Capital Repairs Avis 

Came on time, took photographs for the new part then told me I'd hear the cost of the item from a department Never heard a thing. Several call later no reply. 108 pounds I will be asking my bank to revert as this is not what was contracted.
Tw15.

After initially being told that my oven could not be fixed till after Xmas, managed to fit me in on 20th Dec. Engineer very late (4 hours after slot - not his fault as no contingency I think in jobs allocated?) but upon arrival was friendly and professional. Made the wait worth while! Job was tricky / difficult and did not leave till after 8.30pm but have working oven for Xmas Day! 4 stars not 5 due to price of part (cheaper online) but engineer (Adrian) was excellent!!!

Complete coyboys. Additional charges for parts (their website says no hidden charges), first engineer diagnosed the problem and ordered parts, someone was not available to fix it for 6 weeks (their website they work 7 days a week). Second engineer said the first one misdiagnosed the problem and he couln't fix it. Waited 6 weeks, paid £200 for nothing.

Admin. staff were also very slow and constantly needed chasing.

Sounded like excellent pricing for a repair service: if they need to order a part, the second visit is free (you only pay for the part).

Unfortunately, after the initial visit they made no effort to order the required part and the service went from friendly to basically non-existent. No wonder, I say, the second visit is not important to them because there is no new money to be had. This explains why they have tried every delaying tactic possible. No communication unless you chase at every step.

I wasted £96 on them and ended up buying a new machine.

Never using them again.

PS: to get a sense of their service, just look at all their near identical responses to every negative review!

Engineer failed to show on booked day with no communication from Capital. When he did come (a week later) he assured us the appliance could be fixed. Subsequently found out (after two weeks of chasing) that most of the parts are obsolete. Not sure why we were not told sooner. I had to do all the chasing. Was offered a small refund but only if I didn't go ahead with the one part that they were able to fix!

I have just purchased a new built in oven to replace by very old one, The service was excellent from choosing the new appliance to the installation. I could not be happier.

What can I say? this company should’ve avoided at all costs. The chilling unit in fridge went, over 2 months, this is what happened….

- Engineering arrives, puts hand in the fridge, says the fridge doesn’t work. No s*** Sherlock. Did he really just do that?
- 2 week wait for the part, chase.
- 3 weeks later same engineer comes to fix. Gets part out. Wrong part! Grr.
- Orders new part comes 10 days later. Wrong part again!
-Chased, difficult to get an answer as John the manager is always “busy on the other line”. A theme.
- Told but would take months to arrive because the supplier, Caple, doesn’t have it.
- Demand money back and compensation or legal action, part miraculously appears
- 3 weeks later, engineer fixes part.
- 2 hours later, according to instructions, fridge warmer than my cupboard. Grr.
- complain to John, “he’ll call you back”. Chase John, Have a guess what… “on the phone, he’ll call you back”!
And we’re still waiting…

Clueless management, shocking communication internally and with their suppliers. Fundamentally couldn’t care less about their customers - from the top down.

If you can call it a positive, the staff who pick up the phones are always very professional and pleasant. It’s literally the only positive thing I can say about this company.

We have bought new fridge, disposed of the old and given up on this shower.

And Jon, if you’re reading this, we’re still waiting for a call and our money back.

This company are a disgrace. They cancelled two appointments at short notice stating two different engineers were sick. Then no other appointment to offer for another week after waiting 12 day. Do not use them they should close.

My washing machine broke and I contacted Capital Repairs relying on what it says on their website - working 7 days a week. I was hoping I would have my issue sorted quick and efficiently. They made me wait a week for the first visit - 1st red flag - when the engineer very confidently allocated the issue to be a not working pump, he charged me £93, 63 for labour and didn’t give me a receipt. I was chasing the company for a receipt which I eventually received 2 weeks later with the amount of £88, 68 which is less than what I was charged for - 2 red flag! Eventually the pump was ordered and a week and half later another engineer arrived to replace it. The washing machine did not start working after the replacement which the engineered clearly saw but said that he needs to leave and someone else needs to come visit again and allocate what the issue is - 3rd red flag! How is it possible that an engineer doesn’t know how to fix a washing machine?! After calling multiple times and even insisting to talk to the manager of the company I’ve been told that indeed was incorrect from the engineer to do that but unfortunately they are very busy and I just have to wait another week or more for someone to come check the machine. Overall my contact with Capital Repairs was for 1 month resulting with my machine not being fixed, and I was charged almost £200 for that terrible experience. I did switch to another company who came visited me on the day I phoned them and allocated the issue to be the board, which was so burnt that they said it could have caught fire if I would try the machine running once again! This is so dangerous and shocking how “specialist” from Capital Repair managed only to diagnose incorrectly my issue and charge me for something that is not even the problem! Agents over the phone have no customer service whatsoever and the comoany’s policy does not take under consideration satisfying their customers and taking care of their needs, but only rip them off. I will be investigating further this scam company with CitizenAdvice.

Zulfi khan is extremely knowledgeable and sorted out the issue in moments which other repair guys were taking months to even look into !!

Although it took 4 weeks to get the part (hence 4 stars not 5) , once it arrived, the engineer (Dan) was professional, quick & thorough. Did the repair, gave useful information & checked everything before he left.

Very pleasant and polite engineer fixed our cooker within an hour.
Was extremely professional and knowledgeable.
Many thanks
Iain g
Hertfordshire

On time , careful and efficient . Cost was reasonable

Jason has been coming to us for many years and he is super and has managed to always to repair our appliances. He is very good and arrives on time and is very courteous and friendly. I would definitely give him 5 stars

This is the first time I've used Capital Repairs and I will definitely be using them again. They give you a 3hr window so at least you don't have to stay in your house the whole day. The engineer Ali was so professional, kind
and polite also very knowledgeable and knows how to do his job well. I was very pleased with the service he provided and I highly recommend.

Zulfi called today repaired our Rangemaster cooker he was very efficient and gave excellent service l would definitely recommend Capital Repairs

Carol

Worst Service. Charged full call out fee to SW8, for 10 minute inspection of Washer, advised only new brushes needed (approx £25.00)...then told 2 days later a new motor needed instead (@ £250), even though drum still turned. Receptionist was going to investigate...never heard back.
Given up on Capital Repairs and ordered a new machine.

Have so far paid £108 for a 5 minute (and 3 of that taking payment) call out to diagnose (not fix) something on our fridge freezer that I had already diagnosed (Capital Repairs fixed it previously, 18 months before, the fault was obvious). Then the engineer on the second visit didn't make it inside the house unless I would come out to sort the parking meter for him "because it's Saturday and there is no one in our offices".... A further visit was booked for 3rd November and as of 14th November still hasn't shown up. Then when I called yesterday there was no record apparently of the last visit having been arranged, the guy I spoke with seemed very suspicious and then tried to get me to pay for the part, which I had been told on previous call would be chargeable when fitted, given I had already paid £108. So he's gone to listen to a recording of the call to prove that I'm not lying.... still waiting for him to call back 1 day later. Quite the negative experience, will not be using them again after this, despite having previously used them for years without issue.

Zulfi came to conduct a repair of our extractor fan today. He was extremely kind, communicative and professional. Very satisfied with the service provided.