?! OK, so we email the dudes at Canningvale. "Dudess" gets back to me via email and says, words to the effect, "well, it your fault because on the website it fully explains what the pillow cases are made of"....so there?! It's my fault the pillow case only has one side of silk. The photos on the page show "only silk", and not the "whatever" the white fabric is. But here's the thing, the silk, when on the pillow fabric (that was badly crinkled) makes a dreadful grinding noise when you move the side of the face on it...are you kidding me?! So, we have ditched the $50 pillow, and gone back to my $16 BigW pillow, and my Kmart silk pillow-case...and "revelation" they fit perfectly. The crew provided a full refund. The owner of the show has his photo on a promo card they put in the box, and he's absolutely laughing. If we had the audio, it would be something like "Gotcha"?!

I ordered a set of sheets online but immediately recognised I ordered the wrong size and wanted to cancel. I tried to call, and sent several emails requesting to cancel my order before it was shipped

The next day I received a notification that my order had been shipped

I called and emailed to cancel further, the agent told me it was too late

I hopped on Australia post and found I could easily redirect back to the seller. I emailed back to them asking why this option wasn’t possible

Then and only then they said they would do this. But still no confirming refund.

The entire tech experience was subpar. Company appears to run on Zendesk, is usually not a great customer experience.

Disappointing supper tech and customer experience

I placed my first order with Canningvale a week and a half ago and they arrived today. The towels are beautiful and thick, the 2 sets of silk pillowcases l purchased are lovely and silky, can’t wait to use them. My purchase came packaged with great care and arrived before Christmas, will definitely purchase again.

I recently purchased three reed diffusers – Blood Orange & Grapefruit, Finger Lime & Coconut, and Vanilla Bean & Passionfruit – based on the glowing reviews on the website. While the 200ml size seemed like good value for money, the actual performance has been underwhelming.

The scent throw is extremely weak, even after adding extra reeds in an attempt to boost the fragrance. I expected a noticeable aroma in the room, but I have to be very close to the diffuser to smell anything at all.

The only positive is the aesthetic – the bottles are clean, minimalist, and look nice on a shelf. Unfortunately, that’s not enough to justify the purchase. Overall, these diffusers didn’t live up to the hype, and I’m left wondering how the reviews were so positive.

I purchased a mattress topper from Canningvale and it was shipped promptly. It was good quality but after a couple of months, realised it wasn't right for me. They did honour the return as it was during the 100-day trial, and the process was simple and efficient. I would recommend shopping here.

The quality is unbeatable - nobody else apart from Canningvale is offering a 5 year warranty on bedlinen and towels. The loyalty program is really generous too - I've already got $30 off my next order.

This company offers good quality products which are reasonably priced. Should you have an issue with an item, they quickly resolve the problem to your satisfaction. Their customer service is outstanding.

Amazing customer service - immediately sorted out an issue even though the problem was on the Australia post end. Great experience!

I bought an item that Aust Post unfortunately delivered to another address by photo provided where package was left.
Upon calling Customer Service the young lady had the issue in hand .. money was refunded immediately no dramas as I had already provided A.Post with report.

Good reliable Aussie company. The Canningvale team does NOT have an excuse book (Covid is causing delays, Covid has reduced our capacity to supply etc) Canningvale is a 'can do' company. Canningvale is extra fast in the wrap and despatch department. Any chance of Canningvale conducting some workshops for all those companies full of excuses? I hope so.
Satisfied :)

Really friendly and helpful service, quality products, prompt delivery, and hassle-free refunds. Will very happily continue to support this Australian company.

Amazing customer service.Canningvale towels are superb quality. My 8 year old towels are still beautiful. When a product arrived that was not as I expected I received a full refund, without having to send the product back. A truly amazing trust-worthy Australian company